Suite, 1 King Bed, Non Smoking, Jetted Tub | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Reviews of Best Western Oakbrook Inn

2.5 out of 5
Best Western Oakbrook Inn
669 Pasquinelli Drive, Westmont, IL

Reviews

7.8

Good

Rating 10 - Excellent. 389 out of 1002 reviews" "
Rating 8 - Good. 321 out of 1002 reviews" "
Rating 6 - Okay. 132 out of 1002 reviews" "
Rating 4 - Poor. 91 out of 1002 reviews" "
Rating 2 - Terrible. 69 out of 1002 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Jeffrey

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Great employees, very friendly and they care. Hotel is dated but they are trying
Stayed 1 night in Mar 2024
Response from Best Western Oakbrook Inn on Mar 19, 2024
Dear Jeffrey,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Patricia, Saugatuck

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Easy access to Oakbrook mall and the highway. Quiet. Wonderful breakfast.
Stayed 1 night in Mar 2024
Response from Best Western Oakbrook Inn on Mar 14, 2024
Dear Patricia,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Tekisha

Liked: Cleanliness, staff & service, property conditions & facilities
The vintage style spacious rooms with buffet style breakfast and excellent service to ensure a memorable stay. Thank you, Best Western - Oak Brook!
Stayed 2 nights in Mar 2024
Response from Best Western Oakbrook Inn on Mar 13, 2024
Dear Tekisha,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

6/10 Okay

Carlos

Been almost a week and still waiting to get my 50 dollar deposit back from the hotel
Stayed 1 night in Mar 2024
Response from Best Western Oakbrook Inn on Mar 12, 2024
Dear Carlos,We sincerely apologize for not meeting your expectations at Best Western Oakbrook Inn. We've released your security deposit, but refunds may take 3-5 business days for credit card and 5-10 business days Debit card.We value your feedback and will use it to improve our guest experience.

10/10 Excellent

L

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Best Western Oakbrook Inn on Mar 10, 2024
Dear Guest,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

8/10 Good

Jeffrey

Business traveler
Liked: Cleanliness, staff & service
They are always friendly and they cook you an omelette!
Stayed 1 night in Mar 2024
Response from Best Western Oakbrook Inn on Mar 9, 2024
Dear Jeffrey,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Mathew

Liked: Cleanliness, staff & service, property conditions & facilities
I showed up trailing a Corvette and the staff allowed me to take parking directly out front of the hotel. I was however assaulted that night on the streets walking back from the RiV. The night staff helped me get medical care and kept an eye on me while i gathered my self together. Thanks to all at the Graduate
Stayed 1 night in Mar 2024
Response from Best Western Oakbrook Inn on Mar 5, 2024
Dear Mathew,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

M

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've stayed at this property at least 7-8 days this year. It is clean, quiet, not too pricey and staff is friendly and helpful. Basic needs are met and they have breakfast. I will continue to stay when I am in town.
Stayed 1 night in Feb 2024
Response from Best Western Oakbrook Inn on Mar 1, 2024
Dear Guest,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Latanza

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All of the staff were extremely helpful and pleasant!
Stayed 1 night in Feb 2024
Response from Best Western Oakbrook Inn. on Feb 29, 2024
Dear Latanza,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Jeffrey

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy, convenient and exactly as described. Close to everything you need.
Stayed 1 night in Feb 2024
Response from Best Western Oakbrook Inn on Feb 28, 2024
Dear Jeffrey,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

4/10 Poor

Joshua

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No hot water pressure hair all over the bathroom towels. Outlets taped to the walls and falling out no overhead lighting in the rooms poor front desk services
Stayed 1 night in Feb 2024
Response from Best Western Oakbrook Inn on Feb 27, 2024
Dear Joshua,On behalf of our entire team I would like to apologize for not exceeding your expectations. I understand you had a poor experience at our hotel during your stay and did not find the room satisfactory on the cleanliness front. After receiving your complaint, we instructed our staff immediately to have it cleaned thoroughly. We at Best Western Oakbrookinn pride ourselves on our customer service and being able to provide a premium customer experience. We are sincerely sorry to hear that this negative experience disrupted your stay.

8/10 Good

Erika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Best Western Oakbrook Inn on Feb 27, 2024
Dear Erika,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

6/10 Okay

GILBERT

Liked: Staff & service
Breakfast included is convenient.
Stayed 12 nights in Feb 2024
Response from Best Western Oakbrook Inn on Feb 25, 2024
Dear Gilbert,On behalf of our entire team I would like to apologize for not exceeding your expectations. I understand you had a poor experience at our hotel during your stay and did not find the room satisfactory on the cleanliness front. After receiving your complaint, we instructed our staff immediately to have it cleaned thoroughly. We at Best Western Oakbrookinn pride ourselves on our customer service and being able to provide a premium customer experience. We are sincerely sorry to hear that this negative experience disrupted your stay.

2/10 Terrible

marquita, chicago

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The hotel needs to be exterminated and renovated
Stayed 1 night in Feb 2024
Response from Best Western Oakbrook Inn on Feb 22, 2024
Dear Marquita, On behalf of our entire team I would like to apologize for not exceeding your expectations. I understand you had a poor experience at our hotel during your stay and did not find the room satisfactory on the cleanliness front. After receiving your complaint, we instructed our staff immediately to have it cleaned thoroughly. We at Best Western Oakbrookinn pride ourselves on our customer service and being able to provide a premium customer experience. We are sincerely sorry to hear that this negative experience disrupted your stay.

10/10 Excellent

Semaj

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Best Western Oakbrook Inn on Feb 19, 2024
Dear Semaj,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Phommachanh

Liked: Staff & service, property conditions & facilities
Clean and good breakfast.
Stayed 1 night in Feb 2024
Response from Best Western Oakbrook Inn on Feb 18, 2024
Dear Phommachanh,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Britinei

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay here over the weekend. The jacuzzi suite was the perfect touch. The staff was very pleasant and the made to order omelet stations for breakfast was amazing. I will definitely be returning
Stayed 1 night in Feb 2024
Response from Best Western Oakbrook Inn on Feb 16, 2024
Dear Britinei,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Almuez

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Feb 2024
Response from Best Western Oakbrook Inn on Feb 14, 2024
Dear Almuez,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Almuez

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Feb 2024
Response from Best Western Oakbrook Inn on Feb 14, 2024
Dear Almuez,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

4/10 Poor

Claudia

Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty room. Noisy and rude front desk staff. And the $50 deposit still hasn’t been returned to me! Stay away from this place
Stayed 1 night in Feb 2024
Response from Best Western Oakbrook Inn on Feb 12, 2024
Dear Claudia, On behalf of our entire team I would like to apologize for not exceeding your expectations. I understand you had a poor experience at our hotel during your stay and did not find the room satisfactory on the cleanliness front. After receiving your complaint, we instructed our staff immediately to have it cleaned thoroughly. We at Best Western Oakbrookinn pride ourselves on our customer service and being able to provide a premium customer experience. We are sincerely sorry to hear that this negative experience disrupted your stay.

4/10 Poor

Hailey

Stayed 3 nights in Feb 2024
Response from Best Western Oakbrook Inn on Feb 13, 2024
Dear Hailey,On behalf of our entire team I would like to apologize for not exceeding your expectations. I understand you had a poor experience at our hotel during your stay and did not find the room satisfactory on the cleanliness front. After receiving your complaint, we instructed our staff immediately to have it cleaned thoroughly. We at Best Western Oakbrookinn pride ourselves on our customer service and being able to provide a premium customer experience. We are sincerely sorry to hear that this negative experience disrupted your stay.

10/10 Excellent

Pierre Andre

Stayed 1 night in Feb 2024
Response from Best Western Oakbrook on Mar 23, 2024
Dear Pierre,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

6/10 Okay

Irfan

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Property is not clean and it needs renovation
Stayed 2 nights in Jan 2024
Response from Best Western Oakbrook Inn on Jan 30, 2024
Dear Irfan,On behalf of our entire team I would like to apologize for not exceeding your expectations. I understand you had a poor experience at our hotel during your stay and did not find the room satisfactory on the cleanliness front. After receiving your complaint, we instructed our staff immediately to have it cleaned thoroughly. We at Best Western Oakbrookinn pride ourselves on our customer service and being able to provide a premium customer experience. We are sincerely sorry to hear that this negative experience disrupted your stay.

10/10 Excellent

moe

Liked: Cleanliness, staff & service, property conditions & facilities
I was happy with this experience. Everything was clean and smelled good. There was shampoo and soap. I liked this
Stayed 1 night in Jan 2024
Response from Best Western Oakbrook Inn on Jan 29, 2024
Dear Moe,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Julie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff
Stayed 1 night in Jan 2024
Response from Best Western Oakbrook Inn on Jan 21, 2024
Dear Julie,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

david

Stayed 1 night in Jan 2024
Response from Best Western Oakbrook Inn on Jan 18, 2024
Dear David,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Rami

Liked: Staff & service
Stayed 1 night in Jan 2024
Response from Best Western Oakbrook Inn on Jan 16, 2024
Dear Rami,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

6/10 Okay

Agustin

Traveled with partner
It was ok kinda outdated but the highlight was the mouse that kept trying to get into our room from under the door scared the hell out of my girl luckily I was able to lay a towel down infront of door and discouraged him from trying to get in
Stayed 2 nights in Jan 2024
Response from Best Western Oakbrook Inn on Jan 15, 2024
Dear Agustin,Thank you for the feedback regarding your recent stay, On behalf of our entire team I would like to apologize for not exceeding your expectations. I understand you had a poor experience at our hotel during your stay and did not find the room satisfactory on the cleanliness front. After receiving your complaint, we instructed our staff immediately to have it cleaned thoroughly. We at Best Western Oakbrookinn pride ourselves on our customer service and being able to provide a premium customer experience. We are sincerely sorry to hear that this negative experience disrupted your stay.

8/10 Good

Alexia

Traveled with group, Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Dec 2023
Response from Best Western Oakbrook Inn on Jan 5, 2024
Dear Alexia,,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

2/10 Terrible

Marilyn, Florissant

Traveled with partner
Liked: Staff & service
The property was nice and clean until I made it to my room. In their bathroom I was greeted by a light skin roach, crawling up the wall. I immediately informed the front desk. He was nice and polite and refunded me. The money for my room.
Stayed 1 night in Dec 2023
Response from Best Western Oakbrook Inn on Jan 5, 2024
Dear Marilyn,Thank you for the feedback regarding your recent stay, On behalf of our entire team I would like to apologize for not exceeding your expectations. I understand you had a poor experience at our hotel during your stay and did not find the room satisfactory on the cleanliness front. After receiving your complaint, we instructed our staff immediately to have it cleaned thoroughly. We at Best Western Oakbrookinn pride ourselves on our customer service and being able to provide a premium customer experience. We are sincerely sorry to hear that this negative experience disrupted your stay.

10/10 Excellent

Donald

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to rest and enjoy. Tv réception was not good tho négligeable
Stayed 1 night in Dec 2023
Response from Best Western Oakbrook Inn on Jan 5, 2024
Dear Donald,,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

2/10 Terrible

Orlandis

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Best Western Oakbrook Inn on Jan 5, 2024
Dear Orlandis,Thank you for the feedback regarding your recent stay, On behalf of our entire team I would like to apologize for not exceeding your expectations. I understand you had a poor experience at our hotel during your stay and did not find the room satisfactory on the cleanliness front. After receiving your complaint, we instructed our staff immediately to have it cleaned thoroughly. We at Best Western Oakbrookinn pride ourselves on our customer service and being able to provide a premium customer experience. We are sincerely sorry to hear that this negative experience disrupted your stay.

10/10 Excellent

Maryellyn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great breakfast with custom made omelette
Stayed 1 night in Dec 2023
Response from Bestwestern Oakbrook Inn on Dec 29, 2023
Dear Maryellyn,Thank you for the feedback regarding your recent stay, On behalf of our entire team I would like to apologize for not exceeding your expectations. I understand you had a poor experience at our hotel during your stay and did not find the room satisfactory on the cleanliness front. After receiving your complaint, we instructed our staff immediately to have it cleaned thoroughly. We at Best Western Oakbrookinn pride ourselves on our customer service and being able to provide a premium customer experience. We are sincerely sorry to hear that this negative experience disrupted your stay.

8/10 Good

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and kind. The room was extremely clean and comfortable. Would stay here again!
Stayed 2 nights in Dec 2023
Response from Bestwestern Oakbrook Inn on Dec 27, 2023
Dear Mary,Thank you for the feedback regarding your recent stay, On behalf of our entire team I would like to apologize for not exceeding your expectations. I understand you had a poor experience at our hotel during your stay and did not find the room satisfactory on the cleanliness front. After receiving your complaint, we instructed our staff immediately to have it cleaned thoroughly. We at Best Western Oakbrookinn pride ourselves on our customer service and being able to provide a premium customer experience. We are sincerely sorry to hear that this negative experience disrupted your stay.

10/10 Excellent

Dean

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok
Nice
Stayed 1 night in Dec 2023
Response from Bestwestern Oakbrook Inn on Dec 27, 2023
Dear Dean,Thank you for the feedback regarding your recent stay, On behalf of our entire team I would like to apologize for not exceeding your expectations. I understand you had a poor experience at our hotel during your stay and did not find the room satisfactory on the cleanliness front. After receiving your complaint, we instructed our staff immediately to have it cleaned thoroughly. We at Best Western Oakbrookinn pride ourselves on our customer service and being able to provide a premium customer experience. We are sincerely sorry to hear that this negative experience disrupted your stay.

10/10 Excellent

Michael

Stayed 1 night in Dec 2023
Response from Best Western Oakbrook Inn on Jan 15, 2024
Dear Michael,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Grafton

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Bestwestern Oakbrook Inn on Dec 22, 2023
Dear Grafton,Thank you for the feedback regarding your recent stay, On behalf of our entire team I would like to apologize for not exceeding your expectations. I understand you had a poor experience at our hotel during your stay and did not find the room satisfactory on the cleanliness front. After receiving your complaint, we instructed our staff immediately to have it cleaned thoroughly. We at Best Western Oakbrookinn pride ourselves on our customer service and being able to provide a premium customer experience. We are sincerely sorry to hear that this negative experience disrupted your stay.

8/10 Good

Roxane

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The omelet bar was unique and a tasty treat.
Stayed 1 night in Dec 2023
Response from Best Western Oakbrook Inn on Dec 22, 2023
Dear Roxane,Thank you for the feedback regarding your recent stay, On behalf of our entire team I would like to apologize for not exceeding your expectations. I understand you had a poor experience at our hotel during your stay and did not find the room satisfactory on the cleanliness front. After receiving your complaint, we instructed our staff immediately to have it cleaned thoroughly. We at Best Western Oakbrookinn pride ourselves on our customer service and being able to provide a premium customer experience. We are sincerely sorry to hear that this negative experience disrupted your stay

6/10 Okay

JEFFREY, Madison

Traveled with partner
Disliked: Cleanliness
Stuck in a basement room ?
Stayed 1 night in Oct 2023
Response from Rohan Patel on Dec 12, 2023
Dear Jeffrey,Thank you for the feedback regarding your recent stay, On behalf of our entire team I would like to apologize for not exceeding your expectations. I understand you had a poor experience at our hotel during your stay and did not find the room satisfactory on the cleanliness front. After receiving your complaint, we instructed our staff immediately to have it cleaned thoroughly. We at Best Western Oakbrookinn pride ourselves on our customer service and being able to provide a premium customer experience. We are sincerely sorry to hear that this negative experience disrupted your stay.

8/10 Good

Charmaine

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I love the jacuzzi suits!
Stayed 1 night in Dec 2023
Response from Bestwestern Oakbrook Inn on Dec 22, 2023
Dear Charmaine,Thank you for the feedback regarding your recent stay, On behalf of our entire team I would like to apologize for not exceeding your expectations. I understand you had a poor experience at our hotel during your stay and did not find the room satisfactory on the cleanliness front. After receiving your complaint, we instructed our staff immediately to have it cleaned thoroughly. We at Best Western Oakbrookinn pride ourselves on our customer service and being able to provide a premium customer experience. We are sincerely sorry to hear that this negative experience disrupted your stay.

4/10 Poor

Val

Stayed 3 nights in Dec 2023
Response from Best Western Oakbrook Inn on Dec 30, 2023
Dear Val,,We are sorry for not fulfilling the upmost service during your stay with us at Bestwestern Oakbrookinn. If you have any suggestions for improvement please let us know so we can create a better experience for our future guests. Thank you and hope you have a wonderful year.

10/10 Excellent

Essance

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay the stuff was friendly and room were clean.
Stayed 1 night in Dec 2023
Response from Krishna on Dec 5, 2023
Dear Essance,Thank you for the feedback regarding your recent stay, On behalf of our entire team I would like to apologize for not exceeding your expectations. I understand you had a poor experience at our hotel during your stay and did not find the room satisfactory on the cleanliness front. After receiving your complaint, we instructed our staff immediately to have it cleaned thoroughly. We at Best Western Oakbrookinn pride ourselves on our customer service and being able to provide a premium customer experience. We are sincerely sorry to hear that this negative experience disrupted your stay.

10/10 Excellent

Jason

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This location was quick and easy access right off the highway. Quiet and clean with a great breakfast each morning. I would recommend anyone to stay here. Best!
Stayed 2 nights in Nov 2023
Response from Krishna on Dec 4, 2023
Dear JasonThank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful customer service
Stayed 1 night in Nov 2023
Response from Krishna on Nov 28, 2023
Dear Sergio,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

8/10 Good

Charles Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Krishna on Nov 28, 2023
Dear Charles,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

6/10 Okay

Judith Anne

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
We were a bit surprised, given the area (near Oak Brook, upscale properties and respectable businesses), that the hotel was poorly maintained, mostly in the level of cleanliness. There was hair in the bathtub and on my bath towel, and the floors were not clean. Thank God the bedsheets appeared to be clean. When we arrived, the window was wide open -- in 40-degree weather. Finally, the breakfast was overrated in the comments we read: little variety mediocre omelet station. (Not the cook -- she did a great job; but the omelet options were minimal.) No complaints, however, about service, location, safety or general condition of room with the exception of lack of cleanliness.
Stayed 1 night in Nov 2023
Response from Krishna on Nov 28, 2023
Dear Judith,Thank you for the feedback regarding your recent stay, On behalf of our entire team I would like to apologize for not exceeding your expectations. I understand you had a poor experience at our hotel during your stay and did not find the room satisfactory on the cleanliness front. After receiving your complaint, we instructed our staff immediately to have it cleaned thoroughly. We at Best Western Oakbrookinn pride ourselves on our customer service and being able to provide a premium customer experience. We are sincerely sorry to hear that this negative experience disrupted your stay.

10/10 Excellent

JAMES

Enjoyed spending the night here. Nice place
Stayed 1 night in Nov 2023
Response from Best Western Oakbrook Inn on Nov 16, 2023
Dear James,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Bestwestern Oakbrook Inn on Nov 12, 2023
Dear Ryan,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Peggy J

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Best Western Oakbrook Inn on Nov 10, 2023
Dear Peggy,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simple and nice.
Room, lobby, eating area all clean and neat.
Stayed 3 nights in Nov 2023
Response from Best Western Oakbrook Inn on Nov 9, 2023
Dear Guest,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.