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Reviews of Candlewood Suites Elgin, an IHG Hotel

2.5 out of 5
Candlewood Suites Elgin, an IHG Hotel
1780 Capital St, Elgin, IL

Reviews

8.4

Very Good

Rating 10 - Excellent. 151 out of 312 reviews" "
Rating 8 - Good. 104 out of 312 reviews" "
Rating 6 - Okay. 34 out of 312 reviews" "
Rating 4 - Poor. 13 out of 312 reviews" "
Rating 2 - Terrible. 10 out of 312 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

2/10 Terrible

Mark

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jan 2024

10/10 Excellent

Leopold, Greendale

Stayed 1 night in Jan 2024

4/10 Poor

Gary

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

robert

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Maxine

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very friendly and helpful. The room was very quiet and comfortable.
Stayed 1 night in Sep 2023

10/10 Excellent

Julie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean unit and nice having a refrigerator and microwave. Cozy bed with lots of pillows. I would stay here again.
Stayed 1 night in Aug 2023

10/10 Excellent

Jerry, Kearney

Business traveler
Liked: Cleanliness, staff & service, amenities
The wifi was out. No wifi for three days.
Stayed 2 nights in Jul 2023

10/10 Excellent

JOSEPH

Traveled with family
Liked: Staff & service, property conditions & facilities
Good place to stay
Stayed 1 night in Jul 2023

6/10 Okay

Rob

Stayed 1 night in Jul 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

10/10 Excellent

Gary

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable beds and pillows!!! The room was very nice and quiet. The renovations were fantastic and I look forward to my next stay with you!
Stayed 1 night in Apr 2023

6/10 Okay

Sherrill

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Should have known the hotel was under renovation
The hotel was under construction, but I was not aware of this when I made the reservation. While it was not horrible, there were things that did not meet my expectations (eg, tub condition) that I wish I would have been able to anticipate. They should make it clear that the construction is going on before accepting reservations.
Stayed 2 nights in Dec 2022

8/10 Good

Brett

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2022

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

8/10 Good

Cecilia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the friendly service from the front desk. I was there for my wedding weekend and my photographer and make up artist were coming in on Saturday. Staff was friendly and accomodating to them. Great service! Only downfall was I left an item behind in the room after checking out. I called the next day and they did not have it anymore in their lost an found :(
Stayed 2 nights in Oct 2022

6/10 Okay

RoseAnn

Liked: Cleanliness, staff & service, amenities
The air conditioner was not working correctly and it was very humid
Stayed 2 nights in Aug 2022

4/10 Poor

Joseph

Disliked: Staff & service, property conditions & facilities
Was under remodeling bathroom was terrible no and mean no counter space at all suite with no chair or couch.
Stayed 9 nights in Jul 2022

10/10 Excellent

gary S

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean rooms,
Stayed 1 night in May 2022

4/10 Poor

Amy

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Too many other choices nearby
The hotel is “under renovation”, which has been going on for 3 years. The bed is blown out, a literal pit on one side, causing the person to be stuck in one position. Every employee we have encountered has been phenomenal. The housekeeping staff do a great job.
Stayed 1 night in May 2022

6/10 Okay

Tyler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Tore up. Staff was friendly.
Looked like the hotel was undergoing a remodel. Wasn’t stated when we booked. Room was old and outdated. Dangerous nails for my 2 year old exposed on the carpet tack strip. Baseboards tore up. Probably should have quarantined the rooms they were working on, instead of renting them out. Would have been the right thing to do. Overall high price for a substandard stay. Staff was friendly and nice.
Stayed 1 night in May 2022

2/10 Terrible

Matthew

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nasty rude staff..place is not clean at all.they offer no room service during your stay.worst hotel to stay at.just avoid the place and save yourself some stress and time.beds smell badly,floors dirty nasty.just stay away trust me.
Stayed 2 nights in Feb 2022

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night
Had a pleasant stay no issues
Stayed 1 night in Jan 2022

4/10 Poor

Patricia

Traveled with family and small children, Traveled with pets
Liked: Amenities
Disliked: Staff & service
Have stayed at this property several times in the past and never an issue until this past trip. I reserved and paid for a king studio suite, through Orbitz, we were traveling with our daughter and our grandson( 5 yo), we also had a late check in…room key did not work, ok, clerk had to manually do something to the door so that we could get in, we walk in to a king room, no sofa bed….I go advise the clerk and he blamed it on orbitz, I asked him to get me the room card for the correct room and he again blamed it on Orbitz, no apology for the error, just a little mouthy about it. I asked him to stopping placing blame and just get us into a room…he hands me the key cards and we move to a different floor, a king studio suite! The pullout sofa mattress had no support at the foot of the bed, literally hanging from the frame( I have pics), no bedding in the closet so now I have to make a phone call…not a good experience this trip.
Stayed 1 night in Jan 2022
Response from Sales Manager on Jan 4, 2022
We apologize for an inconvneience you may have faced during your stay. The room you booked was, in fact, a king studio suite and not a king with sofa suite. In the past, you booked directly with us for a king with sofa suite. To avoid confusion, we would advise to call us directly and book for your specific needs, or call immediately after booking to confirm you booked the correct room. Again, our staff still gave you a complimentary upgrade. All furniture is in the process of being swapped and should be completed very soon! We hope to see you again and Happy New Year!

4/10 Poor

Tewodros

Disliked: Property conditions & facilities
It's not clean
Stayed 1 night in Dec 2021

8/10 Good

Monica

Liked: Cleanliness, staff & service, room comfort
It’s okay
The hotel is hard to find. Once there it was fine. No breakfast available. Paid or unpaid. For a place that is a bit off the beaten track, that not great. Our bed and room was absolutely fine except for a large leather chair with ripped upholstery. Really ..,
Stayed 1 night in Dec 2021
Response from Sales Manager on Jan 3, 2022
We thank you for your feedback. We will have new furniture very soon, and there has been a large delay due to labor shortages. We appreciate you staying with us and hope to see you again!

8/10 Good

Rebecca

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service
Close proximity to area restaurants. Both the room and bathroom were clean. Clean dishes in dishwasher—actually the kitchenette was a nice surprise!
Stayed 1 night in Dec 2021

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Some of the staff weren't wearing masks. The young gorgeous Diana woman, working nights, anticipated my request to change rooms because the heater wasn't working very well in the first room I got. She was great.
Stayed 2 nights in Nov 2021

6/10 Okay

Jeanine

Traveled with family
Disliked: Property conditions & facilities, room comfort
Don’t stay here!
This hotel is terrible- the room had no couch but it was called a suite- they requested a deposit and 4 days later after check out I still have not gotten it back. If you are looking for a hotel in the Elgin Il area that is pet friendly - look elsewhere.
Stayed 3 nights in Nov 2021
Response from Candlewood Suites Elgin on Nov 30, 2021
Jeanine, you just called us minutes ago and were provided an explanation. You checked out on a Saturday. Your deposit takes 3-7 BUSINESS days to go back to your card. Monday (yesterday) would qualify as the first day. This all depends on the guest bank, since the amount is dropped immediately from our end when you check out. The room you booked was our double studio suite. We do not have any suites with a couch and 2 beds. We do have them available with king beds for future stays. Please make sure to check accordingly so you know what you are booking.

6/10 Okay

Brian R.

Traveled with partner
Disliked: Staff & service, amenities
Good location for our visit. The room was clean, but short on toilet tissue and had to get towels. No breakfast. Not being managed well.
Stayed 2 nights in Nov 2021
Response from Candlewood Suites Elgin on Nov 28, 2021
Dear Guest, all toiletries and towels are replenished free of charge at the front desk. This is standard policy for any Candlewood Suites hotel. Candlewood Suites is not a chain that offers breakfast, but does have a convenient store in the lobby for all of your needs that also has 24/7 coffee. These IHG Candlewood policies are not a reflection of management, as they are only following protocol. Have a great holiday!

4/10 Poor

Erol

Traveled with family
Disliked: Cleanliness
very dirty hotel. Mold in bathtub, dust everywhere, an empty water bottle under the bed.When you leave they ask you to give a Google review for $5 voucher. For the price you pay I expected a better hotel.
Stayed 1 night in Nov 2021

2/10 Terrible

stephen

Liked: Staff & service
Disliked: Property conditions & facilities
Alarm clock was useless. No remote for TV. Furniture was worn out. Towel covering the old leather chair.
Stayed 1 night in Oct 2021
Response from Candlewood Suites Elgin on Nov 28, 2021
We apologize for the inconvenience. Renovations are currently under process and will soon be finished. We hope to have you stay with us again!

10/10 Excellent

James L., Pelican Rapids

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2021

10/10 Excellent

Jo Ann

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They need to add a towel bar in the bathroom. There is no place to hang a wet towel. All the staff was friendly and very helpful. They provided everything we needed. We felt safe/secure and slept well each nite of our stay.
Stayed 5 nights in Oct 2021
Response from Candlewood Suites Elgin on Nov 30, 2021
Thank You for the kind words. The hotel is currently being renovated and set to complete soon. We do pride ourselves on a great guest experience, including quietness and safety.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay.
Our stay was close to the medical building we needed for our tests. The service was great and Harin made sure we knew if we needed anything like new towels, coffee or anything like that the front desk would have it. It was a very nice stay.
Stayed 3 nights in Oct 2021
Response from Candlewood Suites Elgin on Nov 28, 2021
We appreciate your kind words and will pass this along to the staff. Come stay with us again & have a greay holiday season!

10/10 Excellent

Jonathan

Traveled with pets, Traveled with family
Liked: Staff & service, property conditions & facilities
Pet friendly which we needed on this trip, close to highway, dining, etc. would stay again.
Stayed 1 night in Sep 2021

10/10 Excellent

RITA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was awesome ans very clean
Stayed 2 nights in Sep 2021

8/10 Good

Michiko Y

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
There is a kitchen with stove, dishwasher, home size refrigerator and all cook ware.
Stayed 1 night in Sep 2021

6/10 Okay

Ila

Traveled with family
Nothing to write home about
It was Ok. Front desk was very slow. Manager on duty has no idea what he was doing.
Stayed 1 night in Aug 2021

2/10 Terrible

Lisa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terribly dirty. $200.00 deposit. Kitchen stuff consists of few pots & pans. 1 spoon 1 fork. Was deep in an industrial park, next to nursing home. Was incredibly filthy durty bathroom and rooms. Noisy.
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Revenue Manager Harin Yogina who was at the front desk was amazing! Friendly warm and helpful. He made us feel like we were the only two people (my wife and I) in the whole building. Great service. He deserves a raise.
Stayed 1 night in Jul 2021

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were very accommodating and friendly. The accommodations were pleasing and comfortable. And the Hotel was easily accessible from the Tollway. We will definitely stay again, when we are in the area.
Stayed 1 night in Jul 2021

6/10 Okay

Verified traveler

Stayed 2 nights in Jun 2021

6/10 Okay

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service
When we arrived we had to wait about 30 minutes for someone to come to the front desk to check in. We were told we had an newly renovated suite but there were obvious stains on the carpet and the hot water didn’t work in the sink. There was no toilet paper holder in the bathroom and only one towel for 2 people.
Stayed 1 night in Jun 2021

2/10 Terrible

Mike

Traveled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Avoid
First room we had walked in saw carpet heavley stained, food crumbs between beds on floor. Baseboards were removed showing nail holes and bare drywall. No table or chairs to sit on or to put luggage on. Missing handle on cabinet. Bathroom had electrical box with wires hang out, no tp holder no towel bars. 2nd room carpet was in serious need of vacuuming. Also no tp holder or towelbars. Tube leaked leaving big puddle in bathroom. Also no baseboards with nail holes and bare drywall. AC unit was noisy.
Stayed 2 nights in Jun 2021

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Nice location, quiet. In process of a needed remodel!
Stayed 2 nights in Jun 2021

8/10 Good

Julius

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good enough
It was nice, pricier compared to the local hotels and also no breakfast was served. Was reasonably clean they should also focus on cleaning around the ac unit. I saw a spider in the ac unit.
Stayed 2 nights in Jun 2021

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Location was good
Stayed 5 nights in Jun 2021

8/10 Good

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and friendly help at the desk. Clean rooms. Just what we needed and affordable.
Stayed 1 night in Jun 2021

8/10 Good

Rachel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family get together
This hotel was somewhat clean, beds were comfortable, the room was pretty spacious and quiet. The staff was very friendly. Most important, it was in a good location where everything was close by.
Kitchen
Side Entrance of the hotel
bathroom
It was a nice room. There were some stains on the carpet, but what hotel doesn't have stains.
Stayed 2 nights in Jun 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean room at a reasonable price.
Stayed 1 night in May 2021