Short on information.........
Posted Mar 17, 2017
When asked if the hotel has a park and ride service, the answer was yes. But they said, we are not responsible for your car, and that is acceptable! What they didn't tell you until we arrived is, because you booked with a third party service we have to charge a $10 service fee for the airport ride. Really? And then if you don't stay at the hotel at both ends of your flight, they only offer the shuttle one time, so a taxi is required. So there is another $29 expense.
As far as the room, the Sunbeam coffee maker should have been retired when the 60 were over.
We know where to stay next time, not there!
Comment from Hotel Management
Mar 20, 2017 by General Manager, Hotel Management
Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. I have made sure that the surge charge of the shuttle service is posted in all Expedia affiliate websites. We hope for another opportunity to exceed your expectations.
Should you have any concerns during or after your stay, please reach out to any of our employees directly.