Ratings based on 717 Verified Reviews

4.5 out of 5
90% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from orlando, FL

Nice from far but far from nice.

Posted Apr 24, 2017
The room looked nice and neat. Then I noticed brown crusty material around the base of the night table lamp, then I picked up the phone, it was dirty, there was an thick layer of mineral deposits on the end of the mini kitchen faucet, dirt build up on the corners of the microwave door, yellow stains outside of toilet bowl, the bottom of the shower door was dirty and around the bathroom sink faucets had dried green deposit. Very disappointing for a Marriott.
Comment from Hotel Management
Apr 27, 2017 by HotelMgmt, Hotel Management
We value your feedback. The details, as you've conveyed them, are embarrassing and completely unacceptable as they vary drastically from the experience we have consistently provided in the past. Your comments will be shared. We hope to have the opportunity to impress you in the future. Thank you.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 27, 2017
Nice hotel, too far from Chicago downtown though. Very good money/quality ratio.
Comment from Hotel Management
Mar 28, 2017 by HotelMgmt, Hotel Management
Thank you so much for your kind comments and five-star rating. We are pleased that the comfort of our hotel made your stay with us pleasurable. It would be wonderful to welcome you back to Chicago Marriott Suites Deerfield should your travels bring you back to the area.
4 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Comfortable Get Away

Posted Mar 13, 2017
Check in and out was easy. My only issue is that not once did I see housekeeping, when I needed to request an additional face towel.
Comment from Hotel Management
Mar 13, 2017 by HotelMgmt, Hotel Management
Thank you for choosing to stay at Chicago Marriott Suites Deerfield, Nichelle. We are thrilled that you experienced a satisfying stay from check-in to check-out. Your experience with our housekeeping department has been shared with our team. We look forward to greeting you again in the future.
2 out of 5
by A verified traveler

Posted Feb 21, 2017
Would have had to pay for Internet use, and wasn't told by staff that breakfast wasn't complimentary, so I had to pay $10 for some eggs and orange juice. Won't use that hotel ever again, nor will I suggest it to anyone.
Comment from Hotel Management
Feb 23, 2017 by HotelMgmt, Hotel Management
We appreciate your feedback, as it lets us know how we can better meet your needs. We apologize for any inconveniences you may have faced. For future visits, we do offer hotel packages which include breakfast. We hope you'll consider giving us the opportunity to earn back your business.
4 out of 5
Recommended
for Everyone
by A verified traveler

Thin walls but pleasant and comfy

Posted Feb 14, 2017
Wonderful hotel and nicer amenities like a bar and room service, but the thin walls make it uncomfortable despite the luxurious room amenities.
Comment from Hotel Management
Feb 14, 2017 by HotelMgmt, Hotel Management
Thank you for reviewing Chicago Marriott Suites Deerfield. While we love that you were impressed with many aspects of your stay, we apologize if you did not have the restful experience you needed. We are grateful for your feedback, as it gives us the opportunity to better serve you in the future.
5 out of 5
Recommended
for Couples
by A verified traveler from Chicago, Il

Great weekend getaway hotel stay.

Posted Feb 13, 2017
Pros: Cleanliness, great hotel staff. All very pleasant and helpful.
Cons: Nothing!!
Location: Easy access location from The Tollway, 10-15 minutes from dozens of great restaurants in Deerfield and Lincolnshire.
This appears to be more of a business stay hotel, very busy Sunday-Fridays but quiet on the weekends. PERFECT for a couples getaway. Just wish they had an indoor pool!
Comment from Hotel Management
Feb 14, 2017 by HotelMgmt, Hotel Management
Wow, what a glorious five-star review! We are overjoyed that you found your visit with us to your utmost satisfaction. Our entire staff prides themselves on ensuring that all of our guests have an amazing experience here. We look forward to welcoming you again to Chicago Marriott Suites Deerfield soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from lynwood, illinois

Nice hotel nicely located from expressway

Posted Jan 20, 2017
Very comfortable hotel. Not disappointed at all. Classy and affordable in one.
Comment from Hotel Management
Jan 25, 2017 by HotelMgmt, Hotel Management
Thank you very much for your wonderful compliments regarding your recent stay at our hotel. It is rewarding to hear that the comfort we offer and our terrific location made your visit more enjoyable. We look forward to having you here at Chicago Marriott Suites Deerfield again soon.
3 out of 5
by A verified traveler

Meh. Average Business Hotel Experience.

Posted Jan 15, 2017 on Hotels
My biggest complaint is that the walls are thin and I got to listen to my neighbors argue from at 5:00-7:00AM, which is not my favorite way to wake up. Wifi is *not* free in the rooms, which I find disappointing at any "brand name" hotel. The location is convenient to I-94 but not much else. The staff were very pleasant and helpful during the check-in process and very responsive when I needed extra towels and coffee delivered to the room.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great Hotel - but a lot of upcharges

Posted Jan 9, 2017
Pros: VERY comfy and clean
Cons: yes, offer free Wifi like all the other hotels
Location: it was close to family
Great room, at a great price - however, every little thing was an up-charge. Wifi costs $13 for 24 hours. Breakfast is $15 per person, of course, the $5 water bottle in the room... Other than all the little up charges, the hotel is VERY comfy and clean.
Comment from Hotel Management
Feb 14, 2017 by HotelMgmt, Hotel Management
Thank you for your comments. We regret any inconvenience you may have encountered. Please know that we do offer Wi-Fi in our Lobby and public areas. We look forward to your next stay at Chicago Marriott Suites Deerfield.
5 out of 5
Recommended
for Couples
by A verified traveler

Nice hotel

Posted Jan 8, 2017
Pros: Place
Cons: xxxx
Location: More sings to find this hotel
I have good experienced, good staff and professional
Comment from Hotel Management
Jan 9, 2017 by HotelMgmt, Hotel Management
We are grateful for your feedback on your visit and are thrilled that our location, and accommodations made for a great experience at the Chicago Marriott Suites Deerfield. Your comments regarding our team are appreciated and they will be shared. We look forward to your next stay with us.