Friendly, helpful staff, disappointing facilities
Posted Sep 14, 2016
When I arrived, the staff was friendly and helpful but when I asked, I was informed the shuttle would not operate until 9-9:30 in the morning. Oooookay - what about people who work? I was given my key and it seemed like I walked a mile down a long, shabby hallway with stained carpet, poor lighting and ugly walls to my room at the very end. I quickly found out it was next to the outside door which slammed when anyone went through. The room was relatively clean and comfortable other than that and at least the TV and AC worked. The hair dryer didn't. I ate at the "restaurant" which was more like a snack bar. Food was OK but not great but when there are no other options and you don't have a car, you take what you have. It seemed more like a truck stop motel than a conference center but as I was only there one night, I could deal with what was there. Maybe as a frequent business traveler, I have high standards, but this place was not up to snuff. I was optimistic reading the previous reviews so maybe my expectations were too high as well, but overall this was a disappointment.
Comment from Hotel Management
Sep 15, 2016 by Stanley, Hotel Management
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