Ratings based on 578 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
88% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from Chicago

Comfortable stay

Posted Aug 8, 2016
The hotel was very nice. Updated throughout. The pool was a little small, but still very nice area. The bed and pillows were amazing. And the updated shower is beautiful.
Comment from Hotel Management
Aug 8, 2016 by Alan, Hotel Management
Dear Christy, Thank you for taking a moment to provide us with some comments regarding your most recent stay. I'm happy to hear that you enjoyed our pool and the other updates we have made to the hotel. We hope you'll come visit us again soon and I thank you for staying with us. Sincerely, Alan Gagnon Operations Manager Aloft Bolingbrook alan.gagnon@aloftbolingbrook.com
5 out of 5
by A verified traveler

Nice hotel and location is very convenient

Posted Aug 1, 2016
Nice and peaceful and very comfortable ,employees are very respectful if there is a problem, it's addressed immediately.
Comment from Hotel Management
Aug 2, 2016 by Alan, Hotel Management
Dear Linda, Thank you for your recent stay with us and providing feedback in regards to your accommodations. We're always happy to hear from our guests and it's wonderful to hear that you found your room comfortable and that our team members were able to address your concerns. Thank you again for staying with us and we hope to see you again soon. Sincerely, Alan Gagnon Operations Manager Aloft Bolingbrook
5 out of 5
by A verified traveler from Council Bluffs, IA

Nice hotel and relaxing

Posted Jul 25, 2016
Pros: Cleanliness and confortable
Cons: Perhaps some vending machines and a brochure in the room as to where everything is located in the hotel, i.e. swimming pool, etc.
Location: Easily access to the interstate and loved the shopping and mall area near by.
It was great. We had stayed before and that is why we came back. The view from our window was spectacular.
Comment from Hotel Management
Jul 25, 2016 by Alan, Hotel Management
Thank you for taking a moment to provide us with some comments regarding your recent stay with us. I'm very pleased to hear that you enjoyed your time with us and you were able to take advantage of our local shopping in the Promenade mall. I will be looking into the possibility of adding a brochure or hotel guide in our rooms that explains where features of the hotel are. Thank you again for your review and thank you for visiting us. Sincerely, Alan Gagnon Operations Manager Aloft Bolingbrook
4 out of 5
by A verified traveler from london

Nice hotel for business travel

Posted Jul 4, 2016
Comfortable and efficient for business travel with nice room service
Comment from Hotel Management
Jul 18, 2016 by Alan, Hotel Management
Dear sara, I'm delighted to hear that you enjoyed your stay with us and found your room to comfortable. I hope you enjoyed our room service offerings and that we will see you in your future visits to the area. Sincerely, Alan Gagnon Operations Manager
3 out of 5
by A verified traveler from cali

More staff

Posted Jun 3, 2016
I called the front risk several times but got no answer. I went to the front desk on another occasion and was told by the bar tender who came from the back office that the desk reception was taking a microwave to a room...huh!? No housekeeping? Waited too long. Disappointed in that. Otherwise nice hotel
Comment from Hotel Management
Jun 8, 2016 by Alan, Hotel Management
Thank you for taking a moment to provide our customers with some comments regarding your recent stay with us. I'm sorry that our front desk associates were not available to assist you and I will be addressing your comments with them. We are also in the process of bringing on new team members and we will soon have more staffing available at needed hours. We hope you will give us another chance to serve you in the future and I thank you for your review. Sincerely, Alan Gagnon Operations Manager Aloft Bolingbrook alan.gagnon@aloftbolingbrook.com
4 out of 5
by Daniel from Roscoe, IL

Convenient

Posted May 23, 2016 on Hotels
We had a pleasant stay here, centrally located to where we needed to be.
Comment from Hotel Management
Hello Daniel, Thank you for staying with us here at the Aloft Bolingbrook. I appreciate you taking a moment to provide us with some feedback of your experience with us. I'm happy to hear you enjoyed your accommodations and we hope to see you again soon. Sincerely, Alan Gagnon Operations Manager Aloft Bolingbrook agagnon@aloftbolingbrook.com
4 out of 5
by Garrett

This traveler left a rating score only Posted May 23, 2016 on Hotels
5 out of 5
by A verified traveler

Beautiful..must visit!

Posted May 22, 2016 on Hotels
I needed to get away to be alone. My main focus is customer service and I received much more than that. From the minute I arrived, nothing but professionalism was extended. The ladies in the front are "worth keeping" extremely nice and helful. This place doesn't even look like a hotel but Please see for yourself. Pleased customer
Comment from Hotel Management
by Alan, Hotel Management
I appreciate your comments regarding your recent stay at the Aloft Bolingbrook. We always enjoy hearing about the positive experiences our guests have at our hotels. I will make sure to share your comments with the rest of our team. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, I hope your next visit will be as pleasant as the previous one. Sincerely, Alan Gagnon Operations Manager Aloft Bolingbrook agagnon@aloftbolingbrook.com
5 out of 5
by Phyllis from Chicago

The Huggins love ALoft!

Posted May 20, 2016 on Hotels
We had a dinner to attend for volunteers the hotel was near the restaurant, we went shopping and, to the IPic, movie theater, the hotel and staff were wonderful, we will be back very soon, this was our first time but it won't be our last!
Comment from Hotel Management
by Alan, Hotel Management
Dear Phyllis, Thank you for your kind review of our hotel. I will pass your comments along to our entire staff and management. We always strive to improve the service and quality we offer to our guests and we are very appreciative of any feedback you have for us. I hope you'll stay with us again soon. Sincerely, Alan Gagnon Operations Manager Aloft Bolingbrook agagnon@aloftbolingbrook.com
5 out of 5
by Marcus

This traveler left a rating score only Posted May 14, 2016 on Hotels