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Reviews of Baymont by Wyndham Gurnee

2.5 out of 5
Baymont by Wyndham Gurnee
5430 Grand Ave, Gurnee, IL

Reviews

7.6

Good

Rating 10 - Excellent. 341 out of 1000 reviews" "
Rating 8 - Good. 295 out of 1000 reviews" "
Rating 6 - Okay. 190 out of 1000 reviews" "
Rating 4 - Poor. 88 out of 1000 reviews" "
Rating 2 - Terrible. 86 out of 1000 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

William, Lake Station

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel to stay at
Stayed 1 night in Apr 2024
Response from General Manager on Apr 22, 2024
Dear valued guest, thank you for taking time to provide your feedback which is important to us. We are glad that you had a positive experience during your stay. We hope you will give us another opportunity to serve you when you visit this area. Thanks and regards.

2/10 Terrible

Bethany

Traveled with family and small children
Disliked: Staff & service, property conditions & facilities
Weird brown floaties in the pool (entire pool area was run down, had like water stains and rust so I assume it was from that?) and weird smelling water. Walls of room are paper thin - I finally called the front desk around 11 saying it sounded like someone was opening and slamming closed drawers continually and squeegeeing water around, and the guy said “well you’re right above the employee laundry room but no one else has complained, so …” Water bucket on the ground due to dripping water (it wasn’t raining outside …) and all around just lipstick on a pig feeling.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 22, 2024
Dear valued guest, we apologize for not meeting your expectations. We will look into the issues specified.. Thanks and Regards..

10/10 Excellent

nathan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my second time going back there. I really love that place. Breakfast is the best. !!!!
Stayed 1 night in Apr 2024
Response from General Manager on Apr 17, 2024
Dear Nathan,It was great to have you staying with us at Baymont by Wyndham Gurnee and we are also extremely delighted that you found this to be a happy experience. Positive endorsements like these that make us work harder and strive for perfection. Thank you. We are looking forward to seeing you with us soon. Sincerely,General Manager

4/10 Poor

jonathan

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on Apr 4, 2024
Dear Jonathan,Thank you for choosing to stay with us. We apologize for the shortcomings that you have highlighted. We have already initiated appropriate actions for improvements as per your feedback. You will certainly notice the changes on your next visit.Looking forward to welcoming you back.Sincerely, General Manager

10/10 Excellent

Arijanna, Elgin

Stayed 1 night in Mar 2024
Response from General Manager on Apr 3, 2024
Dear Arijanna,It was great to have you staying with us at Baymont by Wyndham Gurnee and we are also extremely delighted that you found this to be a happy experience. Positive endorsements like these that make us work harder and strive for perfection. Thank you. We are looking forward to seeing you with us soon. Sincerely,General Manager

10/10 Excellent

Don

Traveled with partner
Liked: Property conditions & facilities
Clean and quite
Stayed 1 night in Mar 2024
Response from General Manager on Mar 27, 2024
Dear Don, thank you for taking time to provide your feedback which is important to us. We are glad that you had a positive experience during your stay. We hope you will give us another opportunity to serve you when you visit this area. Thanks and regards.

10/10 Excellent

Todd

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the pool
Stayed 1 night in Mar 2024
Response from General Manager on Mar 27, 2024
Dear Todd,It was great to have you staying with us at Baymont by Wyndham Gurnee and we are also extremely delighted that you found this to be a happy experience. Positive endorsements like these that make us work harder and strive for perfection. Thank you. We are looking forward to seeing you with us soon. Sincerely,General Manager

6/10 Okay

Lynn

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 27, 2024
Thank you for reaching out and providing us with your valuable feedback about your stay.

10/10 Excellent

Crystal

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed here alot and i enjoy how i can have a good night sleep with your beds and how quiet it is here.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 26, 2024
Dear Crystal, thank you for taking time to provide your feedback which is important to us. We are glad that you had a positive experience during your stay. We hope you will give us another opportunity to serve you when you visit this area. Thanks

8/10 Good

Dina

The only thing I don’t like you have to await to get your $100 deposit back that takes 5-10 business per the contract I sign at the time of check.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 26, 2024
Dear Dina, we apologize for any inconvenience may have caused you. As an incidental hold we do hold 100 but it takes 5-7 business days depending on your bank. From our end it goes back in 24hr-48hr if its not weekend. Sorry for the inconvenience Thanks

8/10 Good

Josue

Stayed 1 night in Mar 2024
Response from General Manager on Apr 14, 2024
Dear Josue,We loved having you stay with us at Baymont by Wyndham Gurnee. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Just clean and reasonable
Stayed 3 nights in Feb 2024
Response from General Manager on Mar 12, 2024
Dear William,We loved having you stay with us at Baymont by Wyndham Gurnee. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

10/10 Excellent

Ruben

Traveled with group, Traveled with pets
Liked: Cleanliness
love this hotel
Stayed 1 night in Mar 2024
Response from General Manager on Mar 12, 2024
Dear Ruben,We loved having you stay with us at Baymont by Wyndham Gurnee. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

10/10 Excellent

Crystal, North Chicago

Traveled with family
Liked: Amenities
Always a good stay
Stayed 1 night in Feb 2024
Response from General Manager on Mar 7, 2024
Dear Crystal,Thank you for choosing us at Baymont by Wyndham Gurnee during your last stay here. We saw your comments and are happy that you enjoyed your stay. This means the world to us and it will motivate us to do even better.We will be delighted to host you again during the tour next stay hereSincerely,General Manager

10/10 Excellent

Deontre

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to start
Stayed 4 nights in Mar 2024
Response from General Manager on Mar 6, 2024
Dear Deontre,It was great to have you staying with us at Baymont by Wyndham Gurnee and we are also extremely delighted that you found this to be a happy experience. Positive endorsements like these that make us work harder and strive for perfection. Thank you. We are looking forward to seeing you with us soon. Sincerely,General Manager

10/10 Excellent

North

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff that took care of us when we checked in was wonderful, very accommodating, friendly . Made is feel very welcomed and we enjoyed our stay in this place
Stayed 1 night in Feb 2024
Response from General Manager on Mar 1, 2024
Dear North,We are delighted that you decided to stay with us at Baymont by Wyndham Gurnee during your last trip. We acknowledge the happy experience that you have had. Thanks for sharing your valuable feedback. This means a lot to usWe are looking forward to seeing you again with us soon. Sincerely,General Manager

10/10 Excellent

Mary

Stayed 1 night in Feb 2024
Response from General Manager on Mar 21, 2024
Dear Mary,Thank you for choosing us at Baymont by Wyndham Gurnee during your last stay here. We saw your comments and are happy that you enjoyed your stay. This means the world to us and it will motivate us to do even better.We will be delighted to host you again during the tour next stay hereSincerely,General Manager

8/10 Good

Davyd

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from General Manager on Feb 27, 2024
Dear Davyd,We loved having you stay with us at Baymont by Wyndham Gurnee. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

10/10 Excellent

Mary

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The property is older - however, clean and updated. It was a nice place to stay and very cost conscious. Would definitely stay there again.
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 26, 2024
Dear Mary,Thank you for staying with us at Baymont by Wyndham Gurnee and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
I would have given 5 stars but when you are in the middle of your shower and you lose pressure and hot water, makes you upset.
Stayed 4 nights in Feb 2024
Response from General Manager on Feb 26, 2024
Dear John,Thank you for staying with us at Baymont by Wyndham Gurnee and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

10/10 Excellent

Naketha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are nice, just wish they had a Juczzi. But i enjoyed my stay.. Pool was a little dirty.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 25, 2024
Dear Naketha,We loved having you stay with us at Baymont by Wyndham Gurnee. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

8/10 Good

Randy

Very tidy well taken care of. Great service!
Stayed 2 nights in Feb 2024
Response from Front Desk on Feb 22, 2024
Thank you for reaching out and providing us with valuable feedback.

10/10 Excellent

Qingfa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 1 night in Feb 2024
Response from Front Desk on Feb 22, 2024
Thank you for reaching out and providing us with valuable feedback.

10/10 Excellent

Evelyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2024
Response from Front Desk on Feb 22, 2024
Thank you for reaching out and providing us with valuable feedback.

8/10 Good

Tabetha

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Front Desk on Feb 22, 2024
Thank you for reaching out and providing us with valuable feedback.

8/10 Good

Paul

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Not bad, just not great hot water in the showers
Stayed 3 nights in Feb 2024
Response from General Manager on Feb 20, 2024
Dear Paul,We loved having you stay with us at Baymont by Wyndham Gurnee. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

6/10 Okay

Analy

Stayed 4 nights in Feb 2024
Response from General Manager on Mar 21, 2024
Dear Analy,Thank you for choosing to stay with us. We apologize for the shortcomings that you have highlighted. We have already initiated appropriate actions for improvements as per your feedback. You will certainly notice the changes on your next visit.Looking forward to welcoming you back.Sincerely, General Manager

10/10 Excellent

Brenda

Stayed 1 night in Feb 2024
Response from General Manager on Mar 21, 2024
Dear Brenda,Thank you for choosing us at Baymont by Wyndham Gurnee during your last stay here. We saw your comments and are happy that you enjoyed your stay. This means the world to us and it will motivate us to do even better.We will be delighted to host you again during the tour next stay hereSincerely,General Manager

10/10 Excellent

Hector

Stayed 1 night in Feb 2024
Response from General Manager on Feb 17, 2024
Dear Hector,Thank you for staying with us at Baymont by Wyndham Gurnee and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Sincerely,General Manager

10/10 Excellent

Ifedayo

Liked: Cleanliness, staff & service, property conditions & facilities
So good I lobe it here
Stayed 2 nights in Feb 2024
Response from Front Desk on Feb 15, 2024
Dear valued guest, thank you for taking time to provide your feedback which is important to us. We are glad that you had a positive experience during your stay. We hope you will give us another opportunity to serve you when you visit this area. Thanks and regards.

10/10 Excellent

Matthew

Stayed 2 nights in Feb 2024
Response from Front Desk on Feb 14, 2024
Thank you for reaching out and providing us with valuable feedback.

6/10 Okay

Lurleen

Business traveler, Traveled with family
Liked: Staff & service
I didn’t like the way it looked. It needs a little more bright color and details
Stayed 3 nights in Feb 2024
Response from General Manager on Feb 11, 2024
Dear Lurleen,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Thank you,Sincerely,General Manager

8/10 Good

Terrence

Liked: Cleanliness, staff & service, property conditions & facilities
The guy behind the desk during the evenings is very professional. The Indian lady behind the desk seem a bit intimidating. She doesn’t smile at all, and kind of makes me feel uncomfortable. This would’ve been 5/5, but the lady is a different story.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 9, 2024
Dear Terrence,We are delighted that you decided to stay with us at Baymont by Wyndham Gurnee during your last trip. We acknowledge the happy experience that you have had. Thanks for sharing your valuable feedback. This means a lot to usWe are looking forward to seeing you again with us soon. Sincerely,General Manager

10/10 Excellent

Joseph

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was great.
Response from Front Desk on Feb 4, 2024
Dear valued guest, thank you for taking time to provide your feedback which is important to us. We are glad that you had a positive experience during your stay. We hope you will give us another opportunity to serve you when you visit this area. Thanks and regards.

6/10 Okay

DAMIEN

Stayed 1 night in Feb 2024
Response from General Manager on Feb 5, 2024
Dear Damien,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

10/10 Excellent

Dr. Rachel

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very accommodating and extremely friendly.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 3, 2024
Dear Dr.Rachel,Thank you for staying with us at Baymont by Wyndham Gurnee and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Sincerely,General Manager

10/10 Excellent

Jean Guibenson

Liked: Cleanliness, staff & service, property conditions & facilities
Good Good
Stayed 2 nights in Jan 2024
Response from Front Desk on Jan 28, 2024
Dear valued guest, thank you for taking time to provide your feedback which is important to us. We are glad that you had a positive experience during your stay. We hope you will give us another opportunity to serve you when you visit this area. Thanks and regards.

10/10 Excellent

Jahaira

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Front Desk on Jan 24, 2024
Dear valued guest, thank you for taking time to provide your feedback which is important to us. We are glad that you had a positive experience during your stay. We hope you will give us another opportunity to serve you when you visit this area. Thanks and regards.

10/10 Excellent

Terrence

Stayed 1 night in Jan 2024
Response from Front Desk on Mar 20, 2024
Thank you for reaching out and providing us with valuable feedback.

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was great
Stayed 1 night in Jan 2024
Response from General Manager on Jan 23, 2024
Dear Veronica,We loved having you stay with us at Baymont by Wyndham Gurnee. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

6/10 Okay

DAMIEN

It’s ok
Stayed 1 night in Jan 2024
Response from Front Desk on Jan 22, 2024
Thank you for reaching out and providing us with valuable feedback.

6/10 Okay

Kaitlyn

Traveled with partner
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Did not get housekeeping ONCE in the 4 nights my partner and I stayed there. I called down to ask if on our 3rd night, we could get new sheets and towels. Was told to strip the bed ourselves and CARRY our sheets and towels down to the front desk. Then, we had to make our own bed. I make my bed at my home. The point of going to a hotel is you have a place to stay without having to change your own sheets. It was unprofessional in my opinion. Also, the walls were so thin, I could a conversation between 2 people in the room next to us. The room above us was stomping all day and night. Sounded like horses were stomping above us. Was very hard to sleep with that constant noise.
Stayed 4 nights in Jan 2024
Response from General Manager on Jan 19, 2024
Dear Kaitlyn,Thank you for staying with us and also for sharing your valuable feedback. We appreciate it and truly believe that this will help us improve our overall service. We are truly sorry about your unhappy experience with us, and we have already initiated appropriate actions for improvements to your feedback. Looking forward to welcoming you back at the soonest and we are confident that you will see a better version of us then.Sincerely,General Manager

6/10 Okay

DAMIEN

Didn’t like the dogs braking all night
Stayed 1 night in Jan 2024
Response from Front Desk on Jan 16, 2024
Dear valued guest, we apologize for not meeting your expectations. We will look into the issues specified.. Sorry for the inconvenience. Thanks and Regards..

6/10 Okay

Patricia

Traveled with partner
Liked: Cleanliness
Disliked: Amenities
This property is very convenient to Six Flags and Great Wolf Lodge, as well as restaurants and shopping. We chose Baymont because of the special rate, and the reputation that Baymont has had. While I don't have any complaints with the property, I was surprised that the property is very "average." Not extremely nice, and the furniture was a little stained. The Baymonts we have stayed in have always been very nice. Again, no real complaints, just not what we expected with this name.
Stayed 2 nights in Jan 2024
Response from General Manager on Jan 15, 2024
Dear Patricia,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

10/10 Excellent

Deepak

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and property, nice breakfast with lot of options. Very clean rooms
Stayed 1 night in Jan 2024
Response from Front Desk on Jan 12, 2024
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.

10/10 Excellent

Danisha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from General Manager on Jan 10, 2024
Dear Danisha,It was great to have you staying with us at Baymont by Wyndham Gurnee and we are also extremely delighted that you found this to be a happy experience. Positive endorsements like these that make us work harder and strive for perfection. Thank you. We are looking forward to seeing you with us soon. Sincerely,General Manager

10/10 Excellent

Jenny, Zion

Stayed 3 nights in Jan 2024
Response from General Manager on Jan 29, 2024
Dear Jenny,Thank you for staying with us at Baymont by Wyndham Gurnee and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

4/10 Poor

Janette

Stayed 1 night in Jan 2024
Response from General Manager on Jan 9, 2024
Dear Janette,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager

10/10 Excellent

Preston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from General Manager on Jan 9, 2024
Dear Preston,We loved having you stay with us at Baymont by Wyndham Gurnee. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

8/10 Good

Clifton

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from General Manager on Jan 8, 2024
Dear Clifton,Thank you for staying with us at Baymont by Wyndham Gurnee and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager