Ratings based on 1,159 Verified Reviews

4.2 out of 5
88% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice quiet stay

Posted Mar 21, 2017
Cons: Fridges in room
Location: Wood field, nice places to dine
Only thing is we were looking forward to hot tub and it was full of kids. There should be a no kids in hot tub for any reason
2 out of 5
by A verified traveler

Posted Mar 14, 2017
Booked on expedia for Saturday night showed up Friday and paid for a room for that night. Was told I had to check out and then check back in because I reserved which was fine because I stayed in the same room. However I was charged $50 per night for a deposit which I was not told about nor was it on my receipt. Come to find out the three other parties that came with me were charged a $25 one time fee for both nights. No one could explain to me why this was and it was very frustrating. I had crumpled up napkins inside my sheets as if they were washed in there and did not complain about it just threw it away and could not believe how the lady at the front desk who was a manager was blaming everyone instead of taking responsibility for the misunderstanding. Very unpleasant experience. The plus side was the indoor pool my son got to swim and the breakfast. The breakfast wasn't 4 star nor was the hotel but the waffle were good.
Comment from Hotel Management
Mar 21, 2017 by Taraina, General Manager, Hotel Management
We apologize for the inconveniences that you experienced, and hope that you found our conversation and subsequent resolution to be timely and appropriate. Please consider us again in the future, if you're coming to our area. You will see how your feedback has positively impacted our process.
5 out of 5
Recommended
for Couples
by A verified traveler from Barrie, ON

Posted Mar 7, 2017
Hotel had no surprises, better even than as described on web-site. Good clean room, comfortable bed, central ventilation in bathroom so no noise and rattling when the lights are on. Pleasant breakfast area with hot breakfast selection. Quiet at night. Overall great value.
Comment from Hotel Management
Mar 21, 2017 by Taraina, General Manager, Hotel Management
George: We're glad that you had a better experience than you expected, and found great value for your money. We look forward to being of service to you again in the future!
3 out of 5
by A verified traveler

Great service. Tiny pool.

Posted Mar 6, 2017
Pros: The location was convenient.
Cons: In need of updating. To prevent offending non smoking guests and their families, smoking area far away from the front door or other entrances.
Location: Lots of shopping and dining near by. Minutes to the convention center.
The staff was wonderful and responsive. The newly added pool area was the smallest I have ever seen at a hotel. The hotel was not what I expected. Not a bad place but we may try something else next time.
Comment from Hotel Management
Mar 21, 2017 by Taraina, General Manager, Hotel Management
Thank you for staying with us while you were in the Schaumburg area, and for sharing your hotel experience. We're sorry that we weren't able to meet your needs overall based upon some facets of our location; but appreciate that it isn't due to the customer service that you experienced. It would be our pleasure to be of service again in the future, so please keep us in mind.
4 out of 5
Recommended
for Everyone
by A verified traveler

Clean room; convenient location; somewhat small

Posted Feb 28, 2017
Pros: Cleanliness and location (although not close to downtown) quiet; good breakfast
Cons: Noisy heating unit in our room; very small fitness room and one of the 3 machines was broken. No airport shuttle available.
Location: Lots of restaurants within just a few miles. Not close to downtown.
Nice location close to lots of restaurants and shopping. Very clean, comfortable room although the heating unit was loud enough to wake us up during the night. The hot breakfast was very good. The rooms were nice enough - but our room, the fitness center, the pool, the lobby/ breakfast area all were somewhat small, cramped areas with no sense of spaciousness - not unexpected I guess since this is a rather small motel.
Comment from Hotel Management
Mar 20, 2017 by Taraina, General Manager, Hotel Management
Thank you for your review of the hotel. We're glad that you found us to be a clean and convenient location. We apologize for your experience with the heating unit in your room. We've turned your comments into action in an effort to prevent other guests from having the same concern in the future. We appreciate that you stayed with while you were in the area.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 27, 2017
This was a very nice hotel. It was a clean facility, comfortable bed, and modern.
Comment from Hotel Management
Mar 21, 2017 by Taraina, General Manager, Hotel Management
Louis K: Thank you for staying with us, and providing your review of your experience. We're happy to see that you found your accommodations clean and comfortable, which is what we strive for daily. Hopefully you will afford us the opportunity to be of service again in the future!
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice

Posted Feb 16, 2017
I reserved the room around 16:00 and we checked in very late at 1:00 am - no problem, little note on our reservation "late check-in". Very, very clean; friendly, up-beat, helpful staff, even at 1:30 am. We enjoyed the breakfast; I was pleasantly surprised by the great selection of (hot) tea! The room comfort received a "4" because the sink in the bathroom is very low, almost for children - my husband is 5'9" and I am 5'7", that was hard on our backs after 7 hours of traveling. Close to the Woodfield (?) mall, Ritzy's Cafe and Baeckerei, and IKEA! If we ever need a room in that area again, that's where we will go!
Comment from Hotel Management
Feb 25, 2017 by Taraina, Hotel Management
A & PB: Thank you for sharing your review of our hotel! It's great to read that you found our team to be friendly, and upbeat, even at such a late hour. We do our best to make every guest feel welcome, regardless of the time of day, and it seems that we were successful in meeting that goal with you. I'm sorry to see that you found the bathroom sink to be too low for you. Since I don't know what room # you were in, I can't say whether it was an accessible room that may have provided a lower height of sink. Please mention that for a future reservation, and we can research your stay to determine how we can improve that experience for you.
5 out of 5
Recommended
for Everyone
by A verified traveler from Wisconsin

Close to attractions

Posted Feb 12, 2017
Great location. Close to the attractions we came for and the highway. Family friendly hotel. Pool was nice because it was shallow thru out for our kids. Hot tub area was separated a bit so if you didn't have kids they were not right there either. Great little breakfast in the morning too. Great price point also so make it affordable for family trips. Will stay again
Comment from Hotel Management
Feb 12, 2017 by Taraina Tolbert, General Manager , Hotel Management
HB, we are so happy to see that you enjoyed your experience at our hotel. We do our best to be a family friendly environment whether it's relative to the rate, or our amenities. In case you didn't know, we often have coupons and savings certificates for some of the local attractions/restaurants. Always just ask at the front desk, and we will offer up whatever we have at no cost to you. We look forward to being of service to you and your family again in the future!
4 out of 5
Recommended
for Everyone
by A verified traveler

This place really nice.

Posted Feb 12, 2017
One minute to check in. Doesn't get much better than that. But it did. I was handed a goodie bag filled with a bottle of water and some snacks. Thank you!
Comment from Hotel Management
Feb 12, 2017 by Taraina Tolbert, General Manager , Hotel Management
Thank you for sharing how much you enjoyed your check-in experience. I hope that you enjoy the remainder of your stay as well. Please return to visit with us again in the future!
5 out of 5
Recommended
for Everyone
by A verified traveler from Atlanta GA

great place to stay

Posted Feb 11, 2017
Pros: everything, especially the breakfast buffet
Cons: the locked front doors after 11:00 p.m.
Location: good location
Great place to stay. Clean, comfortable and a friendly helpful staff. The breakfast buffet with its wide verity of hot and cold foods is great to wake up to. I highly recommend this hotel.
Comment from Hotel Management
Feb 12, 2017 by Taraina Tolbert, General Manager , Hotel Management
Kathy, thank you for taking the time to post a review regarding your experience at our hotel. It's nice to see that you enjoyed the hotel amenities, especially the breakfast buffet. In relations to the doors locking at 11PM, it is an extra added level of security to screen anyone entering the hotel in the late night hours. Please be aware that your room key will get you into the hotel entrances any hour of the day/night. We look forward to having you stay with us again in the future!