Disappointed by lack of care
Posted Nov 14, 2016
Usually Marriott gets high marks for style and cleanliness. This time we were disappointed. Our room had hair on the shower floor. There were items under the couch left by previous customers. Or room heater would not warm the room. The friendly staff changed our room. The new room was warm but the bed was very uncomfortable, then the room got too hot and wouldn't cool down. I'm hoping this was an isolated problem because we really like staying at Marriott, but we won't be returning to this one.