Posted Sep 13, 2016
I stayed here two nights with my boyfriend, mother, brothers and a friend, so I rented two rooms.
The rooms were right across from each other which was nice.
When I went to check in the lady at the front desk was on the phone which was fine I waited about 10 minutes before she even spoke to me. Then when she got off the phone she started to help me check in, well then 3 different times she picked up the and called someone with out even saying anything to me so it took about 25 minutes to check in.
We ended up getting at least 8 key cards in our two day stay because they would work once then stop working.
The breakfast was pretty basic waffles, ham and eggs are the warm food they had, the ham was molded and had a lot of black patches on it didn't eat it.
The pool was really warm which was nice but it was only 3.5 ft deep all the way across which is nice for children. My boyfriend stepped on a small red piece of metal that was drifting around on the bottom.
One of the two elevators kept breaking down.
Don't try to fit 4 people in one of there double bed rooms, that was another issue I called to ask if the double beds were fulls or queens and the lady at the front desk said queens. I called a week later and asked again and was told by a gentleman that they were queens. When we arrived we found out they were fulls.
Comment from Hotel Management
Sep 15, 2016 by Taraina, Hotel Management
Nicole, I'm sorry to see that members of our staff provided the wrong information when you called to confirm the type of beds that were in the rooms that you reserved. I did, as an additional step, review the Expedia website to confirm that the description of the room and bed type(s) are accurate on the webpage, which they are. I will follow-up with our team to ensure they're providing accurate information to our guests when they're calling the hotel to reconfirm accommodations.
Also, the comments regarding the ham was alarming, at best. You're the first guest to mention any concerns with the ham that was provided, so I definitely want to follow-up on that matter since that's definitely not what we want to have our guests experience when they're coming down for breakfast.
We appreciate that you stayed with us, and that you and the family generally enjoyed your experience while at the hotel.