Rooftop terrace

Reviews of Best Western River North Hotel

2.5 out of 5
Best Western River North Hotel
125 W Ohio St, Chicago, IL

Reviews

7.8

Good

Rating 10 - Excellent. 427 out of 1002 reviews" "
Rating 8 - Good. 267 out of 1002 reviews" "
Rating 6 - Okay. 153 out of 1002 reviews" "
Rating 4 - Poor. 86 out of 1002 reviews" "
Rating 2 - Terrible. 69 out of 1002 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Cyntha, South Milwaukee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from General Manager on Mar 27, 2024
Thank you Cynthia for taking the time to review your stay with us and the perfect 5/5 rating!!! We look forward to seeing you back soon. Safe Travels

8/10 Good

Steve

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location plenty of spot to eat
Stayed 1 night in Mar 2024
Response from General Manager on Mar 22, 2024
Thank you Steve for taking the time to review your stay with us. We look forward to turning the 4/5 into a 5/5 on your next stay with us. Safe Travels

10/10 Excellent

Ghada

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on Mar 11, 2024
Thank you Ghada for taking the time to review your stay with us and the perfect 5/5 rating!!! We look forward to seeing you back soon. Safe Travels

10/10 Excellent

Martina

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoy my stay each trip, Very friendly to me and my children, prompt and on time with extra 😘💋
Stayed 1 night in Mar 2024
Response from General Manager on Mar 5, 2024
Thank you Martina for taking the time to review your stay with us and the perfect 5/5 rating!!! We look forward to seeing you back soon. Safe Travels

10/10 Excellent

Javonda

Liked: Cleanliness, amenities
Love my stay
Stayed 2 nights in Feb 2024
Response from General Manager on Mar 4, 2024
Thank you Javonda for taking the time to review your stay with us and the perfect 5/5 rating!! We look forward to seeing you back soon. Safe Travels.

10/10 Excellent

Jogesh

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property
Stayed 1 night in Feb 2024
Response from General Manager on Mar 4, 2024
Thank you Jogesh for taking the time to review your stay with us and the perfect 5/5 rating!!! We look forward to seeing you back soon. Safe Travels.

2/10 Terrible

Sybil

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Shame on this hotel for leaving me on the streets to die during a tornado warning after I had made my reservation that had not specified any dollar amount that I would have to pay extra once I arrived. There was a vague mention of the possibility of additional fees once I had arrived to the hotel from the hospital. I had made it clear to the hotel after they tried to charge me an extra c-note a night that I had just got out of the hospital and did not have any extra money. Mind you I had already set up a prepayment agreement online when I made this reservation. I hope these disgusting individuals realize how awful they are but they probably will not because who knows what kind of side hustles there also doing and I will just leave it at that. I would not wish the traumatic abuse that happened to me dumping me on the streets to die on the streets of Chicago during a tornado warning on my worst enemy. I hope you guys get new management soon cuz you are doing the world of this favor anybody who comes to your hotel I just favor. How would you feel if you are on left on the streets to die after getting out of the hospital? Guess what buddies I am home safe and sound and I survived without letting you rip me off. I hope you live the rest of your lives happy, sound and away from society. I am home safe and sound.
Stayed 2 nights in Feb 2024
Response from General Manager on Mar 4, 2024
Thank you Sybil for taking the time to review your stay with us. Upon Check-In, an authorization for the full amount of your stay with taxes, plus 50 per day (to cover incidentals) will be authorized to your card of choice. (Credit or debit card) Please keep in mind that credit cards that are authorized will place a hold for that amount from your available credit line, when a hold is placed on a debit card, it reduces your actual bank account balance.The authorization amount will be deducted from your account balance upon Check-Out. The total balance will then be charged to your card of choice and any un-used remaining incidental authorization will be released.Depending on your banking institution, this release may take 5 to 7 business days per your financial institution. International travelers may experience holds up to 31 days.This is a standard practice at all hotels/resorts, the hotel is not responsible for overdraft fees associated with your card of choice.

6/10 Okay

eleni

Business traveler, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Sheets and towels were dirty. No housekeeping available
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 26, 2024
Thank you Eleni for taking the time to review your stay with us. We look forward to turning the 3/5 into a 5/5 on your next stay with us. Safe Travels.

8/10 Good

Stacy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from General Manager on Feb 26, 2024
Thank you Stacy for taking the time to review your stay with us. We look forward to turning the 4/5 into a 5/5 on your next stay with us. Safe Travels.

2/10 Terrible

Heather

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The hotel is misshapen , have to go into the freezing garage to get to the pool area. The elevator is small and only holds 1-3 people and that's without any luggage. Connected restaurant was terrible plus the wifi is pointless. Ruined my sightseeing experience.
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 20, 2024
Thank you Heather for taking the time to review your stay with us. Our Pool can be accessed via elevator 1 directly to the pool floor, as well as gaining access from elevators 2 & 3 to the 4th floor and crossing over. Our elevators as most downtown properties in Chicago, hold 4-5 people in each elevator. It is unfortunate that you were left with the unfavorable impression of the hotel as your review indicated. We strive provide a good value, comfortable, clean, and friendly accommodations.

10/10 Excellent

William

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at check in was so kind and found my reservation with no issues after a long drive. Very polite and welcoming i would recommend staying here for that relaxed feeling.
Stayed 2 nights in Dec 2023
Response from General Manager on Feb 15, 2024
Thank you William for taking the time to review your stay with us and the perfect 5/5 rating!!! We look forward to seeing you back soon. Safe Travels

10/10 Excellent

Jackson

Stayed 1 night in Feb 2024
Response from General Manager on Feb 15, 2024
Thank you Jackson for taking the time to review your stay with us and the perfect 5/5 rating!!! We look forward to seeing you back soon. Safe Travels

6/10 Okay

Cosaundra

Business traveler, Traveled with family
Liked: Staff & service
It was ok needs to be remodel
Stayed 1 night in Feb 2024
Response from General Manager on Feb 5, 2024
Thank you Cosaundra for taking the time to review your stay with us. We look forward to improving the 4/5 into a 5/5 on your next stay with us! Safe Travels

10/10 Excellent

Lufei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff are absolutely amazing
Stayed 1 night in Jan 2024
Response from General Manager on Feb 5, 2024
Thank you Lufei for taking the time to review your stay with us and the perfect 5/5 rating!!! We look forward to seeing you back soon. Safe Travels

6/10 Okay

Kiryl

Liked: Cleanliness, amenities, property conditions & facilities
Poor gym , room service never cleaned in 5 days of staying. Even if called reception
Stayed 4 nights in Jan 2024
Response from General Manager on Jan 30, 2024
Thank you Kiryl for taking the time to review your stay with us. We look forward to turning the 3/5 into a 5/5 on your next stay with us. Safe Travels

8/10 Good

Priscilla

Liked: Cleanliness, staff & service, property conditions & facilities
I think they should offer a continental breakfast and when you have to walk out of the building to go to the office and the parking area is always slippery that’s the part that needs improvement
Stayed 3 nights in Jan 2024
Response from General Manager on Jan 29, 2024
Thank you Priscilla for taking the time to review your stay with us. We are looking to re-pave our parking lot and garage this year! We look forward to turning the 4/5 into a 5/5 on your next stay with us. Safe Travels

8/10 Good

Ricardo Artur

Liked: Cleanliness, staff & service, property conditions & facilities
A
Stayed 3 nights in Jan 2024
Response from General Manager on Jan 29, 2024
Thank you Ricardo Artur for taking the time to review your stay with us. We look forward to turning the 4/5 into a 5/5 on your next stay with us. Safe Travels.

6/10 Okay

Denise

Business traveler, Traveled with family
Liked: Cleanliness
I enjoyed overall the staff and personnel, however I was dissatisfied with the level of noise on my floor I could hardly get any sleep with some of the guests arguing and yelling. I would like to request for partial compensation for my accommodations. I traveled far and in the very least should have had peace and comfort in my hotel room.
Stayed 3 nights in Jan 2024
Response from General Manager on Jan 29, 2024
Thank you Denise for taking the time to review your stay with us. We can find no record of this challenge/incident reported by you, and it certainly is not in keeping with how other guests should conduct themselves. We strongly recommend notifying us of any fellow guest challenges so that we are provided with the opportunity to address it with them. Safe Travels

4/10 Poor

xinyu

Stayed 1 night in Jan 2024
Response from General Manager on Feb 8, 2024
Thank you xinyu for taking the time to review your stay with us. We look forward to turning the 2/5 rating into a 5/5 on your next stay with us! Safe Travels

10/10 Excellent

Alison

Stayed 1 night in Jan 2024
Response from General Manager on Jan 16, 2024
Thank you Alison for taking the time to review your stay with us and the perfect 5/5 rating!!! We look forward to seeing you back soon. Safe Travels.

6/10 Okay

Olivia

Stayed 1 night in Jan 2024
Response from General Manager on Jan 16, 2024
Thank you Olivia for taking the time to review your stay with us. We look forward to turning the 3/5 into a 5/5 on your next stay with us! Safe Travels

4/10 Poor

Olivia

Stayed 2 nights in Jan 2024
Response from General Manager on Feb 3, 2024
Thank you Olivia for taking the time to review your stay with us. It is unfortunate that you were left with the unfavorable impression of the hotel as your review indicated. We strive provide a good value, comfortable, clean, and friendly accommodations. Your feedback is of great importance to us and allows us to monitor and improve our service continually

10/10 Excellent

Heather

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great value hotel. Clean rooms, large pool. Convenient locations. Can walk to area restaurants and attractions. Convenient,safe parking. Just wish parking was still free as it was last time stayed here.
Stayed 1 night in Jan 2024
Response from General Manager on Jan 5, 2024
Thank you Heather for taking the time to review your stay with us and the perfect 5/5 rating!!! We look forward to seeing you back soon. Safe Travels.

8/10 Good

Nelson

Stayed 1 night in Dec 2023
Response from General Manager on Jan 2, 2024
Thank you Nelson for taking the time to review your stay with us. We look forward to turning the 4/5 into a 5/5 on your next stay with us! Safe Travels

10/10 Excellent

Virginia, Fresno

Liked: Property conditions & facilities
Great hotel
Stayed 4 nights in Dec 2023
Response from General Manager on Dec 28, 2023
Thank you Virginia for taking the time to review your stay with us and the perfect 5/5 rating!!! We look forward to seeing you back soon. Safe Travels.

10/10 Excellent

Nicolas

Stayed 5 nights in Dec 2023
Response from General Manager on Jan 2, 2024
Thank you Nicolas for taking the time to review your stay with us and the perfect 5/5 rating!!! We look forward to seeing you back soon. Safe Travels

8/10 Good

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from General Manager on Feb 7, 2024
Thank you Robert for taking the time to review your stay with us. We look forward to turning the 4/5 rating to a 5/5 on your next visit with us! Safe Travels

6/10 Okay

Rachel

Stayed 3 nights in Dec 2023
Response from General Manager on Dec 28, 2023
Thank you Rachel for taking the time to review your stay with us. We look forward to turning the 3/5 into a 5/5 on your next stay with us. Safe Travels.

4/10 Poor

R S

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor
The pool was not available and the sheets had blood stains on them
Stayed 1 night in Dec 2023
Response from General Manager on Dec 27, 2023
We appreciate that you took the time to review our hotel. It is certainly not our intent to inconvenience our guest’s, but to instead provide good value, comfortable, clean, and friendly accommodations. Your feedback is of great importance to us and allows us to monitor and improve our service continually.

2/10 Terrible

Alain Marlon

Disliked: Cleanliness, staff & service, property conditions & facilities
Very disappointing to experience.
Stayed 9 nights in Dec 2023
Response from General Manager on Dec 26, 2023
Your feedback is of great importance to us. It is unfortunate that you were left with the unfavorable impression of the hotel as your review indicated. We strive provide a good value, comfortable, clean, and friendly accommodations. Your feedback is of great importance to us and allows us to monitor and improve our service continually. Please feel free to contact our Front Office Manager or Manager on Duty directly at the hotel.

10/10 Excellent

Ryan

Disliked: Staff & service
Stayed 1 night in Dec 2023
Response from General Manager on Dec 26, 2023
Thank you Ryan for taking the time to review your stay with us and the perfect 5/5 rating!!! We look forward to seeing you back soon. Safe Travels.

10/10 Excellent

Heyner

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from General Manager on Dec 19, 2023
Thank you Heyner for taking the time to review your stay with us and the perfect 10/10 rating!!! We look forward to seeing you back soon. Safe Travels

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from General Manager on Dec 19, 2023
Thank you Jennifer for taking the time to review your stay with us and the perfect 10/10 rating!!! We look forward to seeing you back soon. Safe Travels

8/10 Good

Mel

Liked: Cleanliness, staff & service, amenities
Response from General Manager on Feb 5, 2024
Thank you Mel for taking the time to review your stay with us. We look forward to improving the 4/5 into a 5/5 on your next stay with us! Safe Travels

10/10 Excellent

Angelina

Traveled with group
Liked: Cleanliness, staff & service, amenities
Wish the WiFi was better and signal too
Stayed 2 nights in Dec 2023
Response from General Manager on Dec 15, 2023
Thank you Angelina for taking the time to review your stay with us and the perfect 5/5 rating!!! We look forward to seeing you back soon. Safe Travels.

10/10 Excellent

Jill

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from General Manager on Dec 12, 2023
Thank you Jill for taking the time to review your stay with us and the perfect 5/5 rating!!! We look forward to seeing you back soon. Safe Travels

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great except for the parking. It cost us $35 to park for the night. I get parking is high downtown, but that seems excessive to park where I'm already paying to stay.
Stayed 1 night in Dec 2023
Response from General Manager on Dec 8, 2023
Thank you Anonymous for taking the time to review your stay with us. We look forward to turning the 8/10 into a 10/10 on your next stay with us.Our parking option is the most inexpensive when compared to all our competitors, with unlimited access to drive your vehicle in and out of the parking lot/garage. Standard Parking: 49 daily fee + tax, 1 standard car per room allowed. Our newly integrated parking system makes it easier and more convenient to pay for parking from your mobile phone. Safe Travels

8/10 Good

Todd

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from General Manager on Dec 8, 2023
Thank you Todd for taking the time to review your stay with us. We look forward to turning the 4/5 into a 5/5 on your next stay with us. Safe Travels

10/10 Excellent

Vasisht

Very comfortable and affordable. Great location in the midst of the action in North River. The hotel itself.is a little like a labyrinth with various elevators leading to different buildings. The carpets are also old. All in all, wonderful for a short stay but needs renovation.
Stayed 3 nights in Dec 2023
Response from General Manager on Dec 8, 2023
Thank you Vasisht for taking the time to review your stay with us and the perfect 5/5 rating!!! We look forward to seeing you back soon. Safe Travels

6/10 Okay

Gonzalo

Stayed 1 night in Dec 2023
Response from General Manager on Dec 26, 2023
Thank you Gonzalo for taking the time to review your stay with us. We look forward to turning the 3/5 into a 5/5 on your next stay with us. Safe Travels.

10/10 Excellent

Cindy

Stayed 1 night in Dec 2023
Response from General Manager on Dec 26, 2023
Thank you Cindy for taking the time to review your stay with us and the perfect 5/5 rating!!! We look forward to seeing you back soon. Safe Travels.

2/10 Terrible

Kay

Disliked: Cleanliness, staff & service, property conditions & facilities
Very inconvenient hotel in downtown area
Stayed 1 night in Nov 2023
Response from General Manager on Dec 6, 2023
Thank you Kay for taking the time to review your stay with us. We look forward to turning the 1/5 into a 5/5 on your next stay with us. Safe Travels.

10/10 Excellent

ALONA

Great stay
Stayed 1 night in Nov 2023
Response from General Manager on Dec 6, 2023
Thank you Alona for taking the time to review your stay with us and the perfect 5/5 rating!!! We look forward to seeing you back soon. Safe Travels

10/10 Excellent

Yuanhao

Stayed 1 night in Nov 2023
Response from General Manager on Dec 20, 2023
Thank you Yuanhao for taking the time to review your stay with us and the perfect 5/5 rating!!! We look forward to seeing you back soon. Safe Travels

6/10 Okay

Shiu Wun

Liked: Cleanliness, staff & service, amenities
Everything is fine, except the wifi. It's basically no connection during my stay. The building close to the reception has a good signal, however, the other side of the building sucks. The staff noticed the problem but didn't fix it before I left. I wasted lots of data during these dates.
Stayed 5 nights in Nov 2023
Response from General Manager on Dec 6, 2023
Thank you Shiu Wun for taking the time to review your stay with us. We look forward to turning the 3/5 into a 5/5 on your next stay with us. Safe Travels.

10/10 Excellent

Oscar

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best place to stay great staff and very clean and safe and quiet and great view of the city
Stayed 1 night in Nov 2023
Response from General Manager on Dec 4, 2023
Thank you Oscar for taking the time to review your stay with us and the perfect 5/5 rating!!! We look forward to seeing you back soon. Safe Travels

8/10 Good

Rebeca

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good location. The entrance to the rooms through the parking is a good “area of improvement” I was asked for amenities in the room while booking, I asked for a microwave. Hotel answered that “only if available” . OK but in the room there was no place for a microwave.! Why not say it?
Stayed 4 nights in Nov 2023
Response from General Manager on Dec 6, 2023
Thank you Rebeca for taking the time to review your stay with us. We look forward to turning the 4/5 into a 5/5 on your next stay with us. Safe Travels.

6/10 Okay

Nicolas

Traveled with group
Liked: Property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from General Manager on Dec 6, 2023
Thank you Nicolas for taking the time to review your stay with us. We look forward to turning the 6/10 into a 10/10 on your next stay with us. Safe Travels.

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly and knowledgeable
Stayed 4 nights in Nov 2023
Response from General Manager on Dec 4, 2023
Thank you Michelle for taking the time to review your stay with us and the perfect 5/5 rating!!! We look forward to seeing you back soon. Safe Travels

10/10 Excellent

taehyeon

Stayed 5 nights in Nov 2023
Response from General Manager on Dec 19, 2023
Thank you taechyeon for taking the time to review your stay with us and the perfect 5/5 rating!!! We look forward to seeing you back soon. Safe Travels