High Expectations/Low Satisfaction
Posted Oct 26, 2016
We were so excited to stay at the Essex Inn. It's prime location and cool photos made it seem like a terrific, contemporary, and comfortable hotel. The staff was certainly fantastic. They were very friendly every time we passed through the lobby, going out of their way to greet us. But after a long day of traveling, we were disappointed that our room wasn't ready, even though it was after 4pm. It felt like the staff really wanted us to give up having a King bed for 2 Queens, but we'd ordered a room with a King bed and really wanted that. So we had to sit in the lobby while our room was readied. When we finally got to go to our room, a staff person was still cleaning it and thought we'd come to deliver a shower liner. She promised to return with one, but never did. Our shower drain backed up, as did our sink and we had to have maintenance come fix it. The room was ridiculously small. We had two towels, both with tears in them. There's no restaurant, no mini bar, and only 4 hangars in the closet. We wouldn't stay there again.