Nice Staff, facilities could use a little attentio
Posted Sep 5, 2016
The staff were extremely helpful. Our transportation was superb, and the front desk staff answered our questions. My room had an odor of either stale smoke or maybe an animal?
This was more noticeable in the bathroom. It didn't improve even after it was cleaned a second time. The shower head with needed to be de-calcified or replaced. It did not have a focused stream. Water was partially shooting toward the wall and shower curtain rather than where the head was facing.
When opening the sofa bed there was a very large brown stain on the mattress. I think it should have either been sanitized or replaced rather than just turned? I also noticed the lampshade was not secured at the top and was in general disrepair.
The breakfast had all your essential fruits, breads, cereals, juice, coffee teas, and milk. I think it would help to have another waffle iron because a long line formed very quickly, that made it a challenge to get to other items.
It advertised a "Hot" breakfast and saying that I assumed incorrectly that meant eggs, a selection of meats, and potatoes. The first day were scrambled eggs, oatmeal, and biscuits with sausage gravy. It wasn't what I expected, most places would have a selection of meats (sausage links/patties, and bacon) I guess the "Meat"were the pieces of sausage in the gravy?
Overall, our stay wasn't that bad. I would probably stay again too. I expected more for my money. I have stayed at less expensive hotels and had a nicer experience.
Comment from Hotel Management
Sep 8, 2016 by General Manager, Hotel Management
Thank you for writing a review about our property, we appreciate the feedback as it allows us to provide better service to our customers. We recently started our renovation this week that will address some of the areas of concern you pointed out on your review. I have also addressed this with my staff and started a project to ensure we monitor the sofa beds closely. I spoke to my breakfast staff regarding your expectations and we will review our menu options to ensure we offer a wide variety of items. I appreciate you taking the time to write a review and hope you give us another try in the future to meet and exceed your expectations.