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Reviews of Comfort Inn Joliet West I-80

2.5 out of 5
Comfort Inn Joliet West I-80
1520 Commerce Lane, Joliet, IL

Reviews

7.6

Good

Rating 10 - Excellent. 186 out of 612 reviews" "
Rating 8 - Good. 222 out of 612 reviews" "
Rating 6 - Okay. 108 out of 612 reviews" "
Rating 4 - Poor. 52 out of 612 reviews" "
Rating 2 - Terrible. 44 out of 612 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Vincent

Traveled with family
Check in was easy and seamless, lobby area was clean and tidy. Facility were in decent condition it looked like they were newer and were clean. Room was modest but was clean. Was really happy to see daily room service, that was a real treat. Everyone was polite and attentive but there seemed a personal touch missing, people like to feel appreciated.
Stayed 3 nights in Apr 2024

8/10 Good

Brandon

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 1 night in Mar 2024

6/10 Okay

Jack and NIcki

Disliked: Staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

Denise

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 1 night in Mar 2024

2/10 Terrible

Chantal

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was terribly outdated. EWWW is the only word I can use to describe this hotel. Every layer of bedding was stained, the shower curtains had hand print stains, there was mould in the bathroom and main room and the entire room smelled like urine. The shower drain was plugged. I could go on. Cheaper than the rest but NOT WORTH IT!!!!
Stayed 1 night in Mar 2024

10/10 Excellent

Carina

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love my stay thank you for a wonderful weekend!
Stayed 2 nights in Mar 2024

2/10 Terrible

Ivanna

Stayed 3 nights in Mar 2024

4/10 Poor

Marie jozée

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities
Thé room was not clean, hairs in the bed and the shower
Stayed 1 night in Feb 2024

8/10 Good

Antoinette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Justin

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Feb 2024

10/10 Excellent

Tribikram

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an overnight stay. Late check-in was not an issue. Staff was friendly. During Morning breakfast, I saw other families staying here as well.
Stayed 1 night in Jan 2024

10/10 Excellent

Charlene

Liked: Cleanliness
Stayed 1 night in Jan 2024

6/10 Okay

James

Under remodeling and I wasn’t told that when I booked!
Stayed 4 nights in Jan 2024

2/10 Terrible

James

Stayed 3 nights in Jan 2024

8/10 Good

Mary

Stayed 1 night in Dec 2023

6/10 Okay

Christopher

Business traveler

6/10 Okay

larry

Traveled with partner
Stayed 1 night in Dec 2023

10/10 Excellent

Eva

Business traveler, Traveled with family
Liked: Staff & service, amenities
very nice rooms, newly remodeled just too bad inside hallssmelled of marijuana
Stayed 1 night in Dec 2023

10/10 Excellent

Valerie

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Weve been here all weekend due to job change. This is always our first choice hotel to stay in while in Joliet. For as much as we are here you would think we would get a discount after so many stays lol. Nice location, plenty of dining places around, a few in walking distance. The staff is very friendly. For the most part it's pretty quiet in our rooms, occasionally youll have a rude guest that doesnt know how to quietly close there door. With it being a pet hotel, i wish they would consider making some of these rooms with just hardwood floors for pets. Carpeting is such a bad idea with a pet hotel.
Stayed 2 nights in Dec 2023

8/10 Good

Valerie

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay here often when we are in this area, our trucking terminal is only a five minute ride from here. We have booked two different rooms on different times. I prefer a king sized bed for us and the puppies on the second floor because then we dont get the noise of people stomping around all night. Two out of our three puppies are service dogs so the pet fee is waived otherwise it is $20 per pet per stay. This is a very pet friendly hotel and no rooms are pet restricted as i was informed from the girl at the front desk that works night shift. So if you want a big room with a jacuzzi tub, its only $20 more than booking a regular room. I really wish they would bring back the old shower heads though. The one that was installed in the rooms we stayed in have a rotating center piece in the shower and it seems like the pressure doesnt do to good with this type of shower head. Personally, i perfer to be able to soak in a hot bath most days i come off the road to relax the muscles and aches, but each is to there own. We will always be returning customers to this location.
Stayed 1 night in Oct 2023

8/10 Good

Nancy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

William M

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Oct 2023

8/10 Good

Theodore, Saginaw

Stayed 1 night in Oct 2023

8/10 Good

Marsha

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel seems dated. Front desk person needs to know more about possible restaurant options nearby
Stayed 1 night in Oct 2023

8/10 Good

Xee

Traveled with group
Liked: Staff & service, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

Verified traveler

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Road trip
It was ok. Light on night stand was not working. Pool was down 😟
Stayed 1 night in Sep 2023

6/10 Okay

Joe

Disliked: Property conditions & facilities
The walls were spotted with non-decorative repair material The carpet smelled yucky The TV remote was fussy The desk staff were not rude, but not friendly
Stayed 1 night in Sep 2023

6/10 Okay

Verified traveler

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Room was good, but the staff was unpleasant.
Stayed 1 night in Sep 2023

6/10 Okay

Joan, Chanhassen

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The shower head needs a major cleaning.
Stayed 1 night in Sep 2023

2/10 Terrible

Daniel

Traveled with family
Shower head and bathtub drain had mold all over it. Areas of the carpet was wet. Drawers had dirt (!?) and crumbs in them, found blood stain on sheets & even the tv had a snowy picture! We arrived mid-evening so dropped our bags and went to eat. Returned & went straight to bed. Sick to my stomach when I saw the condition of this room when we got up this morning.
Stayed 1 night in Aug 2023

4/10 Poor

Sarah

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Sink was not stable. Dirty sheets. Tv not clear. Some outlets does not work. The clock was not working right, could not set the alarm. The workout room was closed.
Stayed 2 nights in Aug 2023

10/10 Excellent

Jean

Stayed 1 night in Aug 2023

2/10 Terrible

Keyaira

Stayed 1 night in Jul 2023

4/10 Poor

Dylan

Stayed 1 night in Jul 2023

10/10 Excellent

Maria, Rockford

Traveled with pets
💯
Stayed 1 night in Jul 2023

8/10 Good

frank

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

2/10 Terrible

Luis

Disliked: Cleanliness, staff & service
Bed bugs
The AC did not work. There were bed bugs in Room 209.
Stayed 1 night in Jul 2023

10/10 Excellent

KB

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easily located right off of I-80 after a busy day of travel. Good parking. Lots of restaurants nearby. A sports bar across the parking lot. Front desk staff friendly and efficient. Not sure how the breakfast is yet until morning.
Stayed 1 night in Jul 2023

2/10 Terrible

Aveleira

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The sheets were stained yellow, and the room was dirty. Everything was broken, and old. Not like in the pictures at all!

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everyone welcome including pets.
True to its advertising, it is pet friendly. This is a clean, comfortable hotel with ammenities for families as well as convenience for pets. Clean lobby with dogs walking through frequently. I will stop again, with or without my dog.
Stayed 1 night in Jul 2023

8/10 Good

Robin

Liked: Cleanliness, staff & service, property conditions & facilities
The only thing was they may need new shower heads.
Stayed 2 nights in Jun 2023

6/10 Okay

Patty

Stayed 1 night in Jun 2023

6/10 Okay

Curtis

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Loud and a little worn at the edges. Okay for the price.
Stayed 1 night in Jun 2023

4/10 Poor

Carolyn

Traveled with family and small children, Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
I meet one nice person the lady with the finger wave was very nice she help the manager with breakfast but I think she should have been cooking the food there was a nice Indian man I meet who cleans the room but he had a bad body Oder so did the manager but they should not be making breakfast an they smell that bad my linen on my bed had pee stains on it the pillow was for a kids all smashed in not fluffy at all the black heavy set woman who work the night shift was rude if she doesn’t like her job she should not work there
Stayed 3 nights in Jun 2023

8/10 Good

Gary

Traveled with group, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Dog friendly, clean, good hot breakfast. Good stop for traveling through.
Stayed 1 night in Jun 2023

8/10 Good

Phillip, Joliet

Liked: Property conditions & facilities
The hotel was mostly quiet. But watch out for kid pool parties and passing through sports teams and truckers. I stayed 2 days and had no significant issues. The room was clean and had everything I needed—just a little noise. Overall I liked it, most of the staff are kind and more than efficient.
Stayed 1 night in Jun 2023

4/10 Poor

Scott

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Older hotel. Rooms have musty smell on lower level. Breakfast not the best. Ok room for the value. But definitely recommend a Fairfield Inn or Hampton Inn over this hotel for the value
Stayed 2 nights in Jun 2023

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

4/10 Poor

Haley

Stayed 1 night in Jun 2023