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Reviews of Congress Plaza Hotel

3.5 out of 5
Congress Plaza Hotel
520 South Michigan Avenue, Chicago, IL

Reviews

7.6

Good

Rating 10 - Excellent. 2432 out of 6588 reviews" "
Rating 8 - Good. 1853 out of 6588 reviews" "
Rating 6 - Okay. 1102 out of 6588 reviews" "
Rating 4 - Poor. 680 out of 6588 reviews" "
Rating 2 - Terrible. 521 out of 6588 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Jennifer

Business traveler
Liked: Cleanliness
No heat in the room, had to request a heater. Housekeeping staff knocked on my door at 9AM awaking me. I asked was checkout not at 12 Noon. Housekeeping staff stated "yes, i'll come back". I was unable to sleep comfortably for these reasons.
Stayed 1 night in Apr 2024
Response from shakeel on Apr 24, 2024
Thank you for staying at Congress Plaza Hotel

10/10 Excellent

zee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024

8/10 Good

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from shakeel on Apr 24, 2024
Thank you for staying at Congress Plaza Hotel

10/10 Excellent

Sean

A great older hotel. Very happy with my stay here.
Stayed 3 nights in Apr 2024
Response from shakeel on Apr 24, 2024
Thank you for staying at Congress Plaza Hotel

8/10 Good

Joshua

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities
It is an old hotel but will maintained
Stayed 1 night in Mar 2024
Response from shakeel on Apr 24, 2024
Thank you for staying at Congress Plaza Hotel

6/10 Okay

Lance

Traveled with family and small children
Disliked: Amenities, property conditions & facilities
Great location on Michigan avenue. Very cool lobby. Rooms need renovation. Rusty shower. Door to connecting room would not lock so did not feel very secure. I had to put a chair under that door knob to secure my room.
Stayed 2 nights in Apr 2024
Response from shakeel on Apr 24, 2024
Thank you for staying at Congress Plaza Hotel

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome location
Stayed 2 nights in Apr 2024
Response from shakeel on Apr 24, 2024
Thank you for staying at Congress Plaza Hotel

10/10 Excellent

Laurie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from shakeel on Apr 24, 2024
Thank you for staying at Congress Plaza Hotel

6/10 Okay

Greg

Traveled with partner
Little outdated for the $$. Stay was nice just could use some remodeling.
Stayed 2 nights in Apr 2024
Response from shakeel on Apr 21, 2024
Thank you for staying at Congress Plaza Hotel

10/10 Excellent

Sherell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from shakeel on Apr 24, 2024
Thank you for staying at Congress Plaza Hotel

4/10 Poor

Taylor

Traveled with family
Disliked: Staff & service
No parking
Stayed 2 nights in Apr 2024
Response from shakeel on Apr 21, 2024
Thank you for staying at Congress Plaza Hotel

8/10 Good

Steven, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from shakeel on Apr 24, 2024
Thank you for staying at Congress Plaza Hotel

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall no issues with the hotel very good service and clean expensive parking but that's to be expected in Chicago
Stayed 1 night in Apr 2024
Response from shakeel on Apr 21, 2024
Thank you for staying at Congress Plaza Hotel

8/10 Good

Nori

Traveled with partner
Liked: Cleanliness, staff & service
Ice machine was broken and I could hear my neighbor snoring through the shared door. Otherwise nice hotel and convenient for public transit.
Stayed 3 nights in Apr 2024
Response from shakeel on Apr 21, 2024
Thank you for staying at Congress Plaza Hotel

2/10 Terrible

Xingguo

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There are no hot air AC even I turned on to high temp and no hot water to shower, no bottle drink water.
Stayed 1 night in Apr 2024
Response from shakeel on Apr 21, 2024
Thank you for staying at Congress Plaza Hotel

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities
We loved the historical nature of the hotel
Stayed 1 night in Apr 2024
Response from shakeel on Apr 21, 2024
Thank you for staying at Congress Plaza Hotel

8/10 Good

Corey

Liked: Staff & service
.........
Stayed 3 nights in Apr 2024
Response from shakeel on Apr 21, 2024
Thank you for staying at Congress Plaza Hotel

10/10 Excellent

Destiny

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent customer service
Stayed 1 night in Apr 2024
Response from shakeel on Apr 20, 2024
Thank you for staying at Congress Plaza Hotel

8/10 Good

Jeff

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good staff and conveniently located.
Stayed 7 nights in Apr 2024
Response from shakeel on Apr 20, 2024
Thank you for staying at Congress Plaza Hotel

10/10 Excellent

Alex

Stayed 2 nights in Apr 2024
Response from shakeel on Apr 21, 2024
Thank you for staying at Congress Plaza Hotel

8/10 Good

Kandie

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The only thing I didn’t like was that when we got there we wait about 20 minutes for someone to help us check in and no matter where you parked you have to pay
Stayed 1 night in Jan 2024
Response from shakeel on Apr 20, 2024
Thank you for staying at Congress Plaza Hotel

8/10 Good

Tabitha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and loved the classic grandiose decor. Unfortunately our room was connected to the other rooms on either side of us, and there was a large gap between the doors and the floor, meaning we could see light and hear all the noise (TV, even hear when the person was showering) from their room while in our bed.
Stayed 4 nights in Apr 2024
Response from shakeel on Apr 20, 2024
Thank you for staying at Congress Plaza Hotel

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from shakeel on Apr 20, 2024
Thank you for staying at Congress Plaza Hotel

10/10 Excellent

Destiny

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent costumer service
Stayed 1 night in Apr 2024
Response from shakeel on Apr 19, 2024
Thank you for staying at Congress Plaza Hotel

10/10 Excellent

Ciara

Liked: Cleanliness, staff & service, property conditions & facilities
Would definitely recommend! We stay here all the time!
Stayed 2 nights in Mar 2024
Response from shakeel on Apr 19, 2024
Thank you for staying at Congress Plaza Hotel

8/10 Good

Lesley

Liked: Amenities
I did have some concerns based on other reviews - but I find this a very delightful hotel - the lobby is gorgeous and I love the sense of history. My room is large and comfortable. OK - the place is showing it’s age - but I really like that. Highly recommended.
Stayed 1 night in Apr 2024
Response from shakeel on Apr 19, 2024
Thank you for staying at Congress Plaza Hotel

6/10 Okay

Azaher

Business traveler, Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
The floor and corridor is not clean and dump smelling. Inside the room no air conditioning, broken fan. The toilet and bath were clean and good.
Stayed 1 night in Apr 2024
Response from shakeel on Apr 19, 2024
Thank you for staying at Congress Plaza Hotel

2/10 Terrible

Pieter, Sedona

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
AC did not work. Noisy neighbors, inadequate noise dampening. Check in area smells like cigarette smoke.
Stayed 2 nights in Apr 2024
Response from shakeel on Apr 19, 2024
Thank you for staying at Congress Plaza Hotel

6/10 Okay

Robyn

Traveled with partner
Liked: Cleanliness, staff & service
Our room was very hot. Towels were low quality. Bar staff could use some more energy.
Stayed 3 nights in Apr 2024
Response from shakeel on Apr 18, 2024
Thank you for staying at Congress Plaza Hotel

10/10 Excellent

Negash

Liked: Cleanliness, staff & service, property conditions & facilities
I like it
Stayed 5 nights in Apr 2024
Response from shakeel on Apr 16, 2024
Thank you for staying at Congress Plaza Hotel

8/10 Good

Xiaojian

Stayed 4 nights in Feb 2024
Response from shakeel on Apr 18, 2024
Thank you for staying at Congress Plaza Hotel

8/10 Good

Kimberly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed our view of the lake.
Stayed 2 nights in Apr 2024
Response from shakeel on Apr 16, 2024
Thank you for staying at Congress Plaza Hotel

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 4 nights in Apr 2024
Response from shakeel on Apr 18, 2024
Thank you for staying at Congress Plaza Hotel

10/10 Excellent

Erin, Tacoma

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great to stay at such a historic property
Stayed 4 nights in Apr 2024
Response from shakeel on Apr 16, 2024
Thank you for staying at Congress Plaza Hotel

10/10 Excellent

Lawrence, New York

Stayed 3 nights in Apr 2024
Response from shakeel on Apr 16, 2024
Thank you for staying at Congress Plaza Hotel

6/10 Okay

Paykar

Traveled with family
Liked: Cleanliness
…
Stayed 1 night in Apr 2024
Response from shakeel on Apr 15, 2024
Thank you for staying at Congress Plaza Hotel

2/10 Terrible

Sean

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The lobby looks good but the floors where the rooms are, are dirty, ugly and old. There is wall paper falling, holes on the wall covered with wood. The carpet is super dirty and different color. The looks look ok at first sight but the bathroom was dirty, old and unfinished floor. Overall not even worth the cheap price.
Stayed 3 nights in Apr 2024
Response from shakeel on Apr 15, 2024
Thank you for staying at Congress Plaza Hotel

10/10 Excellent

xavier

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
Was a good experience, I'll be back there for sure.
Stayed 1 night in Apr 2024
Response from shakeel on Apr 15, 2024
Thank you for staying at Congress Plaza Hotel

8/10 Good

Rosalind

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
Has not been updated in the bathroom....shower head.
Stayed 1 night in Apr 2024
Response from shakeel on Apr 15, 2024
Thank you for staying at Congress Plaza Hotel

4/10 Poor

Kendra

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I had very high hopes for the congress as I have been coming to Chicago for years and have heard great things. My expectations were not met at all. The floor in our room was dirty when we arrived, toilet flushed so aggressively that water would jump out of the side's, the elevator and hallways smelled strongly of cigarette smoke, and the pillows on the bed were basically just throw pillows and not comfortable to sleep on at all. The staff was very friendly, but I cannot say that we will be staying here again.
Stayed 2 nights in Apr 2024
Response from shakeel on Apr 15, 2024
Thank you for staying at Congress Plaza Hotel

8/10 Good

Dania

Traveled with family
Liked: Staff & service, amenities
Our initial room was not as we had hoped (carpet caused some coughing), but we were able to switch rooms at a minimal cost, much better view, with hardwood floors.
Stayed 3 nights in Apr 2024
Response from shakeel on Apr 15, 2024
Thank you for staying at Congress Plaza Hotel

8/10 Good

Rachel

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We loved everything about our room, the view and being close or walkable to most things. Plus they were helpful with any questions we had. Also offered free storage of our luggage prior to check in. Close to subway and parking. Our room was warm but that's understandable considering being high up and it being an older building. We wanted the history and the view which it gave both.
Stayed 2 nights in Apr 2024
Response from shakeel on Apr 15, 2024
Thank you for staying at Congress Plaza Hotel

6/10 Okay

Melody

Liked: Cleanliness
No air conditioning sucked for two nights
Stayed 2 nights in Apr 2024
Response from shakeel on Apr 15, 2024
Thank you for staying at Congress Plaza Hotel

8/10 Good

Guy

Business traveler
Location
Stayed 3 nights in Apr 2024
Response from shakeel on Apr 15, 2024
Thank you for staying at Congress Plaza Hotel

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amenities aren't the greatest, but tons of character, great location, very efficient staff, unbeatable price
Stayed 1 night in Apr 2024
Response from shakeel on Apr 15, 2024
Thank you for staying at Congress Plaza Hotel

8/10 Good

Christopher

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great historic hotel in a wonderful location! The people were helpful and nice.
Stayed 1 night in Apr 2024
Response from shakeel on Apr 15, 2024
Thank you for staying at Congress Plaza Hotel

10/10 Excellent

Catherine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a small gathering of friends and family in a suite with a lake view, lovely space and very convenient to Columbia College Chicago events.
Stayed 1 night in Apr 2024
Response from shakeel on Apr 13, 2024
: Thank you for staying at Congress Plaza Hotel

4/10 Poor

Yusaku, Hanover

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It's simply old and not so clean. There is no one at the front desk.
Stayed 2 nights in Apr 2024
Response from shakeel on Apr 12, 2024
Thank you for staying at Congress Plaza Hotel

8/10 Good

Ethan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from shakeel on Apr 15, 2024
Thank you for staying at Congress Plaza Hotel

10/10 Excellent

MARY

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
It's a beautiful hotel but the room was rather small.
Stayed 1 night in Apr 2024
Response from shakeel on Apr 12, 2024
Thank you for staying at Congress Plaza Hotel