Terrible beds and sun in your eyes at Dawn cannot close the drapes don't stay here
Comment from Hotel Management
Dec 21, 2016 by Rich, Hotel Management
On behalf of our staff, I would like to apologize for your stay being not to your liking at all. I sincerely apologize for the light shining into your room, with the employee failing to inform you that there is a blackout curtain that can very easily prevent this issue. Our curtains consist of three layers: Side curtains, sheers and the blackout curtain, which prevents any outside light from entering the room. I have sent you photos of the curtain layout to show you as such. There is no reason for our staff member to be unaware of this, and I apologize that he was not able to inform you of this, as it could have prevented this entire scenario from occurring. I apologize again, and we hope you give us a second chance to provide you with exemplary service!
Front Desk Supervisor
Comfort inn Gurnee