Ratings based on 656 Verified Reviews

4.2 out of 5
87% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 24, 2017
Pros: Close to the freeway and Schaumburg retail area
Cons: Really need to do some TLC work in the workout room, breakfast area, hallways
Location: You need a nice fitness facility close by
The rooms are nice. The entire facility needs some TLC, like refinishing the breakfast bar, grouting around the base of the breakfast bar, replace torn carpet in hallway and sprucing up your workout area.
2 out of 5
by A verified traveler from Michigan

Short on information.........

Posted Mar 17, 2017
Cons: Cleanliness of the entire hotel Up-date the rooms
When asked if the hotel has a park and ride service, the answer was yes. But they said, we are not responsible for your car, and that is acceptable! What they didn't tell you until we arrived is, because you booked with a third party service we have to charge a $10 service fee for the airport ride. Really? And then if you don't stay at the hotel at both ends of your flight, they only offer the shuttle one time, so a taxi is required. So there is another $29 expense. As far as the room, the Sunbeam coffee maker should have been retired when the 60 were over. We know where to stay next time, not there!
Comment from Hotel Management
Mar 20, 2017 by General Manager, Hotel Management
Dear Guest, Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. I have made sure that the surge charge of the shuttle service is posted in all Expedia affiliate websites. We hope for another opportunity to exceed your expectations. Should you have any concerns during or after your stay, please reach out to any of our employees directly.
4 out of 5
Recommended
for Everyone
by A verified traveler

Two night stay

Posted Feb 14, 2017
Pros: It was a great value for the price.
Cons: I had a do-not-disturb sign on the door until noon and nobody ever made up the room, provided towels, etc.
It was fine. The breakfast was far more than I would have expected.
Comment from Hotel Management
Feb 20, 2017 by General Manager, Hotel Management
Dear Guest, Thank you for taking the time to review our hotel, I'm sorry to hear you had an issues with our housekeeping service. I have address the situation and I can assure it will not happen again. Thank you for bringing it to our attention.
4 out of 5
Recommended
for Everyone
by A verified traveler

Expectation of airport shuttle

Posted Feb 10, 2017
We selected this hotel needing an airport shuttle to O'Hare. Learned that it wasn't operational during the early morning hours so needed a cab. Little bit of a hassle. Desk clerk made the call to cab company for me.
Comment from Hotel Management
Feb 13, 2017 by General Manager, Hotel Management
Dear Guest, We are sorry for the inconvenience you might have experienced during your trip. I checked with Expedia support and verified our policy is listed, I'm happy to know our staff was able to schedule a cab for you.
5 out of 5
Recommended
for Everyone
by A verified traveler from Austin, TX

Nice hotel & not too far from O'Hare

Posted Feb 9, 2017
For driving 25 minutes from O'Hare you save money and get away from the airport traffic and hubbub. Very comfortable and clean hotel. Two elevators that responded quickly. The breakfast was very good both mornings and includes cooked traditional items as well as cold. Would definitely stay there again.
Comment from Hotel Management
Mar 12, 2017 by General Manager, Hotel Management
Dear Mike, Thank you for your review, we are happy to know you enjoyed your stay and that it was nice and comfortable. We appreciate your feedback and look forward to your next visit.
5 out of 5
Recommended
for Everyone
by A verified traveler

Awesome breakfast

Posted Jan 18, 2017
We loved staying here. Only down side, no fridge in the room.
Comment from Hotel Management
Jan 23, 2017 by General Manager, Hotel Management
Dear Guest, Thank you for staying with us, we are happy to know you enjoyed our breakfast. We understand the demands of our customers and are happy to let you know that we will be adding fridges and microwaves to every room by the middle of the year. We hope you keep us in mind during your next visit to our area.
4 out of 5
Recommended
for Everyone
by A verified traveler

Hotel was welcoming.

Posted Jan 15, 2017
Hotel was very welcoming. Gave customers free cookies and complitementary breakfast. Also has an indoor pool and room where you can workout.
Comment from Hotel Management
Jan 23, 2017 by General Manager, Hotel Management
Dear Guest, Thank you for providing feedback during your visit, we are happy to know you enjoyed our amenities.
5 out of 5
Recommended
for Everyone
by A verified traveler from IN

Nice

Posted Dec 31, 2016
Good experience once again good location just a little work on beds overall good
Comment from Hotel Management
Jan 6, 2017 by General Manager, Hotel Management
Dear AZ, Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay. We look forward to your next stay.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Dec 19, 2016 on Hotels
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Dec 18, 2016 on Hotels