Posted Feb 16, 2017
I reserved the room around 16:00 and we checked in very late at 1:00 am - no problem, little note on our reservation "late check-in". Very, very clean; friendly, up-beat, helpful staff, even at 1:30 am. We enjoyed the breakfast; I was pleasantly surprised by the great selection of (hot) tea! The room comfort received a "4" because the sink in the bathroom is very low, almost for children - my husband is 5'9" and I am 5'7", that was hard on our backs after 7 hours of traveling. Close to the Woodfield (?) mall, Ritzy's Cafe and Baeckerei, and IKEA! If we ever need a room in that area again, that's where we will go!
Comment from Hotel Management
Feb 25, 2017 by Taraina, Hotel Management
A & PB:
Thank you for sharing your review of our hotel! It's great to read that you found our team to be friendly, and upbeat, even at such a late hour. We do our best to make every guest feel welcome, regardless of the time of day, and it seems that we were successful in meeting that goal with you.
I'm sorry to see that you found the bathroom sink to be too low for you. Since I don't know what room # you were in, I can't say whether it was an accessible room that may have provided a lower height of sink. Please mention that for a future reservation, and we can research your stay to determine how we can improve that experience for you.