Ratings based on 148 Verified Reviews

4.0 out of 5
80% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from O-town

Decent for the price, but not great

Posted Jun 24, 2017
I needed a place to crash overnight after my flights from Toronto got delayed 5 hours and I could make travel arrangements quick enough. The room was nice, But it smelled like something I can't quite put my finger on. And the staff was great, but I couldn't get over the general feel I got from the neighborhood. Would not stay again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 5, 2017
Comfy hotel outside of Chicago. The area is a little deserted and there are little food options near by. Otherwise it's great.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 5, 2017
Rooms are comfy and well kept, hotel is close to the airport. Rooms could be a little larger, otherwise it's great. The gym and breakfast are great.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 5, 2017
Great hotel close to the airport and about 30min drive to downtown Chicago.
4 out of 5
Recommended
for Everyone
by A verified traveler from SD

Posted May 26, 2017
We were there 8 hours.. It was a pit stop.. Good place to grab a few hours between flights..
Comment from Hotel Management
May 26, 2017 by Fran , Hotel Management
Thank you for taking the time to complete the Expedia Guest Satisfaction Survey. I have shared your comment with our team and they join me in thanking you. We are very proud of our hotel and the services we provide and we are so glad you enjoyed your stay. We truly enjoyed having you as our guest and we are looking forward to providing you the same pleasant accommodations and service the next time you are in our area. Kind Regards, Fran Prybylo Guest Relations Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Maine

my major needs at a hotel

Posted May 20, 2017
The check-in staff was pleasant & efficient, the room & bathroom was clean, shower was good, bed & pillows were comfortable, coffee in lobby was ok, bus to airport was on time. I only stayed one night and these are my major needs at an overnight hotel so I give it a 5.
Comment from Hotel Management
May 23, 2017 by Fran , Hotel Management
Thank you for taking the time to complete the Expedia Guest Satisfaction Survey with such positive comments regarding your recent stay at our Best Western O'Hare Elk Grove Hotel. I have shared your comments with our team and they join me in thanking you for your kind words, We are very proud of our hotel and the services we provide and we are so glad you enjoyed your stay. Thank you again for sharing your experience, and we hope your next visit with us will be even more pleasant than the previous one Kind Regards, Fran Prybylo Guest Relations Manager
3 out of 5
by A verified traveler from Springfield

For the price, I thought it would be better.

Posted Apr 7, 2017
Pros: Cleanliness, comfort
Cons: everything else...
Location: lots of fast food, and traffic.
The room actually looked like it does in the booking advertisement. Seems it was recently remodeled and still looks pretty clean. The bed was comfortable. The main issues that I had staying, was the noise from the highway, and they have no food in the place. They did have crappy vending machines that only took dollar bills, but no ATM and they wouldn't charge cash to my room so that I could get anything. Nor did they seem interested in helping me find a solution to getting food. Oh, and the satellite television kept crapping out right at the good parts of Rudy.
4 out of 5
Recommended
for Everyone
by A verified traveler from chicago

Posted Mar 21, 2017
Pros: The stay.
Cons: Really nothing. Everything very good.
Location: Real close to airport.
Very nice hotel. Very good to stay at the hotel because it's near to airport.
Comment from Hotel Management
Mar 21, 2017 by Franowitz, Hotel Management
Thank you for taking the time to complete the Expedia Gust Satisfaction survey with such kind remarks! We are very proud of our hotel and the services we provide and we are glad to know you enjoyed your stay. Thank you again for sharing your experience and we hope your next visit will be even more pleasant than the previous one. Kindest Regards, Fran Prybylo Guest Relations Manager
4 out of 5
by A verified traveler

Good stay

Posted Mar 18, 2017 on Hotels
Free shuttle not on time. Everything else was great.
Comment from Hotel Management
Mar 21, 2017 by Fran, Hotel Management
Thank you for taking the time to complete the Guest Satisfaction survey and thank you for forgiving us for our shuttle service that was not on time. Feedback like your lets us know what areas we are doing well ink and also highlights what areas can use improvement. I do apologize that we failed to meet your expectations. Customer service is our top priority so we are sad that we failed with our shuttle service. I assure you we will take appropriate steps to correct this issue. We are looking forward to providing you pleasant accommodations and superior service the next time you are in our area.. Kind Regards, Fran Prybylo Guest Relations Manager
4 out of 5
by Charles

Posted Mar 15, 2017 on Hotels
We booked here at the last moment due to a cancelled flight. The hotel itself has been recently remodeled and is quite comfortable, however, the surrounding area is rather bleak, probably zoned for light industry, not many nice dining options. Definitely a good value, as it's within 15-20 minutes of O'Hare Airport. WiFi worked fine.
Comment from Hotel Management
Mar 21, 2017 by Fran, Hotel Management
Thank you for taking the time to complete our online survey with such detailed information. I have shared your comments with our team and they join me in thanking you. We are very proud of our hotel and the services we provide and we are glad you enjoyed your stay. We truly enjoyed having you as our guest and we are looking forward to providing you the same pleasant accommodations and service the next time you are in our area. Kind Regards, Fran Prybylo Guest Relations Manager