Premier 1 king bed Balcony | Balcony

Reviews of Chicago Club Inn & Suites

3 out of 5
Chicago Club Inn & Suites
630 Pasquinelli Dr, Westmont, IL

Reviews

6.0
Rating 10 - Excellent. 249 out of 1013 reviews" "
Rating 8 - Good. 164 out of 1013 reviews" "
Rating 6 - Okay. 172 out of 1013 reviews" "
Rating 4 - Poor. 172 out of 1013 reviews" "
Rating 2 - Terrible. 256 out of 1013 reviews" "

5.8/10

Cleanliness

6.8/10

Staff & service

5.8/10

Amenities

5.6/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

8/10 Good

Iesha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that they have a nice breakfast and my kids enjoyed the swimming pool
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Mar 25, 2024
Dear Guest,Thank you very much for your stay. We're delighted to hear that you and your kids enjoyed our breakfast and swimming pool during your stay. We take serving our guests very seriously and are very pleased that we met your needs so well. I hope you will tell others about our property and stay with us again the next time you’re in the area.Sincerely, Hotel Manager

10/10 Excellent

Robin

Traveled with family and small children, Business traveler, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the pillows and the amount that was available. Front desk was great.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 25, 2024
Dear Robin,Thank you for your positive feedback! We're thrilled to hear that you loved the pillows and appreciated the availability of them during your stay. Additionally, we're glad that you had a great experience with our front desk team. Guest satisfaction is, of course, a big reward for our hospitality. It was our privilege to serve you and hope you will give us more opportunities to do so. Sincerely, Hotel Manager

8/10 Good

Sarah

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Mar 25, 2024
Dear Sarah,Thank you for your kind review. We are happy to hear that you enjoyed your stay. We take serving our guests very seriously and are very pleased that we met your needs so well. I hope you will tell others about our property and stay with us again the next time you’re in the area.Sincerely, Hotel Manager

6/10 Okay

Michael

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
1. Dirty, out-and-out dirty. 2. Unsafe. Card-lock exit/entrance door near room would not lock. 3. No elevator. If you're over 55 or infirmed 2nd floor requires a walk-up.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 25, 2024
Dear Michael,We are distressed to see your comments. Your feedback is important to us. Our apologies for the inconvenience. The entire points you have observed will be investigated and necessary actions will be taken, You can be sure about a safe stay with us. Please visit us again.Sincerely, Hotel Manager

6/10 Okay

James

Traveled with group, Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
One room had a cracked window hidden behind the curtains, there were stains on the wall, and there was food scattered on the stairs leading up to our rooms, not to mention the strong smell of smoke in the hallways in spite of the hotel being “non-smoking”.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 18, 2024
Dear James,We sincerely apologize for the subpar conditions you encountered during your stay. Your experience is not reflective of our standards, and we deeply regret any inconvenience or discomfort caused. Rest assured, we take your feedback seriously and will address these issues promptly with our housekeeping and maintenance teams to ensure that such lapses do not recur. Additionally, we will reinforce our non-smoking policy to ensure compliance throughout the hotel. Hope you will visit again. Sincerely, Hotel Manager

10/10 Excellent

kunuji adeyemi

Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 15, 2024
"Dear Guest, Thanks for the stay and great feedback by giving us a 5-Star rating.It is really encouraging.We feel proud when we get such ratings and motivate us to serve better.Look forward to welcoming you again.Sincerely, Hotel Manager"

8/10 Good

Rosa

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Mar 13, 2024
Dear Rosa,Thanks for the stay at our hotel and the feedback with 4 ratings. Hope you had a satisfactory stay. You can expect a still better experience next time. Visit us again soon. Sincerely, Hotel Manager

6/10 Okay

Michael

Stayed 6 nights in Feb 2024
Response from Hotel Manager on Mar 6, 2024
Dear Michael,Thanks so much for your very kind feedback. I sincerely appreciate your 3 rating, and I am pleased you had a nice experience with us. Hope you will stay with us again soon. We will be here for you whenever you need us again. Sincerely, Hotel Manager

2/10 Terrible

William

Traveled with family and small children
Disliked: Cleanliness, property conditions & facilities
There is were ants everywhere asked for new room said let me find out got nothing
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Mar 4, 2024
Dear William,We sincerely apologize for the inconvenience and discomfort you experienced due to the presence of ants during your stay with us. It's unacceptable that we didn't address your concerns promptly and efficiently. Please know that your feedback is crucial, and we take incidents like this very seriously. We will investigate the matter further and take appropriate measures to ensure that such issues do not recur in the future. We hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

2/10 Terrible

Faith

Traveled with family and small children, Traveled with group, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very dirty, rooms are hardly cleaned, completely outrageous pricing for what it is. Pictures looks great but very different in person. Holes in doors. Bathroom doors don’t close all the way shut. Staff was very rude. Floors still had scrap on them and lobby floors were visibly dirty and sticky. I would have left if I wasn’t going to lose my deposit.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 4, 2024
Dear Guest,We sincerely apologize for the unacceptable conditions you experienced during your stay at our hotel. Your feedback shows that there was a complete breakdown with the stay which is worrisome. This is not at all a regular feature of our hotel and something has gone wrong. We regret the inconvenience but will investigate and based on that will take all possible steps to prevent such an experience for any guest. We hope you will consider giving us another opportunity to provide you with a much-improved stay.Sincerely, Hotel Manager

4/10 Poor

Roshenna

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
I only went to take my daughter to the pool but the carpet was nasty and smelled like cat pee in the 1st room. The 2nd room was better but the let out bed was nasty n had stains and the floors were sticky
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 4, 2024
Dear Roshenna,We sincerely apologize for the unpleasant experience you encountered during your visit to our hotel. It is disheartening to hear about the issues with the carpet, unpleasant smells, and the condition of the second room. Please know that this does not reflect the high standards we aim to uphold for our guests. We take your feedback seriously, and we will be addressing these cleanliness and maintenance concerns immediately to ensure that they do not persist. We hope to have the opportunity to regain your trust in the future. Sincerely, Hotel Manager

10/10 Excellent

kunuji adeyemi

Stayed 1 night in Feb 2024
Response from Hotel Manager on Mar 21, 2024
Dear Guest,Thank you for taking the time to write a wonderful review. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We look forward to serving you again and giving you another five-star experience. Sincerely, Hotel Manager

4/10 Poor

Miranda

Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 27, 2024
Dear Miranda,Thanks for your feedback and 2 rating. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. You can expect a still better experience next time. Please visit us again.Sincerely, Hotel Manager

10/10 Excellent

kunuji adeyemi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 26, 2024
Dear Guest,Thanks for the stay and great feedback by giving us a 5 rating. It is really encouraging. We feel proud when we get such ratings and motivates us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

10/10 Excellent

Anthony

Traveled with partner
Nice quiet and out the way it’s like in the perfect hideaway spot
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 26, 2024
Dear Anthony,Thank you for your kind words. We're thrilled to hear that you found our location to be a nice, quiet hideaway spot! Providing a peaceful and secluded environment for our guests is something we strive for, and we're delighted that you enjoyed your stay with us. We look forward to welcoming you back for another relaxing visit in the future. Sincerely, Hotel Manager

2/10 Terrible

Deja

Disliked: Property conditions & facilities
It gave motel vibes and cheap. It had a whole in the wall I didn’t even stay there
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 24, 2024
Dear Deja,We apologize for the experience you had. It's disheartening to hear that the hotel gave off a motel-like atmosphere, and we are truly sorry for any inconvenience caused by the hole in the wall. Your feedback is valuable, and we will address these issues to improve the overall quality of our accommodations. We hope to have the opportunity to make it right in the future.Sincerely, Hotel Manager

6/10 Okay

Allison

Stayed 1 night in Feb 2024
Response from Hotel Manager on Mar 21, 2024
Dear Allison,Thanks so much for your very kind feedback. I sincerely appreciate your 3 rating, and I am pleased you had a nice experience with us. Hope you will stay with us again soon. We will be here for you whenever you need us again.Sincerely, Hotel Manager

4/10 Poor

Caleena

Traveled with family and small children, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Seem to be under construction the cleanliness was not good at all I changed rooms and went to a dirtier room , the pool area had no towels we had to get them from the front desk and it wasn’t as heated as they made it out to be
Stayed 2 nights in Feb 2024
Response from Hotel Manager on Feb 22, 2024
Dear Caleena,We apologize for the inconvenience you experienced during your stay. We're sorry to hear about the cleanliness issues and the challenges with room changes. Your concerns regarding the pool area and temperature are duly noted, and we will address these issues to ensure a more comfortable experience for our guests. We hope to have the opportunity to make it right during your future visits. Sincerely, Hotel Manager

10/10 Excellent

Donavyn

Stayed 1 night in Feb 2024
Response from Hotel Manager on Mar 21, 2024
Dear Donavyn,Thanks for your stay at our hotel and the valuable review. Our goal is total guest satisfaction, and we're glad that we could match your expectations. Every day, we get the honor of serving many guests and their families who report satisfaction with their stay with us. Hope that you will give us repeated opportunities to serve you. Sincerely, Hotel Manager

8/10 Good

Ricardo

Liked: Staff & service
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 22, 2024
Dear Ricardo,Thanks for the stay at our hotel and the feedback with 4 ratings. Hope you had a satisfactory stay. You can expect a still better experience next time. Visit us again soon.Sincerely, Hotel Manager

2/10 Terrible

Chikira

I would not recommend this hotel to anyone. It’s not safe, we stayed here with our traveling football team and not one of the windows in the room lock. There was ppl who said they weren’t staying there they just come swim when they want, the doors to the hotel stay unlocked all hrs of the night so anyone can come and go at anytime through any exit. Also there was a big fight the first night at 5 am ppl running screaming banging trying to break in a room and rhe 2nd night there was a big party on our floor with ppl blasting music until 6 am. I would avoid the headache.
Stayed 2 nights in Feb 2024
Response from Hotel Manager on Feb 21, 2024
Dear Chikira,We are sorry to hear about the negative experience during your stay. Your safety and well-being are of the utmost importance, and it's concerning to hear about the issues you face with unsecured windows, unauthorized individuals, and disruptive incidents. We take this feedback seriously, and we will investigate and address these security and noise concerns promptly. Please accept our sincere apologies for the inconvenience and stress caused. We understand your concerns, and we'll work diligently to improve the safety and security of our guests.Sincerely, Hotel Manager

4/10 Poor

Candice

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Was very noisy and felt unsafe
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 21, 2024
Dear Candice,We're deeply sorry to hear about your experience and apologize for the noise disturbance and the feeling of being unsafe during your stay. Your comfort and security are our utmost priorities, and we take your feedback seriously. We will investigate the situation promptly to address any issues and improve the overall guest experience. We hope to have the opportunity to restore your confidence in us on any future visits.Sincerely, Hotel Manager

10/10 Excellent

Saul

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 19, 2024
Dear Saul,Thank you for the review. It is really great to find out that you had a good time during your stay here. Customer satisfaction is what we aim for and it is satisfying to know you were pleased with us. We look forward to seeing you again soon.Sincerely, Hotel Manager

10/10 Excellent

Venitta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Descent stay
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 16, 2024
Dear Venitta,Thank you for sharing your experience with us. We're glad to hear that your stay was decent. Your feedback is valuable in helping us enhance our services and ensure a more enjoyable experience for our guests. We hope to have the opportunity to welcome you back for an even better stay in the future.Sincerely, Hotel Manager

8/10 Good

Alexis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 13, 2024
Dear Alexis,Thank you for posting the review. We are happy to know that your experience was good in the hotel and your good rating about our hotel. We take serving our guests very seriously and are very pleased that we met your needs so well. We look forward to welcoming you again.Sincerely, Hotel Manager

6/10 Okay

Jillian

Disliked: Property conditions & facilities
.
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 12, 2024
Dear Jillian,Thank you for your feedback. Our goal is to provide a consistently superior guest experience, and your comments are very important to us. We rely on guests like you to tell us when we’re doing well and when we are so we can get better. If we let you down, we apologize. We will make sure we do better than ever for future guests. Please visit us again.Sincerely, Hotel Manager

8/10 Good

Destinee

Liked: Staff & service, property conditions & facilities
Response from Hotel Manager on Feb 13, 2024
Dear Guest,Thanks for the stay at our hotel and the feedback with 4 ratings. Hope you had a satisfactory stay. You can expect a still better experience next time. Visit us again soon. Sincerely, Hotel Manager

2/10 Terrible

Miranda

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was beyond nasty. Front desk guy was rude and they really don't care what happens on the property. No security, very sketchy parking lot and the whole hotel smelled like stale smoke and body odor.
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 31, 2024
Dear Miranda,We're truly sorry to hear about your disappointing experience at our hotel. Providing a clean and welcoming environment is a top priority for us, and we apologize for falling short of your expectations. Your feedback regarding the room condition, front desk service, and overall atmosphere is concerning, and we take it seriously. We will investigate the issues raised and take immediate steps to address and rectify them. We hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

2/10 Terrible

wayne

Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 29, 2024
Dear Guest,Thanks for the stay but sad to see the single rating. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert. Sincerely, Hotel Manager

2/10 Terrible

tamatha

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The rooms were dark and gloomy nothing like what was shown on the Internet. We ended up canceling and getting a refund within seven days.
Stayed 2 nights in Jan 2024
Response from Hotel Manager on Jan 17, 2024
Dear Tamatha,We apologize for the discrepancy between the room presentation on the internet and the experience during your stay. Your feedback is valuable, and we regret any inconvenience caused. We appreciate your understanding, and we'll review the information provided online to ensure a more accurate representation in the future. We hope to welcome you again soon.Sincerely, Hotel Manager

4/10 Poor

Shauntea

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
We got a room with a Jacuzzi looked very dusty and old!! the first room we stayed in the TV ane refrigerator didn’t work so they put us in the room next to us the next day! So we had to go a whole day without refrigerator and TV!! Very unsatisfied, and we checked out a day early
Stayed 3 nights in Dec 2023
Response from Hotel Manager on Jan 14, 2024
Dear Guest,Thank you for sharing your concerns. We apologize for the inconveniences you faced with the Jacuzzi, TV, and refrigerator. Your feedback is crucial, and we will address these issues to enhance our services. We appreciate your understanding and regret any dissatisfaction during your stay.Sincerely, Hotel Manager

10/10 Excellent

Sylvester

Stayed 1 night in Dec 2023
Response from Hotel Manager. on Jan 9, 2024
Dear Sylvester,Thank you for your stay. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. We look forward to welcoming you again. Sincerely, Hotel Manager

2/10 Terrible

Cynthia

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Hotel Manager on Dec 28, 2023
Dear Cynthia,Thanks for the stay but sad to see the single rating. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert. Sincerely, Hotel Manager

10/10 Excellent

Taelur

Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 25, 2023
Dear Taelur,Thank you so much for your 5 out of 5 ratings! It's wonderful to know that you had a great experience during your stay. We strive to provide excellent service and amenities, and your satisfaction is our top priority. We look forward to welcoming you back for another stay.Sincerely, Hotel Manager

4/10 Poor

Luis

Traveled with family
The hotel room was dirty. Towel holder on wall was falling off.
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 23, 2023
Dear Luis,Thank you for the feedback. We apologize for the cleanliness issues you encountered during your stay. Your feedback is invaluable, and we take it seriously. We'll address this matter with our housekeeping team to ensure that we uphold the highest standards of cleanliness in all areas of our property. I hope you will visit again soon.Sincerely, Hotel Manager

10/10 Excellent

W

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel exceeded my expectations and the desk staff are excellent.
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 19, 2023
Dear Guest,Thank you for your positive feedback! We're thrilled to hear that our hotel exceeded your expectations and that you found the desk staff to be excellent. It's always rewarding to know that our guests have had a great experience. We look forward to welcoming you back for another excellent stay in the future!Sincerely, Hotel Manager

6/10 Okay

Chinita

Liked: Cleanliness, staff & service
Stayed 3 nights in Dec 2023
Response from Hotel Manager on Dec 20, 2023
Dear Chinita,Thank you for your stay and the Six ratings. From an improvement point of view, we look for specific & particular experience sharing. You will have a better experience next time. Our staff is always working to improve the hotel and we hope you'll stay with us again soon!Sincerely, Hotel Manager

8/10 Good

Jesenia

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Leisure Time Away
We really enjoyed our stay and were satisfied with our overall experience! This Inn is very nice and comfortable, great for the price as well. Will visit again.
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 19, 2023
Dear Jesenia,Thank you for your positive feedback! We're delighted to hear that you enjoyed your stay and found the hotel to be nice, comfortable, and of great value. We appreciate your kind words and look forward to welcoming you back for another enjoyable visit.Sincerely, Hotel Manager

4/10 Poor

Rachel

Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 19, 2023
Dear Rachel,Thank you for your feedback and for taking the time to rate your experience. We would love to know how we can improve to make your next stay more enjoyable. Please feel free to share any specific suggestions or concerns with us. We hope to have the opportunity to serve you better in the future.Sincerely, Hotel Manager

8/10 Good

Steve

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was nice we had a second floor room with a balcony (we were aware that there was no elevator) and the room was clean (housekeeping could have done a little better, but there were no major issues with cleanliness). The price was right $82.00 for the Sunday night stay.
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 12, 2023
Dear Steve,Thank you for your feedback. We're glad to hear that you enjoyed your stay and found the property nice, with a clean room at a reasonable price. We appreciate your understanding regarding the absence of an elevator and the minor housekeeping details. Your feedback is valuable, and we'll use it to enhance our services. We hope to welcome you back for another pleasant stay in the future!Sincerely, Hotel Manager

4/10 Poor

Gary

A definite NO
Very outdated, furniture and walls all chipped and marked up. A bit scary staying rhere
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 12, 2023
Dear Gary,We apologize for any discomfort you experienced during your stay. Your feedback about the outdated appearance and condition of the furniture and walls is important, and we take it seriously. We're committed to addressing these concerns promptly to improve the overall guest experience. Thank you for bringing this to our attention, and we hope to have the opportunity to provide a better stay in the future.Sincerely, Hotel Manager

10/10 Excellent

tiny

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 11, 2023
Dear Guest,Thank you for your stay. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. We look forward to welcoming you again.Sincerely, Hotel Manager

10/10 Excellent

Claudia

Stayed 1 night in Nov 2023
Response from Hotel Manager on Dec 12, 2023
Dear Claudia,Thank you so much for the perfect 10/10 rating! We're thrilled to receive such positive feedback. It's a great honour to know that we met and even exceeded your expectations during your stay. We look forward to welcoming you back again soon.Sincerely, Hotel Manager

10/10 Excellent

Alain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location near places to eat. Room is comfortable with enough pillows to keep one satisfied. Shower pressure is good. Area quiet enough to get a good nights sleep.
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 11, 2023
Dear Alain,Thank you so much for taking the time to tell us about your wonderful experience with us. We are so encouraged to do good always for our guests. My team is really appreciative of your generous compliments about our work and service. We are glad you enjoy staying with us and we hope to see you again.Sincerely, Hotel Manager

10/10 Excellent

Terri

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was quiet and the staff was nice.
Response from Hotel Manager on Jan 23, 2024
Dear Terri,Thank you for your positive feedback. We're pleased to hear that you found the environment quiet and that our staff provided a positive experience for you. Your comfort is our priority, and we appreciate your acknowledgment of our team's efforts. We look forward to the opportunity to welcome you back for another enjoyable stay. Sincerely, Hotel Manager

8/10 Good

Terri

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great the breakfast option could have been better. The place was clean and the staff were very friendly and helpful.
Response from Hotel Manager on Feb 8, 2024
Dear Terri,We appreciate your positive overall feedback and are pleased to hear that you found our place clean, and the staff friendly and helpful. We also appreciate your constructive feedback about the breakfast options. We will certainly take this into consideration as we continually strive to enhance our offerings and ensure a more satisfying experience for our guests. Hope you will visit again.Sincerely, Hotel Manager

8/10 Good

Donavyn

Disliked: Staff & service
It was ok I just didn’t like the vibe
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 6, 2023
Dear Donavyn,Thank you for your recent stay at our hotel. Your comments are very important in helping us improve our services and facilities. We look forward to welcoming you back soon.Sincerely, Hotel Manager

8/10 Good

ashley

Stayed 1 night in Nov 2023
Response from Hotel Manager on Dec 22, 2023
Dear Ashley,Thanks for the stay at our hotel and the feedback with 4 ratings. Hope you had a satisfactory stay. You can expect a still better experience next time. Visit us again soon. Sincerely, Hotel Manager

6/10 Okay

Fatima

Traveled with family
Liked: Cleanliness, amenities
Our guests were there for a family event and they won't give us the community room free of charge even though we had about 40 rooms
Stayed 3 nights in Nov 2023
Response from Hotel Manager on Dec 6, 2023
Dear Guest,We are sorry to hear about the inconvenience you experienced with accessing the community room. Hope you will visit again. Sincerely, Hotel Manager

10/10 Excellent

Evangeline

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 30, 2023
Dear Guest,Thank you for your kind words. We're delighted to hear that you enjoyed your stay at our hotel. We are privileged to serve clients like you. Compliments from guests like you motivate us further. Please do visit us again for a superior experience. Sincerely, Hotel Manager