Ratings based on 1,065 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
88% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from Carbondale, IL

Nice Hotel; close to almost Everything

Posted Sep 19, 2016
Pros: I liked the convince of this location.
Cons: Queen size beds.
Location: Location was excellent. Close to shopping and restaurants and easy access to expressways for travel to airport or downtown Chicago.
Chose this hotel because of the location and the price. Located close to shopping, restaurants and expressways that take you easily to downtown Chicago. Hotel staff was pleasant. Premises and rooms were clean and well maintained although there was nothing special about the room; it was a hotel room. The only thing maybe worth mentioning was the beds were small (double not queen size). The morning breakfast was well stocked with a wide variety to choose from. Price was better than most similar properties in the same vacinity in the area when I checked. I would return the next time I was in the area.
Comment from Hotel Management
Sep 24, 2016 by Taraina, Hotel Management
Jim, thank you for taking the time to share your experience at our hotel. It's great to read that you enjoyed your stay with us so much! Please come to see us again when you're in the area!
3 out of 5
by A verified traveler from lee

Posted Sep 16, 2016
Not really good experienced..... Think twice for recommendations
Comment from Hotel Management
Sep 24, 2016 by Taraina, Hotel Management
I'm sorry that you didn't enjoy your stay with us. We're always open to feedback regarding what you've experienced, if you're willing to share it with us.
1 out of 5
by A verified traveler

Locked out

Posted Sep 15, 2016
Checked in and got room key went carried bags to 4th floor and key didn't work. Went back to deal with bags to get another key and was given a new one with same results bags still in hand. This process happened 6 times before desk clerk went up and tried himself. Key didn't work for him either but his master key did. So he let me in the room. Went for dinner and came back still no room key that worked. New desk clerk had to let me in. Next morning asked first desk clerk to please have my lock fixed. Was told he would have it taken care of. Got back from work and had to have customer relations let me in. Key didn't work for her either but master did. She told me she was sorry. But didn't offer new room or nothing. Checked out next morning. But none the less was charged full price. Will not return even tho I work in Chicago all week.
Comment from Hotel Management
Sep 28, 2016 by schaumburg.il@americinn.com, Hotel Management
Zac, I apologize that you had such a challenging time with accessing your room while staying at our hotel. It's disheartening to see that you won't return to the hotel when you return for work. I empathize with your frustration, and understand the decision that you've made. If you ever change your mind and decide to give us another chance, it would be my pleasure to personally confirm that all is well with your overall accommodations. Once again, my apologies for the problems that you experienced.
4 out of 5
by A verified traveler

Nice hotel pleasant staff

Posted Sep 15, 2016
Pros: Was clean and comfortable
Cons: Breakfast buffet sausages were rubbery and eggs were cold and hard around the edges
Location: nice area
Good experience bad traffic this is not working dddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddd
Comment from Hotel Management
Sep 24, 2016 by Taraina, Hotel Management
I"m sorry that you didn't have a good experience with the eggs and sausage. We've made some changes, going forward, to directly address what you've shared. I'm glad, however, that you found us to be clean and comfortable. Please come to visit us again!
2 out of 5
by A verified traveler from Cincinnati Ohio

Bad experience

Posted Sep 13, 2016
Pros: The rooms were nice and clean I really liked that, the beds and pillows were soft.
Location: The location was nice, there is a mall and an outlet mall within 3 mile area along with a ton of different restaurants.
I stayed here two nights with my boyfriend, mother, brothers and a friend, so I rented two rooms. The rooms were right across from each other which was nice. When I went to check in the lady at the front desk was on the phone which was fine I waited about 10 minutes before she even spoke to me. Then when she got off the phone she started to help me check in, well then 3 different times she picked up the and called someone with out even saying anything to me so it took about 25 minutes to check in. We ended up getting at least 8 key cards in our two day stay because they would work once then stop working. The breakfast was pretty basic waffles, ham and eggs are the warm food they had, the ham was molded and had a lot of black patches on it didn't eat it. The pool was really warm which was nice but it was only 3.5 ft deep all the way across which is nice for children. My boyfriend stepped on a small red piece of metal that was drifting around on the bottom. One of the two elevators kept breaking down. Don't try to fit 4 people in one of there double bed rooms, that was another issue I called to ask if the double beds were fulls or queens and the lady at the front desk said queens. I called a week later and asked again and was told by a gentleman that they were queens. When we arrived we found out they were fulls.
Comment from Hotel Management
Sep 15, 2016 by Taraina, Hotel Management
Nicole, I'm sorry to see that members of our staff provided the wrong information when you called to confirm the type of beds that were in the rooms that you reserved. I did, as an additional step, review the Expedia website to confirm that the description of the room and bed type(s) are accurate on the webpage, which they are. I will follow-up with our team to ensure they're providing accurate information to our guests when they're calling the hotel to reconfirm accommodations. Also, the comments regarding the ham was alarming, at best. You're the first guest to mention any concerns with the ham that was provided, so I definitely want to follow-up on that matter since that's definitely not what we want to have our guests experience when they're coming down for breakfast. We appreciate that you stayed with us, and that you and the family generally enjoyed your experience while at the hotel.
3 out of 5
by A verified traveler

Posted Sep 8, 2016
Close to Mall & Restaurants - Starbucks across the street!
Comment from Hotel Management
Sep 24, 2016 by Taraina, Hotel Management
Thank you for sharing your feedback. We hope to have the opportunity to be of service to you again!
3 out of 5
by A verified traveler

AmericInn in Schaumburg

Posted Sep 6, 2016
Nice location, close to many restaurants and Target. Good hot breakfast, small eating area. Comfortable beds, bathroom cleanliness was okay Small pool, open late hours was a plus. Lack of towels in the pool area
2 out of 5
by A verified traveler

Offel breakfast and the smallest pool i have ever

Posted Sep 6, 2016
Very bad breakdast, ran out of food by 9 am, just few types, and didnt taste that good either. Also the pool was too small for adults, i think it was designed for 6 kids maximum. And last i had a big whool in my bed sheet. By the way this hotel wasnt cheep, i paid $100 anight
4 out of 5
by A verified traveler

Nice Stay

Posted Aug 9, 2016
Pros: Rooms were clean and nice...
Cons: AC was noisy
Very clean and well kept....close to Woodfield Mall and many restaurants.
1 out of 5
by A verified traveler

Outdated, lack luster, one star.

Posted Aug 8, 2016
I was extremely unhappy. The staff had nothing but excuses as to why the quality of our stay and customer service was so poor.