Posted Jul 7, 2014
I used the hotel to stay close to Geneva for my child's music competition. In overall this is a quite good hotel, maybe someone could expect more for the price. The room was very clean, however did not have even a small fridge in it. The breakfast was good, also very served in very clean and nice room. The swimming pool was over-chlorinated, I did not swim myself, but was waiting for my child, and I got my eyes irritated. The really disappointing thing was the staff. I left my laptop cable in the room and called the hotel couple days after. They promised me to send the cable next day (and to charge my credit card for shipping fees). However, 2 weeks late I did not receive anything. I live in the same state, and basically it takes 1 hour or less to drive to my home. I called them again, and I was told that my item was sent out. I failed to get any details such as date, tracking number etc. The person whose name was Anne-Mary (I apologize if the spelling is wrong) and refused to give me her last name for further records (!) was quite impolite and nervous. When I asked her how someone know if you really sent an item if you do not have any details, she started raising her voice at me.