Ratings based on 730 Verified Reviews

4.4 out of 5
89% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Very beautiful hotel. Rooms are very clean.

Posted Jun 9, 2017
Pros: Everything! The lobby, staff, food, pool, hotel room, elevator. Everything.
Cons: Towels by the pool would be nice. Also, when I was there, there were so many bugs in the pool. It would have been nice to not swim with insects.
Location: Location is great! Very lovely, quiet, peaceful, and safe neighborhood.
My experience was the best it could be. The staff were professional, nice, and great! I enjoyed every second in the hotel. The neighborhood is clean, quiet, and peaceful. Great hotel.
Comment from Hotel Management
Jun 13, 2017 by HotelMgmt, Hotel Management
We love to provide amazing service to our guests, so we’re happy to hear how well this worked for you. Thank you for taking the time to share all the highlights of your stay. Your kind words for our team members will certainly make their day. We hope to see you again at Chicago Marriott Suites Deerfield!
4 out of 5
Recommended
for Everyone
by A verified traveler

Sons Navy graduation

Posted Jun 9, 2017
Great time at the hotel. Room nice. Fitness center good.
Comment from Hotel Management
Jun 13, 2017 by HotelMgmt, Hotel Management
How amazing it is to hear that your stay at Chicago Marriott Suites Deerfield was to attend such a celebratory occasion, and we congratulate your son on his graduation from the Navy! Thank you for sharing your appreciation of our hotel and we look forward to welcoming you back again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Wichita, Ks

Weekend getaway

Posted Jun 5, 2017
Fantastic stay. Beautiful hotel. Staff members were so helpful and friendly. Pool is only 3 to 4 deep which was disappointing. Pull out bed is horribly uncomfortable. Enjoyed our weekend there immensely!!
Comment from Hotel Management
Jun 6, 2017 by HotelMgmt, Hotel Management
Thank you for your feedback about your stay at Chicago Marriott Suites Deerfield. Providing our guests with great customer service is important to us and we are delighted that your experience was reflective of that. We look forward to seeing you on your next visit to the area.
3 out of 5
by A verified traveler

Air Blowers & Uncomfortable Bedding

Posted Jun 5, 2017
The pillows on the bed wouldn't support a toddlers head and the mattress seems to be due to be changed out. Several air blowers running all weekend (Fri-Sun) outside of room door. One would think you wouldn't put a guest(s) in a room near clean up issues. But an I'm sorry I guess is the standard thee days.
Comment from Hotel Management
Jun 9, 2017 by HotelMgmt, Hotel Management
Please accept our apologies for any inconvenience you may have encountered. We value your feedback and want to thank you for taking the time to share your comments. We hope you allow us another opportunity to provide you with an experience that is nothing short of exceptional. Thank you.
5 out of 5
Recommended
for Families
by A verified traveler from Fort Worth, Texas

Friendly, professional staff

Posted May 30, 2017
Pros: Nice feature was a tub AND a shower. And, of course, Expedia arranged a complimentary breakfast from the buffet that saved me $$$.
Cons: Parking was a first-come, first-serve ordeal as there is really only one entrance.
Location: Not much time for site-seeing---in town for a death in the family.
Loved everything about the suite---except the main TV was not functional. The staff immediately sent a technician who corrected the damage from previous tenant.
Comment from Hotel Management
May 31, 2017 by HotelMgmt, Hotel Management
David, on behalf of everyone here at Chicago Marriott Suites Deerfield, we are so sorry for your loss. We are glad you had a peaceful and comfortable experience with us during your stay, and enjoyed breakfast at our Parkway Grill. We hope you'll stay with us again the next time you're in the area.
3 out of 5
by A verified traveler from orlando, FL

Nice from far but far from nice.

Posted Apr 24, 2017
The room looked nice and neat. Then I noticed brown crusty material around the base of the night table lamp, then I picked up the phone, it was dirty, there was an thick layer of mineral deposits on the end of the mini kitchen faucet, dirt build up on the corners of the microwave door, yellow stains outside of toilet bowl, the bottom of the shower door was dirty and around the bathroom sink faucets had dried green deposit. Very disappointing for a Marriott.
Comment from Hotel Management
Apr 27, 2017 by HotelMgmt, Hotel Management
We value your feedback. The details, as you've conveyed them, are embarrassing and completely unacceptable as they vary drastically from the experience we have consistently provided in the past. Your comments will be shared. We hope to have the opportunity to impress you in the future. Thank you.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 27, 2017
Nice hotel, too far from Chicago downtown though. Very good money/quality ratio.
Comment from Hotel Management
Mar 28, 2017 by HotelMgmt, Hotel Management
Thank you so much for your kind comments and five-star rating. We are pleased that the comfort of our hotel made your stay with us pleasurable. It would be wonderful to welcome you back to Chicago Marriott Suites Deerfield should your travels bring you back to the area.
5 out of 5
by Tom

This traveler left a rating score only Posted Mar 27, 2017 on Hotels
5 out of 5
by Taylor Herendeen from Indiana

Wonderful!!!!

Posted Mar 27, 2017 on Hotels
This honestly was one of my most favorite hotels I have stayed in. The beds were super comfy, staff was so friendly, room was beautiful, and the hotel itself was beautiful. I will definitely stay here again when I am in town!
5 out of 5
by Shaqura

Posted Mar 21, 2017 on Hotels
It was amazing!