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Reviews of Chicago Marriott Northwest

3.5 out of 5
Chicago Marriott Northwest
4800 Hoffman Blvd, Hoffman Estates, IL

Reviews

8.4

Very Good

Rating 10 - Excellent. 404 out of 761 reviews" "
Rating 8 - Good. 197 out of 761 reviews" "
Rating 6 - Okay. 87 out of 761 reviews" "
Rating 4 - Poor. 41 out of 761 reviews" "
Rating 2 - Terrible. 32 out of 761 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Shripathi

Traveled with family
Liked: Property conditions & facilities
Registration desk personnel needed to exhibit professional behavior. At the restaurant we went looking for help.
Stayed 1 night in Mar 2024

10/10 Excellent

michael

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Manager on Mar 27, 2024
Hello michael,Thank you for choosing to stay with us! We are delighted to hear that you had a wonderful experience at our hotel. We look forward to welcoming you back again soon for another fantastic stay!

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on Mar 27, 2024
Hello Roger,We are thrilled to hear that you enjoyed your recent stay with us! We look forward to welcoming you back in the future for another 5-star experience.

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful place to stay with the family.
Stayed 1 night in Mar 2024
Response from Manager on Mar 15, 2024
Hello Judith,We are delighted to hear that you enjoyed your stay with your family. It's wonderful to know that you found our hotel to be a beautiful place for your vacation. If you have any further feedback or would like to share more details about your experience, please don't hesitate to contact us.

6/10 Okay

Michael

Liked: Staff & service
Disliked: Property conditions & facilities
Dated and old.
Stayed 2 nights in Feb 2024
Response from Manager on Mar 9, 2024
Hello Michael,We value your feedback and apologize for any inconvenience caused during your stay. Our team continually works to enhance the guest experience. Your comments have been shared with the management for further consideration.

10/10 Excellent

Maher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with wonderful staff
Stayed 1 night in Mar 2024
Response from Manager on Mar 5, 2024
Hello Maher,We are delighted to hear that you found our staff wonderful during your stay. Your kind words mean a lot to us. Thank you for choosing to stay with us, and we hope to welcome you back in the future.

2/10 Terrible

LuAnn

Stayed 1 night in Feb 2024
Response from Manager on Mar 22, 2024
Hello LuAnn, We're sorry to hear that your experience didn't meet expectations. Please feel free to reach out to us with more details so we can address any concerns you may have. We hope to have the opportunity to welcome you back and provide a better stay next time.

10/10 Excellent

Maher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
And professional staff and feedback with rooms and property
Stayed 2 nights in Feb 2024
Response from Manager on Feb 27, 2024
Hello Maher,We appreciate your positive feedback about our professional staff and property. Your comments are valuable to us as we strive to provide exceptional service to all our guests. Should you have any further comments or suggestions, please do not hesitate to reach out to our management team. Thank you for choosing to stay with us.

10/10 Excellent

Maher

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Very fast and friendly and nice location
Stayed 1 night in Feb 2024
Response from Manager on Feb 24, 2024
Hello Maher,We're thrilled to hear that you appreciated our efficient service and convenient location. Should you have any future concerns or need assistance, please don't hesitate to reach out to our management team for further support.

10/10 Excellent

Maher

Liked: Cleanliness, staff & service, property conditions & facilities
Fast and professional staff
Stayed 1 night in Feb 2024
Response from Manager on Feb 22, 2024
Hello Maher,We appreciate your kind words regarding our staff. Guest satisfaction is our priority, and we're delighted to hear that you had a positive experience with our team. Should you need assistance or have any feedback in the future, feel free to reach out to our management team.

10/10 Excellent

Maher

Liked: Cleanliness, staff & service, property conditions & facilities
Fast friendly desk lady
Stayed 1 night in Feb 2024
Response from Manager on Feb 3, 2024
Hello Maher,Thank you for your kind feedback regarding our fast and friendly front desk staff. We strive to provide exceptional service to all our guests and we're delighted to hear that our team met your expectations. We hope to welcome you back in the future for another positive experience.

8/10 Good

Tim

Stayed 1 night in Jan 2024
Response from Manager on Mar 20, 2024
Hello Tim,Thank you for choosing to stay with us! We hope you had a wonderful time at our hotel and look forward to welcoming you back soon.

10/10 Excellent

Jonathan

Response from Manager on Jan 27, 2024
Hello Jonathan,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a wonderful experience with us. We strive to provide excellent service and a comfortable stay for all our guests. If you have any further feedback or if there is anything else we can assist you with, please don't hesitate to reach out to us. We look forward to welcoming you back in the future.

10/10 Excellent

Brenda

Stayed 1 night in Jan 2024
Response from Manager on Jan 27, 2024
Hello Brenda,Thank you for choosing our hotel for your recent stay! We are delighted to see that you had a fantastic experience with us. If there is anything else we can do to make your future visits even more memorable, please feel free to reach out to us. We look forward to welcoming you back soon!

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near the NOW Arena
Stayed 1 night in Dec 2023
Response from Manager on Jan 27, 2024
Hello Michael,Thank you for choosing our hotel for your stay near the NOW Arena. We appreciate your feedback and apologize for any inconvenience you experienced during your stay. We value guest input and will use your comments to improve our services. We hope to have the opportunity to welcome you back in the future and provide you with a better experience.

10/10 Excellent

Maher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Manager on Feb 6, 2024
Hello Maher,Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

10/10 Excellent

Christian

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ClP
Overall it was pleasant & good … Regretfully, we never had housekeeping come in to change room & clean after being requested.
Stayed 2 nights in Dec 2023

6/10 Okay

Tonye

Traveled with family
Liked: Staff & service
Liked the location. The house keepers and their supervisor were very nice and responsive to meeting our needs. However, the rooms need good cleaning job. The house keepers need new vacuum cleaners to do a better job of cleaning the rooms. The vacuum cleaners they have are quite old and not effective at all. Also no microwaves in the rooms.
Stayed 4 nights in Nov 2023

10/10 Excellent

Maher

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly professional staff and easy check in
Stayed 1 night in Nov 2023

6/10 Okay

Katelynn

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
This is a Marriott??
This hotel is extremely run down & outdated for a Marriott. I guess the price reflects that. Needs MAJOR updates in the room & pool area.
Stayed 1 night in Nov 2023

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Nov 2023

10/10 Excellent

Isabel

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place I enjoyed it and it has a nice bar and nice breakfast buffet
Stayed 1 night in Oct 2023

8/10 Good

Charles

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good, but....
clean property with friendly staff. loved the shower arrangement with the shower wand. very helpful. however bed and pillows were much too soft. difficult to sleep. AC/heater kept startingon and off all night. other than that, nice place and quiet.
Stayed 2 nights in Oct 2023

10/10 Excellent

Len

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Francisco Ramon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Though very nice hotel, our room was not cleaned and had to ask every night for fresh towel.
Stayed 4 nights in Sep 2023

10/10 Excellent

Samuel

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, if a little dated, but the rooms were nice and clean. Had a couple of small issues (TV remote wouldn't work, got locked out of room) but staff was helpful and attentive.
Stayed 2 nights in Oct 2023

8/10 Good

Linda

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Close to a shopping center great stay!
Stayed 3 nights in Oct 2023

10/10 Excellent

alex

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Glenn

Stayed 1 night in Oct 2023

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Sandra

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed here for a wedding at The BRIX on the Fox. Hotel staff was very friendly and helpful. They offered a shuttle for us in the bridal party to and from the wedding which was a huge plus. Bathroom was a bit dirty and the coffee stand by the entrance was out of oatmilk, and did not offer teas, lemonades and blended beverages which is surprising for a Saturday morning. They should also have two people staffed there on weekends. I would still come back to this hotel!
Stayed 1 night in Oct 2023

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and courteous.
Stayed 1 night in Oct 2023

2/10 Terrible

Kristin, Madison

Disliked: Cleanliness, staff & service, property conditions & facilities
I stayed at this property for 3 nights and received no housekeeping services. When I attempted to rectify the situation I was told no manner was available consistently. I had to take out my own trash and dirty towels everyday. When I was only able to reach the manager by email I was offered an “unconditional apology”. I would not stay here again.
Stayed 3 nights in Oct 2023

10/10 Excellent

Tonya

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

4/10 Poor

John

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 3 nights in Sep 2023

10/10 Excellent

Ronda

Liked: Cleanliness
Stayed 2 nights in Sep 2023

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
The lobby was very clean but the carpeting in the room had “ questionable” spots all over it. I’ve stayed in cheaper hotels that looked cleaner. A good breakfast was served.
Stayed 1 night in Sep 2023

2/10 Terrible

Sheila

Traveled with family
Disliked: Cleanliness, staff & service, amenities
When we checked in, they couldn’t find our reservation. Spent 20 minutes trying to contact Expedia who sent a different confirmation number. Marriott then checked “another system” and found our reservation. We had reserved two double beds but nothing was available. We had to settle for a king bed for 3 people. When we entered the room, there were hairs on the bathroom floor and the telephone in the room was disgusting.
Stayed 2 nights in Aug 2023

8/10 Good

Selma

Stayed 1 night in Aug 2023

10/10 Excellent

vasudeo, Savannah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023

4/10 Poor

Hatsady

Stayed 2 nights in Aug 2023

4/10 Poor

Paul

Business traveler, Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
The hotelis RUN DOWN Furniture is slimy Carpet is slimy Needs a complete update Will not stay there again
Stayed 3 nights in Aug 2023

8/10 Good

Allison

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great price for the stay. Lucky to get a room at the last minute too.
Stayed 2 nights in Aug 2023

10/10 Excellent

Doug

Stayed 1 night in Aug 2023

10/10 Excellent

Helthon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

2/10 Terrible

Simon

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are so outdated I had to ask the front desk to switch my room to another room as the mattress was so worn out, I sat on the bed and I sank in
Stayed 1 night in Aug 2023

10/10 Excellent

Ruben

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall excellent in all aspects from check-in to our departure. Staff was very friendly and professional. Kudos to your management and how they train hotel staff.
Stayed 2 nights in Aug 2023

6/10 Okay

Matthew

Stayed 1 night in Aug 2023

10/10 Excellent

Rene

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023