Typical nice lobby, shabby rooms
Posted Nov 1, 2016
I have no idea how people gave this hotel an excellent rating in any area but cleanliness. The hallway and rooms had that mid-level hotel smell, the bathroom had cracked tiles, a toilet seat a size too small for the bowl so it slid around as you sat, and the toilet bowl itself was cracked. The bed was far below average--very hard and old. The only good part of this room was the heating/ac--it didn't cycle off and on all night.
Comment from Hotel Management
Nov 3, 2016 by Cristina Gutierrez (Front Office Manager), Hotel Management
Thank you for your review. We are sorry you experienced issues during your stay we will pass this information to the correct departments. we will make sure to address the issues and have you give us a second opportunity.