The room was a handicapped accessible room. The bathroom floor not in good condition. The showerhead leaked. Trimmed area around the bathroom door was repaired with plaster, but not smoothed and repainted.
The bartender was late arriving.
The worst situation was that our floor had many youth who apparently were there for a tournament. There was much loud activity in the hallways fairly late into the evening for two nights....up to about 11:00 PM. We could hear adults who attempted to get the kids quiet, but it was ineffective. We have never experienced this in all of our years of traveling.
Comment from Hotel Management
Aug 4, 2016 by Sandra, Hotel Management
Thank you for taking the time to reach out to us. We understand how important a quiet environment is when you select a hotel, and truly apologize that your experience was so disappointing. Your feedback helps us prevent situations such as this in the future, and we will definitely share your concerns with our team as we work together to ensure all of our guests are completely satisfied and enjoy a relaxing visit while at our hotel. We are happy you enjoyed our breakfast buffet and found our location to fit your needs, but do regret your disappointment with your guestroom, and any inconvenience you experienced as a result of our bartender arriving late. We would love the opportunity of a second chance, and hope you consider staying with us again should your travels bring you back to the area. It would be our pleasure to welcome you.