Housekeeping needing some checking up on
Posted Sep 6, 2016 on Hotels
He hotel staff was very courteous, the front desk staff was great, polite and very helpful!
The housekeepers did not clean our room at all! They made the bed and brought fresh towels but our bathroom was not cleaned, there was still hair in tub and on bathroom floor!
They didn't even take out the dirty glasses or an empty beer can from the night before!
Comment from Hotel Management
Sep 8, 2016 by General Manager, Hotel Management
Thank you for sharing your experience with us and appreciate your feedback regarding the housekeeping service you received. We will definitely use the information you provided as a training opportunity for our team to improve the guest experience moving forward. We hope to have another opportunity to better serve you the next time your travel plans bring you to the Windy City.