Ratings based on 207 Verified Reviews

3.6 out of 5
80% of guests recommend
4.2 Room cleanliness
3.8 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

Best Western stay in Chicago, Franklin park

Posted Apr 16, 2017
I would give 3 or 3.5 rating because the bed was okay, got back pain after 3 night stay. The location is good and moderate level cleaning was done. The breakfast is okay, to have the same old options, it's kind of boring.
Comment from Hotel Management
Apr 21, 2017 by Brandon M, Hotel Management
Hello, Thank you for taking the time to share your feedback. Please know that we value your thoughts and will take them to heart as we are constantly striving to improve our services. Once again, thank you for writing and for being our guest. Yours in hospitality, Brandon M. Guest Relations Manager Best Western Plus O'Hare International South Hotel
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 10, 2017
Friendly staff, clean room, nice breakfast, but noisy heater.
Comment from Hotel Management
Apr 21, 2017 by Brandon M., Hotel Management
Hello Anonymous, Thank you for taking the time to share your feedback regarding your recent visit. We are thrilled that you had an enjoyable time and appreciate bringing to our attention your heater so we could provide maintenance. Once again, thank you for writing and for being our guest. We look forward to welcoming you back in the near future. Yours in hospitality, Brandon M. Guest Relations Manager Best Western Plus O'Hare International South Hotel
5 out of 5
Recommended
for Everyone
by A verified traveler from AR

Very restful place

Posted Apr 2, 2017
Was very pleased! Clean & front desk very nice & helpful!!!
Comment from Hotel Management
Apr 21, 2017 by Brandon M., Hotel Management
Dear Ang, Thank you for choosing the Best Western Plus O'Hare International South Hotel and sharing your feedback. We pride ourselves on providing exceptional service in a comfortable atmosphere and are pleased to see that we did not disappoint. Once again, thank you for writing and for being our guest. Yours in hospitality, Brandon M. Guest Relations Manager Best Western Plus O'Hare International South Hotel
4 out of 5
Recommended
for Everyone
by A verified traveler from Abor Vitae, WI

close to O'Hare

Posted Mar 22, 2017
Pros: See above
Cons: Staff, staff attitude,shuttle timeliness.
Location: Airport stayover
Chosen for its location, close to O'Hare, and its 24 hour shuttle. Hotel itself is fine. Shuttle is always a problem. Getting picked up at the airport takes forever, and getting a shuttle back to the airport the next day is hit or miss. The hotel did not have a shuttle driver to get us back to the airport, but did get us a taxi and paid for it. Staff seems to have taken a turn for the worse since we were last there 4 months ago. Woman at the front desk lied about shuttle driver's whereabouts, and when we checked in, announced our room number repeatedly and loudly, not very security minded. Woman on desk in the morning did not even have coffee made, she pulled the sweet stuff out, and did turn the juice machine on, but really could have used a cup of coffee. Rooms are clean, though street noise is loud. We are only there for a few hour overnight. Would only recommend this property for that.
5 out of 5
Recommended
for Everyone
by A verified traveler from Saint Louis, MO

Nice hotel close to airport

Posted Mar 1, 2017
Pros: Proximity to airport, cleanliness and staff
Cons: None
Great affordable place. Staff was very helpful and courteous. Transport to and back from airport. I will definitely recommend.
3 out of 5
Recommended
for Everyone
by A verified traveler from chicago

Staff

Posted Feb 10, 2017
All of the staff were nice but one during morning her name is Monika she is terrible in costumer service I had a big problem with her she is rude not a good person to get alone with.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great value, superb customer service

Posted Feb 7, 2017
We were very happy with our room, it was clean and comfortable. Staff made extra effort to have breakfast ready for our very early departure. We will use this hotel every time we fly out of O'Hare
4 out of 5
by A verified traveler

Posted Jan 24, 2017 on Hotels
Comment from Hotel Management
Jan 27, 2017 by General Manager, Hotel Management
Thank you for taking the time to share your recent experience at our hotel.We always strive to provide a wonderful stay..Once again thank you for staying with us.
4 out of 5
by A verified traveler

Affordable

Posted Jan 15, 2017 on Hotels
It was okay not bad for the price.
4 out of 5
by Yusuf

Convenient airport hotel

Posted Jan 13, 2017 on Hotels
The hotel is very convenient for those who are traveling to and from O'Hare airport. It was very quiet and clean. Breakfast was very decent and definitely needs improvement.
Comment from Hotel Management
Jan 20, 2017 by General Manager, Hotel Management
Thank you for your review .We are happy that you enjoy our quite and clean room.. Our continental breakfast contain fresh scramble eggs, bacon , sausage, waffles , fresh fruits and many more items to choose from .We appreciate your comments as we share them with our staff in order to improve our service for our future guest..