Ratings based on 751 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
83% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveler from Reynoldsburg

Location convenient to local attractions and shops

Posted Sep 16, 2016
The elevator was a little scary, sounded in need of repairs. Rooms were nice, but there was hair in the bathtub and sink and crumbs on the floor of the room. If I was staying more that overnight I would have complained. I Lysoled the entire bathroom to get it clean for our use. TV channels were not clear, so it was hard to watch as they may need Antenas or better cable service. Ice machines only located in lobby, which is an inconvenience when you are on the top floor. Several local attractions nearby, which was great. Lots of shops and resturants as well.
Comment from Hotel Management
Sep 17, 2016 by chetan.P, Hotel Management
Our team values your insight tremendously. Your perception is our reality. We are constantly making adjustments and improvements for the comfort of all our guests. Thank you for your valuable contribution! However we would have appreciated if you had given us opportunity to change room.
5 out of 5
by A verified traveler from waukesha

Posted Sep 9, 2016
I aways have a wonderful stay at the Baymont. It is close ,convenient and quiet.
Comment from Hotel Management
Sep 12, 2016 by chetan.P, Hotel Management
Dear Guest, Thank you for choosing the Baymont Inn & Suites Gurnee during your visit to the area! We are always happy to host you! We are grateful for you taking the time to post your thoughts about your time spent at our property. We look forward to seeing you again
3 out of 5
by A verified traveler

Affordable near six flags and many food places

Posted Sep 9, 2016
Was charged for damage after my stay for something I did not do. Staff needs to check all doors and closet doors better to avoid charging the wrong customer. This made me not want to come back
Comment from Hotel Management
Sep 12, 2016 by chetan.P, Hotel Management
Dear Guest, Thank you for taking the time to post your thoughts.. We are constantly making adjustments and improvements for the comfort of all our guests. We need to know about the damage after you check in the room, this one we found out after you have checked out and when housekeeping was cleaning the room. Anyway, we have reversed your charges. Again, Thank You for staying with us.
2 out of 5
by A verified traveler from AA

Close to the six flags

Posted Aug 29, 2016
Very convenient place to visit Six flags. However it was a shame that carpet was kind of sticky and insanitary. I should have brought a pair of slippers. Also the hair dryer was out of order. The walls were paper thin as we could hear someone talking and laughing until midnight which was so annoying. Wifi was good. Breakfast was OK except for the dried scrambled eggs.
Comment from Hotel Management
Sep 6, 2016 by Chetan p., Hotel Management
Our team values your insight tremendously. Your perception is our reality. We are constantly making adjustments and improvements for the comfort of all our guests. Thank you for your valuable contribution! We just had out entire carpet steam cleaned the week of august 29.
4 out of 5
by A verified traveler

Posted Aug 28, 2016
The only "issue" with our stay was the breakfast. At 9am whether people were still eating or just coming to breakfast, the staff removed all food without notice. No warning! I noticed quite a few people complaining at the front desk along with myself.
Comment from Hotel Management
Sep 6, 2016 by Chetan p., Hotel Management
Our team values your insight tremendously. Your perception is our reality. We are constantly making adjustments and improvements for the comfort of all our guests. Thank you for your valuable contribution!
4 out of 5
by A verified traveler from WI

Good hotel for the price

Posted Aug 27, 2016
Room was spacious and right across from Great America. Pool was small and breakfast was decent. For the price would definitely stay again.
Comment from Hotel Management
Sep 6, 2016 by Chetan p., Hotel Management
Thank you for choosing the Baymont Inn & Suites Gurnee during your visit to the area! We are always happy to host you! We are grateful for you taking the time to post your thoughts about your time spent at our property. We look forward to seeing you again
2 out of 5
by A verified traveler

bad

Posted Aug 25, 2016
First room they gave us was not good. The sofa bed mattress was bad. Then they switch us in a different room and that room bathroom door lock doesn't work. Food was good. Location was good.
Comment from Hotel Management
Sep 6, 2016 by Chetan p., Hotel Management
Our team values your insight tremendously. Your perception is our reality. We are constantly making adjustments and improvements for the comfort of all our guests. Thank you for your valuable contribution!
5 out of 5
by A verified traveler from Ohio

RTC graduation

Posted Aug 18, 2016
Close to shopping, restaurants, and a few miles from RTC Great Lakes.
Comment from Hotel Management
Aug 22, 2016 by Chetan P, Hotel Management
Congratulations on your sailor's graduation and thank you for the service. We are honored to host guests such as yourself visiting the Great Lakes Naval Base for the recruit graduation. We are happy you enjoyed your stay and look forward to your next visit.
4 out of 5
by A verified traveler

Convenient

Posted Aug 17, 2016
We stayed for two nights to go to Great America. Room was comfortable and the staff was great. It was a ten minute walk to the park. We would stay here again.
Comment from Hotel Management
Aug 17, 2016 by Chetan P, Hotel Management
Thank you for choosing the Baymont Inn & Suites Gurnee during your visit to the area! We are always happy to host you! We are grateful for you taking the time to post your thoughts about your time spent at our property. We look forward to seeing you again and again!
3 out of 5
by A verified traveler from Winnipeg

Very basic.

Posted Aug 15, 2016
Breakfast is very basic and barely suits holidaying hours over others we stayed in on the way. Hot tub was closed. Guess for the price you get what you pay for somewhat.
Comment from Hotel Management
Aug 15, 2016 by Chetan.P, Hotel Management
Dear Guest, We regret that you did not perceive value during your stay with us. Unfortunately seasonal factors affect our occupancy which in turn drive price. We thank you for taking the time to post your comments.