Ratings based on 821 Verified Reviews

4.5 out of 5
93% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Houston, TX

Great hotel

Posted Apr 10, 2017
Great location, very comfortable hotel, great amenities, but the best was the hotel staffs. They were all really nice and very helpful, makes us feel at home. This is the hotel i feel most welcomed. I just wish we could get free flow of coffee 😁
Comment from Hotel Management
Apr 15, 2017 by Oscar Rivera (Front Desk Manager), Hotel Management
Thank you so much for taking the time to review your stay with us. It's an absolute pleasure having you with us and we are so delighted to know that we were able to meet our goal of providing a memorable experience for you. We hope to welcome you again in the near future!
5 out of 5
Recommended
for Everyone
by A verified traveler from Omaha

Just the right place!

Posted Apr 4, 2017
Pros: I liked the location and the room was great!
This hotel was close enough to walk places, and in the right area to get an Uber if you wanted to go sightseeing at the Willis Tower, Navy Pier or Chinatown. The view was decent, you could see the city around you. I would stay here again!
Comment from Hotel Management
Apr 9, 2017 by Oscar Rivera (Front Desk Manager), Hotel Management
We thank you so very much for sharing your experience with us! We are delighted to know that you enjoyed all the benefits here at the aloft, including our location! We are within walking distance, or an uber drive, away from everything and anything in Chicago. We look forward to your visit!
4 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Good location

Posted Mar 19, 2017
Great room. Bar very small and limited. Check in was a bit slow. Very good restaurant and coffee kiosk.
Comment from Hotel Management
Mar 21, 2017 by Oscar Rivera (Front Desk Manager), Hotel Management
Jim, thank you for your feedback. Rest assured, we will use your suggestions to better your guest experience and everyone else's during future stays.
4 out of 5
Recommended
for Everyone
by A verified traveler from Chicago suburbs

Great for rec or work

Posted Mar 6, 2017
Pros: Location, clean rooms, and friendly staff.
Location: Near Mag Mile (shopping), and many dining options.
Great location...near some fabulous restaurants and shopping. We spent a lot of time at Eataly, and suggest anyone who enjoys Italian to experience this unique dining/shopping venue.
2 out of 5
by A verified traveler from Illinois

Far too much street noise

Posted Feb 21, 2017
The hotel itself is fun and funky. The room was well-appointed with wonderful amenities. But if you desire to actually sleep, you must not stay here. The street noise was horrific until about 3:30 a.m. and then starting again well before 7 a.m. I have stayed in Chicago dozens of time and never noticed the street noise so blaringly, much less been kept awake by it.
Comment from Hotel Management
Feb 21, 2017 by Oscar Rivera (Front Desk Manager), Hotel Management
Hello Barb, We thank you very much for your review on our hotel. We take all feedback very seriously and we implement it to better our knowledge and understand the guest perspective. We are glad you enjoyed the aloft brand vibe and we apologize for the noise disturbance - we understand the buzzing city noises can be much. Again, we appreciate you taking the time to share your experience Barb.
4 out of 5
Recommended
for Everyone
by A verified traveler from Madison, WI

Centrally Located Upscale Hotel

Posted Feb 14, 2017
Pros: The Location could not be beat.
Cons: The walls were very thin. We could hear screaming children next door and police sirens on the busy street below.
Location: There are lots of great pubs and 4 star restaurants near by. And many other places are a short Uber ride away.
We enjoyed a being close to entertainment and dining. The room was comfortable with nice amenities.
Comment from Hotel Management
Feb 15, 2017 by Oscar Rivera (Front Desk Manager), Hotel Management
Thank you very much for taking the time to review your stay! Rest assured that all feedback is appreciated because we want to better ourselves every day! We are very fortunate to be centrally located to almost everything! From shopping heaven, to restaurants galore, to Chicago's best attractions; there's always something to do in River North! Again, thank you for taking the time and we hope to welcome you back soon!
3 out of 5
by A verified traveler from Orlando

Hotel looks like a slightly glorified dorm room

Posted Feb 14, 2017
This hotel was sub par and small. It looked like we were in a college dorm room.
Comment from Hotel Management
Feb 14, 2017 by Oscar Rivera (Front Desk Manager), Hotel Management
Ana, We are so sorry that we were not able to meet your expectations of a hotel room. We appreciate all feedback as we use it as training tools to better the hotel, staff, and guest experience.
5 out of 5
Recommended
for Everyone
by A verified traveler from Central IL

Hotel of choice when visiting the city.

Posted Feb 14, 2017
Pros: The atmosphere is great, rooms are always clean and the staff is always very pleasant to talk too.
When we go to the city this is my wife and I's hotel of choice. Easy to get to off of the interstate. Plenty of very nice restaurants to choose from within walking distance.
Comment from Hotel Management
Feb 14, 2017 by Oscar Rivera (Front Desk Manager), Hotel Management
Rick, We are so delighted to know that you enjoyed your stay with us and we hope to continue meeting every one of your expectations. You're right! We are centrally located to almost everything from restaurants, to a fun night out, to famous Chicago attractions! Thank you for sharing your experience with us and we'll see you soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Lmcj12

Posted Feb 3, 2017
Great hotel really good location. Very modern and clean
5 out of 5
by Vladimird

Posted Jan 9, 2017 on Hotels
Comment from Hotel Management
Jan 12, 2017 by General Manager, Hotel Management
Thank you for the amazing 5 star feedback on your stay!