Ratings based on 2,608 Verified Reviews

3.9 out of 5
85% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from i'm from Wisconsin

Going to the doctor

Posted May 19, 2017
Had a greatest experience at the hotel, staff was very courteous and helpful.
4 out of 5
Recommended
for Everyone
by A verified traveler from Ohio

Very nice hotel, close to downtown

Posted May 19, 2017
This is a great hotel with free parking, spacious rooms & helpful staff. Would have rated 5 if they had continental breakfast included...there are no eating places close enough to walk, check with front desk there may be shuttle service available.
Comment from Hotel Management
May 21, 2017 by Zeke, Hotel Management
Dear Emma, Thank you for sharing your feedback with us, it is greatly appreciated. I am glad you had a good experience while staying with us. I will share your comments with the staff.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 18, 2017
Good hotel for good price. Clean, Near downtown. China town near by for good Chinese meals.
Comment from Hotel Management
May 26, 2017 by Zeke, Hotel Management
Dear Valued Guest, Thank you for your sharing your feedback with us, it is greatly appreciated. I'm glad you found our proximity to Chinatown helpful.
5 out of 5
Recommended
for Everyone
by A verified traveler

Lovely hotel. Close to freeway & Downtown!

Posted May 17, 2017
Def recommend! Nice place. Rooms are big roomy & comfy! Kids loved the big tub!
Comment from Hotel Management
May 26, 2017 by Zeke, Hotel Management
Dear Antoinette, Thank you for sharing your feedback with us, it is greatly appreciated. I'm glad you had a great experience while staying with us. It makes me happy to hear your kids loved the tub and the big room.
5 out of 5
Recommended
for Couples
by A verified traveler

Wonderful Stay

Posted May 15, 2017
My boyfriend and I had a great stay at this hotel. There was a small hiccup checking in, there was a misunderstanding about payment options, but after that was solved the stay was great! Wonderful location and the room was stunning. Super comfy and an easy location for uber pickups. Plan on staying again!
Comment from Hotel Management
May 21, 2017 by Zeke, Hotel Management
Dear Valued Guest, Thank you for sharing your amazing feedback with us. I am sorry there was a little confusion at check in, but I am glad you had a great experience while staying with us and i hope to see you back soon.
2 out of 5
by A verified traveler

Posted May 14, 2017
Not happy with the hotel. Not t very friendly staff. Room floor not clean.
Comment from Hotel Management
May 21, 2017 by Zeke, Hotel Management
Dear Valued Guest, Thank you for sharing your feedback with us. I am sorry we fell short in meeting your expectations. I will share your comments with the staff so we can improve in those areas.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, close to the convention center

Posted May 14, 2017
Overall, I had a decent stay here. Room was comfortable except for the outside noise and the noise from the AC. Things to improve: Cleanliness of the sheets and towels ( it might just be the off color of the sheet secondary to use but I didn't feel comfortable using some of the sheets)
Comment from Hotel Management
May 21, 2017 by Zeke, Hotel Management
Dear Valued Guest, Thank you for sharing your amazing feedback with us. I am sorry you had issues with the noises from the outside and AC noise. I will share your comments with the staff so we can improve in those areas.
5 out of 5
Recommended
for Everyone
by A verified traveler from Indianapolis

Within 1 Mile of McCormick Place Convention Center

Posted May 12, 2017
Pros: We liked the small accommodating setting in the big city with parking included, 1st come, 1st serve, but never a problem.
Cons: The clock radio didn't appear to be working. The time couldn't be changed.
Location: Within a block of the city bus. Within a mile of the convention center. The city is easily accessible there and safe to walk.
The SLH does more justice inside than out, although the grounds are kept quite well. The lobby had a fresh fragrance and clean appearance with eye appealing pictures on the walls. The front desk personnel were warm, friendly and accommodating. The one elevator wasn't fast but got the job done. The room was like a suite with chairs and a couch and adjoining spacious sleeping area
Comment from Hotel Management
May 14, 2017 by Zeke, Hotel Management
Greetings Joyce Lynn, Thank you for taking the time to give us your feedback. I'm glad you liked the scent in the lobby and you found our rooms spacious, I will be sharing your comments with the front desk staff. Arturo Garza Guest Experience Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 11, 2017
Hotel staff was very friendly. Great alternative if on a budget and need to stay near McCormick Place.
Comment from Hotel Management
May 21, 2017 by Zeke, Hotel Management
Dear Valued Guest, Thank you for sharing your feedback with us. I will share your kind comments with the hotel staff and i am glad you liked our prices and proximity to McCormick Place.
4 out of 5
Recommended
for Everyone
by A verified traveler from New York

Large comfortable rooms.

Posted May 11, 2017
Pros: Free parking and spacious rooms.
Cons: Response time for issues with the room. Asked to get tv and slow sink drain looked at 8am. We returned to our room at 4pm nothing was done.
Location: Very close to china town.
This is a very nice hotel with free parking! There is a nice size bar, a restaurant(closed for renovations), and a cafe for breakfast, which is closed Mondays :( The train is close by so this may be an issue for some.
Comment from Hotel Management
May 21, 2017 by Zeke, Hotel Management
Dear John, Thank you for taking the time to share your feedback with us. I am glad that you liked our spacious rooms and free parking, but i would like to apologize for the bad response time for your issues. That is not the way we do things at the Chicago South Loop Hotel and I hope you give us a second chance to make it right for you.