Interior entrance

Reviews of Baymont by Wyndham Chicago/Alsip

2.5 out of 5
Baymont by Wyndham Chicago/Alsip
12801 South Cicero, Alsip, IL

Reviews

8.2

Very Good

Rating 10 - Excellent. 449 out of 1007 reviews" "
Rating 8 - Good. 326 out of 1007 reviews" "
Rating 6 - Okay. 111 out of 1007 reviews" "
Rating 4 - Poor. 62 out of 1007 reviews" "
Rating 2 - Terrible. 59 out of 1007 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Peter

Liked: Cleanliness, staff & service, amenities
Positives with this facility: *Easy access from interstate *Free parking *Free breakfast in the morning This hotel provided the convenience I needed.
Stayed 1 night in Mar 2024
Response from FD Manager on Mar 25, 2024
We are sorry you did not enjoy your stay. Thank you for leaving us a review, your feedback is very important to us.

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing
Stayed 2 nights in Mar 2024
Response from FD Manager on Mar 25, 2024
Thank you so much for leaving us a wonderful review! We hope to see you again soon.Have a great day!

8/10 Good

Shavaughn

Liked: Cleanliness, property conditions & facilities
Smells very nice in the rooms and supply dove products.
Stayed 1 night in Mar 2024
Response from FD Manager on Mar 22, 2024
Thank you so much for taking the time to leave us a wonderful review!We hope to see you soon, have a great day!

6/10 Okay

Kenneth

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Check in painfully slow.
Stayed 1 night in Mar 2024
Response from GM on Mar 5, 2024
Thank you for the feedback.

10/10 Excellent

John

Stayed 1 night in Mar 2024
Response from FD manager on Mar 25, 2024
Thank you so much for leaving us a wonderful review! We hope to see you again soon.Have a great day!

10/10 Excellent

winston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and very economic
Stayed 1 night in Feb 2024
Response from GM on Mar 1, 2024
Thank you for the great review. We hope to see you again!

10/10 Excellent

Constance

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was a great stay
Stayed 1 night in Feb 2024
Response from GM on Feb 17, 2024
We are glad you enjoyed your stay. Thank you for the great review. We hope to see you again!

10/10 Excellent

Craig

Stayed 1 night in Feb 2024
Response from FD Manager on Mar 22, 2024
Thank you so much for leaving us a wonderful review! We appreciate the feedback.We hope to see you soon, have a great day!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff , clean and quiet. Will definitely stay here again.
Stayed 1 night in Feb 2024
Response from GM on Feb 12, 2024
Thank you for the positive feedback. It is our pleasure to serve you well. We hope to see you again soon! Have a great day.

2/10 Terrible

AJ

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from GM on Jan 31, 2024
We are sorry to see you did not enjoy your stay. We hope you can give us another chance in the future.

4/10 Poor

Erik

Traveled with partner
Liked: Staff & service
Disliked: Amenities
We were not aware that there were homeless or illegal immigrants allowed to stay there. They had no consideration for others. Bringing entire families with children in diapers and underwear with no shoes in Chicago with negative temperatures. They were loud, took all the food and messy. I am a paying customer. My wife was extremely uncomfortable. We had to go out to a local diner.
Stayed 3 nights in Jan 2024
Response from GM on Jan 16, 2024
Hello Mr. DotyI know we did not nor have any illegal immigrants, homeless families staying with us, though we never ask our guests about their personal life situations.There were two very nice paying families staying with us for their moms funeral with 5-7 children who came from their rooms to have breakfast in the breakfast room. Some kids had their socks on without shoes on, (kids will be kids) but all children were fully clothed that we saw. They were probably messy as most children are, especially that many at one time. The weather was in the negative temperatures but, I assure you, when they left the hotel those children were dressed warm. I am sorry if they were too loud for you and that your wife felt uncomfortable. Have a great day.

4/10 Poor

Erik

Traveled with partner
Stayed 1 night in Jan 2024
Response from GM on Jan 12, 2024
We are sorry to see you did not enjoy your stay. Your feedback helps us to work on improvements. We hope you give us another chance to serve us better. Have a wonderful day.

10/10 Excellent

Leon

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from GM on Jan 12, 2024
Thank you so much for your amazing review, we are happy to see you enjoyed your stay. We hope to see you again soon,

8/10 Good

Darlice

Traveled with family and small children
Liked: Cleanliness, staff & service
The property is a little dated but the staff was very nice
Stayed 1 night in Dec 2023
Response from GM on Jan 12, 2024
Thank you so much for your review! We appreciate all feedback. We hope to see you again soon, Happy new year!

10/10 Excellent

yuxin

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good place for stay
Stayed 1 night in Dec 2023
Response from GM on Jan 2, 2024
Thank you so much for your review. We are happy to see you enjoyed your stayWe hope to see you again soon, happy new year!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pepper
Always happy with our stay.
Stayed 5 nights in Dec 2023
Response from GM on Jan 31, 2024
Thank you so much for your amazing review! It's always good to receive positive feedback.We hope to see you again soon.

6/10 Okay

Verified traveler

Traveled with family
Disliked: Property conditions & facilities
Bathroom light was very light and greenish. Poor light for getting ready. Window was off track and old, not a good seal. Could hear all the traffic since it is located right next to busy Main Street. Breakfast on Christmas am was more limited then other days. No eggs, waffle machine not on. Asked for shaving cream and got dehydrated/ evaporated little packet of no use.
Stayed 4 nights in Dec 2023
Response from GM on Dec 28, 2023
Thank you for taking the time to leave us a review. We apologize for any inconvenience with the lighting. Regarding the noise, we are located next to the express way and next to a very busy street. We do apologize for that. We are sorry to hear you did not enjoy our complementary breakfast. One of the waffle machines was not working properly so we had to put it out of order. But the other one was still working, we hope you were able to use it. We do hope you could have something from our breakfast that you could enjoy.Again sorry for any inconvenience. We hope to see you again soon. Happy holidays!

10/10 Excellent

Kevin

Stayed 2 nights in Dec 2023
Response from General Manager on Dec 22, 2023
Hi Kevin,I would like to thank you for taking the time out of your day to rate us.I am so glad you had a positive experience. We appreciate the 5, I will make sure to pass this on to the staff.We all wish you and your family a beautiful Holiday!

8/10 Good

Lavonne

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from GM on Dec 18, 2023
Thank you so much for your review. We hope to see you again soon! Happy holidays!

10/10 Excellent

Fredy, WINTER GARDEN

Stayed 1 night in Dec 2023
Response from GM on Dec 18, 2023
Thank you for your amazing review! we hope to see you again soon. Happy holidays!

10/10 Excellent

Sharonda

Stayed 1 night in Dec 2023
Response from GM on Dec 15, 2023
Thank you for your amazing review! We hope to see you again soon. Happy holidays!

10/10 Excellent

Fredy, WINTER GARDEN

Stayed 1 night in Dec 2023
Response from Gm on Dec 17, 2023
Thank you so much for your review! We hope to see you again soon. Happy holidays!

10/10 Excellent

Sandy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from GM on Dec 13, 2023
Thank you so much for your review. We hope to see you again soon! Happy holidays.

10/10 Excellent

Danielle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from GM on Dec 13, 2023
Thank you so much for your review. We hope to see you again soon! Happy holidays.

10/10 Excellent

Sandy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from GM on Dec 9, 2023
Thank you for amazing review! We appreciate the feedback. Have a great day

10/10 Excellent

Gerardo

Business traveler
Liked: Staff & service
Stayed 1 night in Nov 2023
Response from GM on Dec 6, 2023
Thank you so much for your amazing review! We appreciate your feedback. Have a great day!

8/10 Good

AJ

Liked: Cleanliness, staff & service
Stayed 4 nights in Nov 2023
Response from Gm on Dec 6, 2023
Thank you so much for your amazing review! We appreciate your feedback. Have a great day!

2/10 Terrible

Jakob

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Gm on Dec 6, 2023
So sorry you did not have a good experience. We appreciate all feedback.Have a great day!

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from GM on Dec 1, 2023
Thank you so much for your amazing review! We hope to see you again soon.

10/10 Excellent

Rauf

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 1 night in Nov 2023
Response from GM on Nov 27, 2023
Thank you so much for your review, we are happy to see you enjoyed your stay.We hope to see you again soon! Have a great day.

10/10 Excellent

LaVerne

Stayed 1 night in Nov 2023
Response from GM on Dec 15, 2023
Thank you for your amazing review! We hope to see you again soon. Happy holidays!

10/10 Excellent

Victoria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from GM on Nov 18, 2023
Thank you so much for taking the time to leave us an amazing review! We hope to see you again in the future. Have a great day!

6/10 Okay

Kimberlyn

Traveled with family
Ok not the best stay at all and I travel alot at l
I booked the room on this website I get to the hotel they didn't accept my debit card (Varo) which I don't understand why they are a really good bank. I had to pay a deposit in cash for a 100 dollars and then they didn't want to give it back not because I was smoking in the room because one of my husband's cigarettes broke in the room and there was tobacco in the trash, no tissue in the room
Stayed 1 night in Nov 2023
Response from GM on Nov 13, 2023
Hello, Thank you for your review, we appreciate all the feed back.Unfortunately we do not accept online banking. We only accept major bank credit cards. Regarding the tobacco, as you mentioned to our staff member, your sister was the one who rolled in the room. Marijuana is not allowed in the hotel at all, but, thank you for not smoking in the hotel.Again thank you for your review, have a great day!

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from GM on Nov 13, 2023
Thank you so much for your review, we appreciate you staying with us! We are happy to see you enjoyed your stay!Have a great day.

8/10 Good

AJ

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from GM on Nov 6, 2023
Thank you for your review. We are happy to see you enjoyed your stay. We hope to see you again soon!

10/10 Excellent

Amber

Stayed 2 nights in Oct 2023
Response from GM on Nov 6, 2023
Thank you so much for your review. We are happy to see you enjoyed your stay. We hope to see you again soon. Have a great day!!

10/10 Excellent

Etienne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very professional and the included breakfast was excellent.
Stayed 1 night in Oct 2023
Response from GM on Nov 6, 2023
Thank you so much for your review. We are happy to hear you enjoyed your stay. We hope to see you again soon. Have a great day!!

10/10 Excellent

Alisia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was nice and clean and comfortable
Stayed 1 night in Oct 2023
Response from Gm on Nov 6, 2023
Thank you so much for your review. We are happy to hear you enjoyed your stay. We hope to see you again soon. Have a great day!!

10/10 Excellent

Majd

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly check in was very easy and fast
Stayed 1 night in Oct 2023
Response from GM on Nov 6, 2023
Thank you so much for your review. We are happy to hear you enjoyed your stay. We hope to see you again soon. Have a great day!!

10/10 Excellent

Philip

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from GM on Oct 23, 2023
Thank you so much for your review. We are happy to see you enjoyed your stay. We hope to see you again soon. Have a great day!

8/10 Good

Jovan

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good except breakfast there is no way at 9am eggs biscuits are not available I looked in the warmer there was one biscuit she said she didn’t have any eggs just hard boiled eggs was very disappointed about breakfast
Stayed 1 night in Oct 2023
Response from GM on Oct 23, 2023
Thank you for your review. We are sorry for any inconvenience about the breakfast. Unfortunately breakfast is over by 9am during the week. We also have a different menu depending on the day.Again, we are sorry for any inconvenience. Thank you for staying with us. We hope to see you again soon. Have a great day!

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from GM on Oct 25, 2023
Thank you for your review! We are happy to see you enjoyed your stay. We hope to see you again soon.

10/10 Excellent

Mike

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean hotel.
Stayed 1 night in Oct 2023
Response from GM on Oct 18, 2023
We are happy to see you enjoyed your stay. Thank you for staying with us. We hope to see you again soon! Have a great day!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Acceptable
Stayed 2 nights in Oct 2023
Response from GM on Oct 16, 2023
Thank you for taking the time to leave a review. We see that you enjoyed your stay. Thank you for staying with us, we can wait to see you again soon. Have a great day.

8/10 Good

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice facility. Convenient to major highways, shopping and food. Staff was very helpful!
Stayed 2 nights in Oct 2023
Response from GM on Oct 18, 2023
We are happy to see you enjoyed your stay. Thank you for staying with us. We hope to see you again soon! Have a great day!

10/10 Excellent

Pat

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from GM on Oct 14, 2023
Thank you for staying with us! We are glad to see you enjoyed your stay. We hope to see you again soon.Have a great day!

6/10 Okay

Weslea

Was overcharged for my deposit. Overall decent for the price.
Stayed 1 night in Oct 2023
Response from GM on Oct 18, 2023
Thank you for staying with us. Your review help us improve. We are sorry to hear this happened, we are sharing this with our staff to ensure this does not happen again.

8/10 Good

Virginia

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Hotel okay but dishonest advertising
The hotel itself was fine, but had a bad experience with one of the staff. Our reservation was for 4 people. Our reservation showed a room that sleeps 4, but there was only 1 king bed. The staff member would not work with us - wanted to either charge for an extra room or charge to bring an extra bed into the room so we could sleep at least 3 people. Really? Fortunately the king bed was large enough one of our teenagers could share the bed with us and no one needed to sleep on the floor. I don't understand how you can advertise a room sleeps 4 when it doesn't sleep 4, allow someone to book it for 4 people, then not try to accommodate guests when they arrive. We've traveled a lot and never run into this at a hotel before.
Stayed 2 nights in Oct 2023

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I usually come into town at least 4 times a year. After staying at several hotels in the area this one is by far the best. I appreciate the fact that housekeeping comes in everyday to straighten & check your room without you having to ask. Go Baymont!
Stayed 4 nights in Oct 2023
Response from GM on Oct 11, 2023
Thank you so much for your review! We appreciate your kind words. We hope to see you again soon.Have a great day!

8/10 Good

Fred

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from GM on Oct 11, 2023
Thank you for staying with us. We are happy to see you enjoyed your stay!