Standard Room, 2 Queen Beds, Non Smoking | Premium bedding, pillowtop beds, desk, blackout drapes

Reviews of Comfort Inn Romeoville - Bolingbrook

3 out of 5
Comfort Inn Romeoville - Bolingbrook
1235 Lake View Drive, Romeoville, IL

Reviews

7.8

Good

Rating 10 - Excellent. 167 out of 452 reviews" "
Rating 8 - Good. 145 out of 452 reviews" "
Rating 6 - Okay. 73 out of 452 reviews" "
Rating 4 - Poor. 31 out of 452 reviews" "
Rating 2 - Terrible. 36 out of 452 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

Giovanni

Traveled with family and small children
Had ants in room Pool was closed for most of my stay number one reason while I stayed there was for pool then when open the condition of water was horrible and the whole pool area had mold on walls I would never stay at this location again and don’t recommend anyone too til they fix all that mold
Stayed 3 nights in Mar 2024

10/10 Excellent

Bianca

Liked: Cleanliness, staff & service, property conditions & facilities
It was very easy to find, but there wasn’t someone at the front desk to help if needed.
Stayed 1 night in Feb 2024

10/10 Excellent

Benjamin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clam n relaxing
Stayed 2 nights in Feb 2024

10/10 Excellent

Jackie

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay over all
Stayed 3 nights in Feb 2024
Response from Keri on Feb 12, 2024
Jackie, thank you for your review. It's always so wonderful to hear our guests enjoyed their stay with us. Please come back and visit us again soon.

8/10 Good

antonio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay and clean room
Stayed 1 night in Feb 2024
Response from Keri on Feb 12, 2024
Antonio, thank you for your review. I will certainly share your kind comments with the staff and we will work harder to try to make your stay a 5 star next time you visit. Please just let us know what we can do better.

10/10 Excellent

Ruben

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

America, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Andrei

Stayed 3 nights in Jan 2024
Response from Keri on Feb 12, 2024
Andrei, thank you for your review. We truly appreciate the 5 stars and to hear that you had a wonderful stay. We hope to see you again soon!

6/10 Okay

Greg

Asked for room by outside door put in middle of hotel
Stayed 3 nights in Dec 2023

2/10 Terrible

Oyama

Stayed 1 night in Dec 2023

4/10 Poor

Arianna

Business traveler, Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
Drug deals out the back door, room smelled like old cigarettes and gave me asthma. Doors have a huge gap in them and don't close properly. I brought my service dog and they stuck me in a double queen room at the end of the hall instead of the king room I booked, presumably because that's their 'dirty' room in case the dog is a fake? The room smelled awful compared to other guests.
Stayed 3 nights in Nov 2023
Response from Keri on Nov 30, 2023
Arianna, thank you for your review. I apologize for any issues you experienced. This has always been a very safe hotel including the surrounding area. We have not had any issues at all like that here but we will certainly keep a sharper eye out to make sure we don't. We are 100% non smoking and pet free. Of course we accept service animals, but because of guests that have allergy issues, we do put guests with service animals in certain designated rooms. Then that room is shampooed after the guest departs and thoroughly cleaned. I do apologize if a King room was not available. Please feel free to call me if I can be of any help.

4/10 Poor

Mark

One entire day out of a three night stay the hotel had no hot water.
Stayed 3 nights in Nov 2023
Response from Keri on Nov 30, 2023
Mark, thank you for your review. We did have a timing part on a brand new hot water heater break. Thankfully that was fixed on that Monday following the weekend. We reset the boiler every hour to ensure that there was hot water. Again, we truly apologize.

8/10 Good

Karen

Traveled with family
Liked: Cleanliness, amenities
The room was run down. Most staff was nice, but the person working checkin on my first night was unfriendly and not helpful. My had water damage and carpet was gross. Bathroom and bedding were clean.
Stayed 2 nights in Oct 2023
Response from Keri on Nov 30, 2023
Karen, thank you for your review. I'm sorry to hear this. Your experience is extremely important to us. I noted that you stayed with us quite a few times this month. I let maintenance know to recheck the last room you stayed in. We work very hard to make sure our rooms are very clean and beautiful for our guests. Please reach out to me if you ever have an issue.

10/10 Excellent

JACQLYN

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were amazing. The room was clean, cozy and comfortable. The breakfast was delicious with great choices. We definitely will stay here again the next time we are visiting Romeoville
Stayed 6 nights in Oct 2023
Response from Keri on Nov 30, 2023
Jacqlyn, thank you for your review. Its always wonderful to hear from our guests. I'll be certain to share your kind words with our staff. We look forward to our next visit with us!

6/10 Okay

RONNA

Disliked: Property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

Donna

Stayed 1 night in Oct 2023

4/10 Poor

Juan

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
At breakfast the one who roasts the food was on the phone all the time and the trays of the empty food
Stayed 3 nights in Oct 2023

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Staff & service
Highly disappointed!
Made us pay twice for the reservation that we already had. Won’t be staying there again
Stayed 2 nights in Oct 2023

2/10 Terrible

Edwin

Stayed 1 night in Oct 2023

6/10 Okay

Kevin, San Juan Capistrano

Liked: Cleanliness, staff & service
Staff very nice and friendly. Facility needs upgrades bare minimum. Gym very old machines and no free weights
Stayed 3 nights in Sep 2023

10/10 Excellent

Jared

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love how quiet and peaceful it is
Stayed 2 nights in Sep 2023

10/10 Excellent

Jared

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property looks great
Stayed 3 nights in Sep 2023

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Brandie W.-Operations Manager on Sep 19, 2023
Thank you for your wonderful feedback. We hope to see you soon for your lodging needs. Don't forget we feature a hot and cold full breakfast buffet daily as well as our pool is open daily from 6a--10p. We also offer free day passes to Lifetime Fitness located right across the street for use during your stay!

6/10 Okay

Prashanthi

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Brandie W. Operations Manager on Sep 16, 2023
Thank you for your feedback. We hope to see you again soon! Don't forget we offer a full hot and cold breakfast buffet daily and our pool is open year round from 6a-10p.

6/10 Okay

Daniele

Traveled with family
Liked: Room comfort
Room had a funky smell coming out of the AC unit. Breakfast is advertised as 6am and when we checked the front desk wrote 6-9am on our room card holder. Breakfast was at 7 on the weekends and we specifically chose this hotel because of the early breakfast time. Room was otherwise clean, service came in and replenished toiletries but didn’t make the beds which was odd.
Stayed 3 nights in Aug 2023
Response from Brandie W.-Operations Manager on Sep 5, 2023
Thank you for your feedback. We do apologize as we have later weekend breakfast hours so people can sleep in. I will speak with our housekeeping team because when doing stay over room service we make your beds and I am apologizing on your housekeepers behalf. We do hope to see you again in the future.

2/10 Terrible

Bailey

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Room was fine but the other guests were loud and and when we were in our room people were arguing outside for hours when our kids were trying to sleep, breakfast had a variety hit all hot food was cold.
Stayed 1 night in Sep 2023
Response from Brandie W.-Operations Manager on Sep 5, 2023
Thank you for your feedback. We had a full house this particular weekend and we do apologize if you experienced noise from other guests during your stay. I will be looking into why breakfast items were cold as that is never our norm. We hope to see you again soon and at anytime you are not completely satisfied with your stay please feel free to reach out to the front desk and we will do our best to make sure you are comfortable.

10/10 Excellent

Richard

Stayed 1 night in Sep 2023

8/10 Good

Angenette

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The staff Mrs Irene was wonderful and very welcoming. Very understanding of the situation with Expedia. The hotel was great, but Expedia was not so great. I will never use Expedia again.
Stayed 5 nights in Aug 2023
Response from Brandie W.-Operations Manager on Sep 1, 2023
Thank you for your wonderful feedback. I will let Irene know that she made a difference in your stay even with the complications you encountered. We hope to see you again soon and don't forget we have a hot and cold breakfast buffet daily as well as our pool is open from 6a-10p daily.

4/10 Poor

Darielle

Disliked: Cleanliness, property conditions & facilities
Need major cleaning.
Stayed 3 nights in Aug 2023
Response from Brandie W.-Operations Manager on Aug 9, 2023
Thank you for your feedback. I will share this with our housekeeping staff, and we would love to speak with you about your cleaning concerns. Please feel free to reach out to management at your earliest convenience.

8/10 Good

Daniella

Good place to stay only thing was the pool wasn’t that good to enter , the chemicals were too strong even to smell, overall a GREAT area and hotel plus staff to stay
Stayed 1 night in Jul 2023
Response from B. Wilson-Operations Manager on Aug 1, 2023
Thank you for your wonderful feedback. I have since informed our maintenance team of the pool chemicals you have reported so thank you for taking out the time to let us know. We look forward to seeing you again soon!

2/10 Terrible

Sofia

Liked: Cleanliness
Disliked: Staff & service
I didnt stay here. Just got charged for cancelling after I was told I could not cancel. When i showed up my reservation was canceled 😞
Stayed 3 nights in Jul 2023
Response from B. Wilson-Operations Manager on Aug 1, 2023
Thank you for your feedback. You booked a reservation that could not be cancelled. If you called and said you would not make it then by our audit time we have to cancel the reservation and that's with any reservation that calls and says they won't be coming or simply is a no show. Once you showed up you were more than welcome to stay. We hope to see you again.

6/10 Okay

Jamekia

Stayed 1 night in Jul 2023
Response from Brandie W.-Operations Manager on Aug 9, 2023
Thank you for your feedback. We hope to see you again in the near future.

10/10 Excellent

Daniel

Stayed 1 night in Jul 2023
Response from Brandie W.-Operations Manager on Aug 9, 2023
Thank you for your feedback. We look forward to seeing you again soon!

4/10 Poor

Doreen

Stayed 1 night in Jun 2023
Response from Brandie W.-Operations Manager on Jul 3, 2023
Thank you for your feedback. Please feel free to reach out to management at the hotel if you had any issues during your stay. We would love to hear from you.

6/10 Okay

David

Traveled with group, Business traveler
Stayed 2 nights in Jun 2023
Response from Brandie W. on Jun 28, 2023
Thank you for your feedback.We hope to see you again for your lodging needs. Don't forget we serve a wonderful hot and cold breakfast buffet daily and our pool is open as well all year round.

2/10 Terrible

Carlos

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The Manager of this property is very rude. The front desk staff are rude as well and the Indian workers are lazy period. Not helpful at all. Rooms have various damages which continue to go un fixed. No water in water dispenser at the supposed to be work out center. Swimming Pool area not monitored or cleaned. House keeping staff falsify room cleaning sheets. Linens are only changed every 3 days. Door entrances leading to rooms locks damaged and anyone can wander in which is a safety and security issue.Hotel key not necessary to gain entry into hotel. Over all this was the worse lodging experience I have ever had. Definitely will NOT be returning.
Stayed 2 nights in Jun 2023
Response from Brandie W.-Operations Manager on Jun 23, 2023
Thank you for your feedback. We are not surprised to hear this feedback from you as you were nice enough to let us know at check out that you would be purposely giving us a bad review because we would not allow you to bring your dog into the hotel as we are not pet friendly. We accept all feedback and we will look into the things you listed as we are always striving to do better and give all our guests a positive experience.

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
I liked access to the gym, right across the parking lot. Actually, the main reason I chose this hotel.
Stayed 4 nights in May 2023
Response from Brandie W.-Operations Manager on Jun 6, 2023
Thank you for your feedback. We hope to see you again soon. We have free day passes for all guests to use during their entire stay at Lifetime Fitness located right across the street from the hotel.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderfil and very good for the price
Stayed 1 night in May 2023
Response from Brandie W.-Operations Manager on Jun 3, 2023
Thank you for your wonderful feedback. We strive hard to give our guests a great experience. We hope to see you again soon and don't forget we have a hot and cold buffet breakfast daily and our pool is open from 6a-10p daily as well. We have free day passes to Lifetime Fitness located right across the street from us with indoor and outdoor pools with water slides for your enjoyment as well!

8/10 Good

Theresa

Traveled with family
Liked: Cleanliness
The location fit our needs. Carpet and chairs were worn. Smelled musty. Overall, it was adequate.
Stayed 3 nights in May 2023
Response from Brandie W.-Operations Manager on May 23, 2023
Thank you for your feedback. I will have our maintenance team look into the carpet and chair in the room you stayed in. With feedback like this it helps us to make sure that we catch and fix these things right away for you and future guests. We hope to see you again soon and remember we have a hot and cold breakfast buffet served daily and our pool is open daily from 6a-10p.

8/10 Good

Lyubomyr

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2023
Response from Brandie W.-Operations Manager on May 23, 2023
Thank you for your feedback!

8/10 Good

Terry

Stayed 1 night in Apr 2023
Response from Brandie W.-Operations Manager on May 23, 2023
Thank you for your feedback!

4/10 Poor

Jeffrey

Traveled with family
Disliked: Amenities, property conditions & facilities
Outdated and worn out. Everything about it. The towels were okay.
Stayed 3 nights in Apr 2023
Response from Brandie Wilson on Apr 21, 2023
Thank you for your feedback. We hope to see you again soon and don't forget we serve a hot and cold breakfast buffet from 6a-9p daily and 7a-10p on the weekends.

10/10 Excellent

Linda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Brandie Wilson-Operations Manager on Apr 18, 2023
Thank you for your wonderful feedback. We are looking forward to your next visit! Don't forget our pool is open from 6a-10p daily and we serve a hot and cold breakfast buffet daily from 6a-9a on the weekday and 7a-10p on the weekends.

6/10 Okay

steven

Traveled with family
Disliked: Room comfort
I’ve stayed at this property several times, it’s been a few years since I have. The condition since the last time I was here have gone downhill in dramatic fashion. From the staff all the to even the coffee isn’t as good as it was in 2017-2020. How about some towel racks near the sink?!
Stayed 1 night in Apr 2023
Response from Brandie Wilson-Operations Manager on Apr 18, 2023
Thank you for your feedback. We have went through a major renovation recently and are continuing to make upgrades to the property. We hope to see you again to have another chance to WOW you!On your next visit ask for a free pass to Lifetime Fitness located across the street from us. They offer full work out equipment, indoor and outdoor pools with slides, as well as rock climbing. We also feature a pool and work out room at our location for use 6a-10p daily.

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Family Vacay
The hotel was nice only issues we had were our room wasn't thoroughly clean there was hair in the shower and it wasn't vacuumed thoroughly either. The cleaning ladies had a nasty attitude when I asked them to please vacuum and if we could get some clean towels and toilet tissue one lady glanced at me and walked away as I was talking to her so basically I was talking to her back. The pool water was cold and it could use a cleaning. The breakfast was good and they gave complimentary chocolate chip cookies which were fantastic. The front desk people and the chef/cook were awesome.
Stayed 3 nights in Mar 2023
Response from Brandie Wilson-Operations Manager on Apr 18, 2023
Thank you for your informative feedback. I will pass along your comments to the housekeeping and front desk staff. We are glad you enjoyed the fresh baked cookies that are available Monday through Friday in the lobby at the desk. We are very sorry your room was not up to your liking. We are 24 hours at the desk so if something is ever not to your liking you may call the desk from your room and we will get you moved to another room free of any issues. We hope to see you soon!

8/10 Good

Robert

Business traveler, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Check in was quick and painless. Room was good size and clean, no smoke odor. I dislike the fact that you can't check in till 3pm but force you out at 11am. Many establishment have similar policies but I think it's unfair, you pay for a day but they force you out hours before a full day and try to make you feel guilty if you ask for a few extra minutes to stay to gather your belongings.
Stayed 1 night in Feb 2023
Response from B. Wilson on Feb 28, 2023
Thank you for your wonderful feedback. We do understand the hotel time is different than regular time and we hope that does not keep you away. Check out time is 11 am but you may request an additional hour at no charge by calling the front desk. We look forward to seeing you again soon!

10/10 Excellent

Kathi

Stayed 1 night in Feb 2023
Response from B. Wilson on Feb 28, 2023
Thank you for your feedback. We look forward to your next stay. We have added many items to our already amazing hot and cold breakfast buffet that is open daily!

10/10 Excellent

Jamari

Stayed 1 night in Feb 2023
Response from Brandie Wilson-Operations Manager on Apr 18, 2023
Thank you for wonderful feedback. We look forward to your next stay with us!

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was friendly and the hotel as a whole was very clean. Breakfast was great lots of selections. I did not use the pool it looked like a nice area though.
Stayed 1 night in Feb 2023
Response from B. Wilson on Feb 28, 2023
Thank you for your wonderful feedback. I will let the staff know you enjoyed your stay and we look forward to seeing you soon!