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Reviews of AmericInn by Wyndham Woodstock IL

2.5 out of 5
AmericInn by Wyndham Woodstock IL
990 Lake Avenue, Woodstock, IL

Reviews

8.0

Very Good

Rating 10 - Excellent. 285 out of 740 reviews" "
Rating 8 - Good. 271 out of 740 reviews" "
Rating 6 - Okay. 101 out of 740 reviews" "
Rating 4 - Poor. 40 out of 740 reviews" "
Rating 2 - Terrible. 43 out of 740 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Colin

Traveled with partner
We have stayed at least two times before. Our room was clean and quiet. On our last night we had a problem with noise next door. After calling the desk clerk five times the noise finally stopped.
Stayed 7 nights in Mar 2024

2/10 Terrible

Heather

Traveled with family and small children
Sheet were dirty, pool was closed, mirror came off the wall
Stayed 2 nights in Mar 2024

4/10 Poor

Sandra

Traveled with partner
Disliked: Staff & service
Entrance was unfriendly. No one at counter to greet us. Had to call them after 5 minutes to help us get checked in. Room was very cold when entering. Looked old and dingy. Parking lot was dark and no signage or bad signage from street entrances
Stayed 1 night in Mar 2024

6/10 Okay

Amy

Stayed 1 night in Feb 2024

6/10 Okay

Ken

Traveled with group
Door to room didnt work. I had to stand in the lobby for 20 minutes while they tried to get the door open. Finally tgey gave me a different room. I asked them as soon as there was a probkem...and they said...sorry, no other rooms available. Poor service.
Stayed 2 nights in Feb 2024
Response from Dee on Feb 19, 2024
We would like to extend our deepest apologies to the guest and assure we will do better in the future to prevent this from happening again.

2/10 Terrible

Timothy

Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from bob on Feb 3, 2024
hank you for taking the time to tell us about your experience at AmericInn by Wyndham Woodstock IL. It is always a pleasure to receive positive feedback.I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at AmericInn Hotels and Suites, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

6/10 Okay

Kailee

Stayed 2 nights in Dec 2023
Response from bob on Feb 3, 2024
hank you for taking the time to tell us about your experience at AmericInn by Wyndham Woodstock IL. It is always a pleasure to receive positive feedback.I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at AmericInn Hotels and Suites, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

6/10 Okay

Paul

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
The staff were very helpful and the check-in process was smooth. When we arrived in our room there were lots of stains on the bedsheets and the TV was not working.
Stayed 1 night in Dec 2023
Response from Dee on Feb 19, 2024
We are happy to hear you had a smooth check in process, and would like to apologize for the dissatisfaction of your room. Moving forward we will do better as far as the room quality.

6/10 Okay

Andrea, mound

Traveled with family and small children, Traveled with family
Stayed 1 night in Dec 2023

10/10 Excellent

Keri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

roger, madison

Liked: Cleanliness, staff & service, property conditions & facilities
Room was large. Beds were very comfortable. Really quiet durig our stay. Staff was really friendly.
Stayed 1 night in Dec 2023

8/10 Good

Linda, Sarasota

Traveled with family
Liked: Cleanliness, staff & service
Clean. Friendly staff.
Stayed 1 night in Nov 2023

8/10 Good

christine

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Ronald

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel. But the grandkids wanted to use the pool and the water was cold. Plus the pool didn’t open until 10am with checkout time at 11am
Stayed 1 night in Nov 2023

6/10 Okay

Jacqueline

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I normally prefer to stay at this place, but yesterday it reeked of pot smoke like all the other hotels in the area.
Stayed 1 night in Oct 2023
Response from bob on Oct 28, 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Brad

Traveled with family
Nice place to say. We were pleased with the stay.
Stayed 5 nights in Oct 2023
Response from bob on Oct 28, 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Georgine

Stayed 1 night in Oct 2023
Response from BOB on Nov 14, 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Debbie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from bob on Oct 28, 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Sue

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from bob on Oct 28, 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort
Stayed 5 nights in Oct 2023
Response from bob on Oct 28, 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Went for a long weekend, perfect placement between Illinois railroad museum and Volo auto museum. We spent a full day at each. Obtained a good night's rest before heading out on the long drive home.
Stayed 2 nights in Oct 2023
Response from bob on Oct 28, 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 Okay

Carol

Liked: Cleanliness, amenities
It was difficult to find with no Best Western sign on the road and the hotel is set back and not easily seen while driving. The hotel is just okay.
Stayed 2 nights in Sep 2023
Response from bob on Oct 28, 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

joe

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very clean and comfy
Stayed 1 night in Sep 2023
Response from bob on Oct 28, 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rented two rooms for me and my daughters family we were intown for a wedding. Good location, hotel team was helpful and courteous.
Stayed 3 nights in Sep 2023
Response from bob on Oct 28, 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

4/10 Poor

Dennis

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
It was old, It smelled like dirty gym socks, the room was not worth the money we paid for it, we asked the guy at the desk how to get somewhere and he said he wasn't from there and didn't know how to get anywhere. The room was humid, we had the thermostat on the air conditioner set at 72 to try and get the humidity out of the air and that didn't work there was no fan or light in the shower, other than the staff, it was old and run down. Would NOT recommend this place
Stayed 2 nights in Sep 2023
Response from bob on Oct 2, 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

RON

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023
Response from bob on Oct 2, 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

4/10 Poor

TIMOTHY

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Never again
The hotel was rundown, any work done on the hotel amateur. Hotel and unpleasant odor and the floors were filthy. My wife put on a brand new pair of Night socks. And she showed me the bottoms they were almost black.
Stayed 1 night in Sep 2023
Response from bob on Oct 2, 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Carl

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We made an appointment, then had to change it for another week. When we arrived, no reservation to be found, but room readily available.
Stayed 1 night in Sep 2023
Response from bob on Oct 2, 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Rich

Traveled with pets, Traveled with family
Liked: Amenities
Everything was very good.
Stayed 3 nights in Sep 2023
Response from bob on Oct 2, 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Sergio

Stayed 1 night in Sep 2023
Response from bob on Oct 28, 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Agnes

Stayed 1 night in Aug 2023
Response from bob on Oct 2, 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Laury

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fun stay
The hotel was very clean. The pool was very nice. The staff was very friendly and helpful. Bob the night clerk was a very helpful person.
Stayed 2 nights in Aug 2023
Response from bob on Oct 28, 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Mary

Liked: Amenities, property conditions & facilities
Motel was good but the location was not good. It was right next to a run down motel.
Stayed 2 nights in Aug 2023
Response from bob on Oct 2, 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Sheryl

Stayed 1 night in Aug 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean spacious room !!
Stayed 1 night in Aug 2023

8/10 Good

francis, Williston Park

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
overall a good stay
Stayed 2 nights in Aug 2023

10/10 Excellent

Diana

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Old but clean
We had no problem checking in. It was fast, friendly and quick. It is an older BW and in need of updates. The breakfast was good but not a whole lot of choices. The pancake machine wasn't working. There was enough to fill you up but very lame compared to the BW I have been to through the years.
Stayed 1 night in Aug 2023
Response from bob on Oct 2, 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Benjamin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from bon on Aug 11, 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Stephanie

Stayed 1 night in Aug 2023
Response from bob on Oct 2, 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Dana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Air-conditioning very loud, other than that very pleasant and we were pleased with everything
Stayed 2 nights in Jul 2023
Response from bob on Aug 11, 2023
Thank you for completing the survey regarding your recent stay at our property. we will check on ac unit Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Brian K

Stayed 1 night in Jul 2023

6/10 Okay

Tom

Disliked: Property conditions & facilities
Stayed 2 nights in Jul 2023
Response from bob on Aug 11, 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2023
Response from bob on Aug 11, 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Cary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from bob on Aug 11, 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 Okay

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
There's a roadhouse with loud live music behind this Inn. I won't stay there again on a weekend. The little area for taking dogs is sweet & private. I wish there had been a tub.
Stayed 2 nights in Jul 2023
Response from bob on Aug 11, 2023
Thank you for completing the survey regarding your recent stay at our property. i will be apologies for loud music from next to street. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Sheila

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2023
Response from bob on Aug 11, 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

2/10 Terrible

yaron

Stayed 1 night in Jul 2023
Response from bob on Aug 11, 2023
Thank you for completing the survey regarding your recent stay at our property. we apologies to you what you didn't like about it Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

2/10 Terrible

JOHN

Traveled with family
Disliked: Staff & service
We arrived to check in for our reservation and they told us they didn’t have our reservation and no available rooms. They looked back and said the manager cancelled our reservation in June. We did not receive any cancellation notice from either the hotel or Expedia. They did not offer to help us find a room someplace else. It was a terrible experience. We had made the reservation in May.
Stayed 1 night in Jul 2023
Response from bob on Jul 21, 2023
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

6/10 Okay

Stephanie

Traveled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Outdated and old. All the dark colors in the room and the hallways made it feel creepy and not welcoming.
Stayed 2 nights in Jul 2023

10/10 Excellent

KODI

Stayed 2 nights in Jul 2023
Response from bob on Aug 11, 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.