Ratings based on 766 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
95% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Wi

Posted May 3, 2015
Very nice. Near shopping and restaurants. Very clean and a nice breakfast bar in the lobby.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 6, 2015
An overall descent time except for a few minor things that lack since our last visit
4 out of 5
Recommended
for Families
by Vanessa from Bryan, Oh

Chicago getaway

Posted Apr 6, 2015 on Hotels
Everyone was great. Very friendly and polite. Only had one problem with one person when we got locked out of our room because our key stopped working.
4 out of 5
Recommended
for Families
by shannon from appleton, wi

Family get away to Schaumburg

Posted Mar 25, 2015 on Hotels
Hotel was nice for family of 4, 2 queen beds. Room was clean with decent space. Breakfast was free and stocked nicely, so that was awsome. We wanted to use pool but paint was peeling off bottom:)
4 out of 5
Recommended
for Couples
by A verified traveler

Very comfortable

Posted Mar 24, 2015 on Hotels
Very nice large room had everything we needed, very enjoyable stay
4 out of 5
Recommended
for Everyone
by A verified traveler from Wichita Kansas

Nice peaceful locality with ample parking.

Posted Mar 22, 2015
Pros: Good structure. Cooperative staff, Nice parking. Also economical.
Cons: Improve breakfast menu, include continental. Newspaper & fruit basket for all rooms.
Location: Went to downtown with visits of beach, museums, Sears sky deck. Went to Asian street for Pakistani dishes.
Great experience, easy to choose online, staff very prompt and decent. House keeping quite good.
4 out of 5
Recommended
for Families
by KIKI from Elk Grove Village, IL

Bliss!

Posted Mar 18, 2015 on Hotels
One night stay, party of five, the kids enjoy the pool alot, it was on a weekday, so traffic was light. The room was huge and comfortable, the only thing is I noticed a rash on my arms after the stay, just me, so it might be from chlorine. Apart from that, I will definitely be coming back.
2 out of 5
by A verified traveler

Meh.

Posted Mar 2, 2015
Pool was completely closed down due to maintenance, something they "conveniently" forget to inform you of before your arrival. Asked for a receipt when checking out and was, and was told I am not allowed to have one since I booked through expedia, will make getting reimbursed a nightmare now.
4 out of 5
Recommended
for Families
by A verified traveler

Great hotel

Posted Feb 18, 2015 on Hotels
Comfort Suites is a great hotel. Pool was closed but we were notified the night before we arrived. Only thing they could add would be a lounge area.
3 out of 5
Recommended
for Getaway With Friends
by A verified traveler

Hotel Doesn't Care About Guest Experience

Posted Feb 17, 2015 on Hotels
One of the main reasons we booked this hotel was because of the pool and hot tub, especially since it was below zero during our stay. However at approximately 7 PM the night before I received a call from the hotel, who left a voicemail, stating the pool was out of service. As soon as I arrived, I inquired about the possibility of receiving some kind of rate reduction due to the pool being out of service and only hearing about the issue outside of the window of canceling my reservation without penalty, per their policy. After expressing my disappointment about the pool, the front desk attendant stated, "That's why I called all our guests last night, so they would have time to make other arrangements if they would like." I told her that I did not have enough time considering I was not contacted until the evening prior, and her only response was, "Sometimes things break. How dare they?" I found this somewhat ironic considering I was standing next to a plaque on the wall that said if I was not completely satisfied with anything to state my concerns so they could correct the problem. In addition, upon entering my room, a plastic guard for the wall was lying on the floor and one of the rods to pull the curtain was also laying on the sill. I also noticed two black stains on our "clean" towels. This hotel clearly does not care about their guest experience. I will never stay here again.