Ratings based on 757 Verified Reviews

3.6 out of 5
76% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Fort Lauderdale Fl.

Posted May 15, 2017
Nice hotel very clean and quite in a great area casino close by also Target near by 10 minutes from O'hate airport
Comment from Hotel Management
May 17, 2017 by Fran , Hotel Management
Dear Trevor, Thank you for taking the time to complete the Expedia Guest Satisfaction Survey regarding you recent stay at our Comfort Inn O'Hare - Conventions Center Hotel. I have shared your comments with our team and they join me in thanking you. We are very proud of our hotel and the services we provide and we are glad you enjoyed your stay with us, We are looking forward to providing you the same pleasant accommodations and service any time you might be in our area. Kindest Regards, Fran Prybylo Guest Relations Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Convenient location, very close to interstate exit

Posted May 15, 2017
Pros: staff, check in, check out, facilities
Cons: bathroom cleanness, parking signs for the hotel (Tiffany's is seen everywhere, but not much about the hotel parking slots)
Location: very close to interstate exit.
The staff was welcoming, check in and check out was super fast, free breakfast was as usual. The bathroom curtain had hair from previous occupants.
Comment from Hotel Management
May 22, 2017 by Fran , Hotel Management
Thank you for taking the time to complete the Expedia Guest Satisfaction Survey regarding your recent stay at our Comfort Inn O'Hare. I have shared your feedback with our team and they join me in thanking you for your kind words. We are very proud of our hotel and the services we provide and we glad to know you enjoyed your stay. We truly enjoyed having you as our guests and we are looking forward to providing you the same pleasant accommodations and service the next time you are in our area. Kind Regards, Fran Prybylo Guest Relations Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Menlo Park, CA

Just beyond the flight path....

Posted May 6, 2017
Pros: Updated interior and comfy bed. Convenient location. Onsite breakfast and restaurant, if needed.
Cons: Rooms are very dark. I personally do not care for the red walls. Also, the photographs in the room are not the best.
Location: Less than 15 minutes to O'Hare; Rosemont CTA Station; I-90; River Casino Restaurants close by - Giordano's, Little further away - Cafe Orchid
Convenient location off I-90 near O'Hare Airport and the Rosemont CTA Station, if you need to stay a night or two. The Comfort Inn is a great choice. Updated interior with a comfy bed and quiet room. The location is about 15 minutes from the airport. The Front Desk staff is very helpful. A shuttle is available, if needed. Parking onsite does not require a few. Onsite breakfast and restaurant. Gas station across the street.
Comment from Hotel Management
May 22, 2017 by Fran , Hotel Management
Thank you for taking the time to complete the Expedia Guest Satisfaction Survey with such a kind detailed response. We are very proud of our hotel and the services we provide and we are delighted you enjoyed your stay with us. We truly enjoyed having you as our guests and we are looking forward to providing you the same pleasant accommodations and service any time you might be in our area. Kindest Regards, Fran Prybylo Guest Relations Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Carlsbad, CA

No available transportation to the airport!

Posted May 4, 2017
Pros: It was quiet in the room (except when the heating/cooling system was running). The breakfast was good, and the area clean.
Cons: More shuttles in the a.m. and a quieter heating/cooling system.
Location: I just wanted to go to bed; am not aware of anything nearby.
When we arrived we were told that we could depart for the airport the following morning at 7:40 a.m. After being in the room for ~15 minutes the desk called to tell us our choice was not available. Would we like to leave at 6:10 a.m. or 8:10 a.m.? OUCH! We took a cab. The bed was comfortable. The heating/cooling system is an in-the-wall, noise generator. Fortunately, once we warmed the room, and were ready for bed, we turned off the unit for the night. I would stay there again, but would call ahead to book the time for my shuttle departure.
Comment from Hotel Management
May 19, 2017 by Fran, Hotel Management
Thank you for taking the time to review our property, feedback like your helps us to see what areas we are doing well in, and also highlights what areas can use improvement. I am sorry to hear about your difficulties with our shuttle schedule and the noisy HVAC in the room you occupied. We have shared your comments with the appropriate personnel to ensure we take care of these issues expeditiously. I apologize that we failed to meet your expectations. Customer service is our top priority so we were sad to hear that you were unhappy with your experience. We do hope you will give us another chance to provide you with superior accommodations and service on your next visit to Des Plaines. Kindest Regards, Fran Prybylo Guest Relations Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from St. Louis

Employees were great and always had a smile on.

Posted Apr 16, 2017
Pros: Staff is #1 Hotel is much more than I was expecting!
Cons: I personally work in preparing and executing commercial,retail etc.for maintenance, construction etc. So, I'm possibly the only one who notices items
Location: No issues on my end.
Room Great! Cleanliness Great! Staff Awesome! Building Interior and Interior looked better than expected. Impressed with the up to date look.
4 out of 5
Recommended
for Everyone
by A verified traveler

Affordable

Posted Apr 6, 2017
It was a pleasant stay. Continental breakfast was great. The fitness center was also very nice. The rooms were clean and spacious.
5 out of 5
Recommended
for Everyone
by A verified traveler from Lac du Flambeau, WI

Posted Mar 29, 2017
Pros: I liked the restaurant located adjacent to the parking lot.
Location: The location was close to the airport and easy to find.
The hotel was clean and inviting, the staff were friendly and helpful.
4 out of 5
Recommended
for Everyone
by A verified traveler from Indiana

I wish the buffet was open longer

Posted Mar 28, 2017
The room was very clean and comfortable , the hotel was easy to. It's very nicely located to O'Hare and the Fashion Mall. So we had to get up much earlier than we would have liked because the buffet ended at 9 a.m. I wish that was open till at least 10.
Comment from Hotel Management
Mar 28, 2017 by Franowitz, Hotel Management
Thank you for taking the time to complete the Expedia Guest Satisfaction Survey regarding your recent stay with us. We have reviewed our Breakfast Hours and would like to let you know that as a Choice Hotel we do follow their mandates, one of which is our breakfast hous. We very much enjoyed having you as our guest and look forward to providing you the same clean, comfortable room on your next visit with us. Kindest Regards, Fran Prybylo Guest Relations Manager
5 out of 5
by Nicole

Posted Mar 22, 2017 on Hotels
It was a one night layover on our way home from Ireland. The place was perfect
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location ! Nice hotel!

Posted Mar 21, 2017
Pros: Close proximity to Allstate Arena and Riverside Casino; 24 hour shuttle to/from airport,etc. The staff were very friendly and helpful. Good location!
Cons: Not sure, can't think of anything
Location: near Allstate Arena , Riverside Casino; close to O'Hare airport; convenience stores, etc
This hotel was very accommodating.The staff were very helpful and personable. They had a 24 hour free shuttle to and from O'Hare airport, also the Allstate Arena , and other nearby places. The room was very adequate. It was furnished with a microwave and fridge. The room was somewhat small, but very sufficient for one person. The bed was comfortable. The room in general was very nice. I enjoyed my stay there very much!