Ratings based on 656 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Staff is nice. Room not so muchPosted Jun 29, 2017
Room was dirty. Breakfast was cold. Fitness center is small. Staff was very friendly.
for Everyoneby A verified traveler
Good place to stay.Posted Jun 5, 2017
Pros: Small and intimate.
Cons: Noise factor between rooms.
Location: Relatively close to interstate however access is not easy to determine. A few restaurants in the area but nothing within walking distance.
Very accommodating place to stay. Adequate rooms and amenities for a small venue. Employees friendly and a nice pool. Vending product prices cheapest I have seen in decades.
Don't stay at this HotelPosted Apr 24, 2017 on Hotels
Horrible. Dirty carpet in hall. Stunk. Room was not ready even though I got there after check-in time. Asked the manager if he checked the room personally after they got one ready. He said he did and he approved. See photo of bathroom door. I suppose there was a mirror hanging that was not there and left this unsightly image. Well, needless to say I had to change rooms which was a major inconvenience. Would never ever recommend this place. In fact I would love even a partial refund. Did not get the service I paid for.
Comment from Hotel Management
May 4, 2017
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts
GOOD FOR SLEEP ONLYPosted Apr 2, 2017 on Hotels
Housekeeping knocked on the door at 10:25 a.m. and immediately walked away, I opened the door, called her back and told her that I was staying another night and will only not need service. Twenty minutes later I'm about to jump in the shower and there is another knock on the door by a different housekeeping employee, I repeated what I told the other worker 20 minutes ago and then put out Do Not Disturb Sign. If check out is at Noon, why is housekeeping knocking on doors 90 minutes earlier! The front desk had a hard time checking me in and did not possess customer service skills.
for Everyoneby A verified traveler from Ohio
Close to Chicago but reasonable ratesPosted Mar 30, 2017
Pros: Staff was very friendly and the free breakfast was nice.
Cons: The pool area could use a new paint job.
Location: It's in a weird location on a dead end road that is easily missed. Once you get the hang of it though, its not bad at all.
We enjoyed our stay at BW. We had a few hiccups but nothing major. The pool was closed the first night as they were adding chemicals or something. The breakfast was nice and the place was clean. For the price and the proximity to Chicago, I would go back for sure.
by A verified traveler
Suite is not really a suitePosted Mar 28, 2017
Breakfast was horrible, bed uncomfortable, room really small to be a suite. Never staying there again.
by A verified traveler from Eau Claire, WI
Noisy and dirty!Posted Mar 27, 2017
Pros: The staff.
Cons: Just about everything else.
Location: Nothing near by.
This hotel was a stop over on our way home. The pictures looked very nice and the staff seemed nice when I called. Upon arriving at this hotel I found the pictures were not true at all. The pool area was dirty with mold growing in some spots. The room was smelly, dirty(found food items on the floor and in the pull out couch). There were holes in the walls and chips out of the wood furniture. There also happened to be a "party" going on that was loud enough to be heard four rooms away. Unfortunately we were right next to it. This party went till about 2am causing lots of issues trying to sleep. I thought that since this hotel hires security to be present during the over night hours that they would have taken care of this, however, that didn't happen. The only thing good about this location, other then leaving, was the staff. The staff were friendly, hardworking and just pleasant to be around.
CUSTOMER SERVICE IS ONE TO BE DESIREDPosted Mar 20, 2017 on Hotels
The Hotel Staff was not good - Housekeeping woke me up at 10:30 a.m., check out is at Noon. The front desk was unprofessional, unfriendly and lacked reservation knowledge.
Nice placePosted Mar 19, 2017 on Hotels
Nice place to stay other than our room smelling like cigarette smoke (they cannot control the fact that other people choose to break the rules by smoking in the room). They offered me a different room but since they didn't have another room available with a Jacuzzi I opted to stay in my room. They sprayed air freshener and put an air disk in the vent system. It then smelled like mentholatum, but that was much better than cigarette smoke...lol. The girls at the desk were very pleasant and the breakfast was good. The pool area was nice but I didn't swim on this visit. Overall it was a good stay and I would go back again.
Crack head hotelPosted Mar 12, 2017 on Hotels
They had home crack pipes under the bed