Room we booked not available on arrival. Hotel staff had terrible English and couldn't explain even where the elevator was! They did not clean breakfast ables between guests! Floors all over main areas not even vacuumed!! DO Not Stay HERE!!!
Comment from Hotel Management
Nov 3, 2016 by Keri, Hotel Management
Thank you for taking the time to for your review regarding your recent stay.
Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. I have shared your information to ensure we handle these types of situations differently in the future.
Again, thank you for your time and valuable feedback. We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodations on your next visit to Chicago.