Ratings based on 1,453 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
84% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveler from Chicagoland

pictures were better than the reality.

Posted Nov 18, 2016
Pros: sleeping room.
Cons: staff didn't seem to enjoy their jobs, Not as friendly as I would have hoped
The room was nice, comfortable and clean. The staff, however, was not very helpful when looking for a nice place to eat. Road construction made entrance and exit to the property more difficult. Exercise room was tiny when compared to picture suggestion. Breakfast was cool, not hot, old.
Comment from Hotel Management
Nov 20, 2016 by Jim H, Hotel Management
Thank you for your comments and I am sorry your visit did not meet your expectations. I have looked up your reservation information and have identified the person on duty that night and will discuss the matter with them and their supervisor.
2 out of 5
by A verified traveler from US

Hotel overall

Posted Nov 17, 2016
Arrived after 8 pm. Registration person not extremely welcoming. Hotel had an odor of use; not clean. Ice Machines not work... no apology or options. Bathroom outlets (both) not functioning. Bed clean but just not to standard expected for their online rating. Day staff busy eating in office and not readily available to front desk and needs of guests. Shuttle person very timely for trip to airport.
Comment from Hotel Management
Nov 21, 2016 by Jim H, Hotel Management
Dear Pamela, please accept my apologies for the problems you incurred during your stay and than you for bringing them to my attention. I have discussed your issues with both the Assistant Mgr and the maintenance department. I was happy to hear the shuttle met your needs. Again, please accept my apologies.
3 out of 5
by A verified traveler from US

Posted Nov 15, 2016
Pros: the breakfast
Cons: we booked a smoking room but were told on arrival there weren't any
Location: very little
very convenient and staff was helpful and helped us
Comment from Hotel Management
Nov 17, 2016 by Jim Horwedel, Hotel Management
Thank you for your comments, we are glad you enjoyed your stay.
5 out of 5
by A verified traveler from US

Weekend stay at the Country Inn & Suites Chicago

Posted Nov 14, 2016
Pros: Best part was the delicious breakfast. Omelet, eggs, bacon & sausage were very, very tasty!
Cons: Road construction made it a little hard to get to hotel.
Location: Did not go to any attractions. Was there for a club board meeting.
Room was spacious & clean! Stayed on second floor. Construction going on at opposite end of motel.
Comment from Hotel Management
Nov 17, 2016 by Jim Horwedel, Hotel Management
We are glad you enjoyed your stay and we too will be glad when the road construction has been completed.
3 out of 5
by A verified traveler from US

Nice

Posted Nov 9, 2016
Beds are comfy. Decor is hideous, but that's just the style they go for being "country." Staff was nice. I only interacted with them during check in and check out. I booked a king bed with studio, but when I arrived they only had a room with two queens. Not a big deal just weird. I appreciated the waffle maker for breakfast. That was a pretty sweet deal. The rest of the breakfast was disappointing. I'd probably do it again if I had to.
Comment from Hotel Management
Nov 17, 2016 by Jim Horwedel, Hotel Management
Thank you for your comments regarding your stay. We have begun a complete renovation of the property which hopefully will be completed by March of next year. Glad you enjoyed the waffles and we are looking at the rest f the breakfast offerings.
5 out of 5
by A verified traveler from US

Perfect for my situation

Posted Oct 19, 2016
Breakfast was just OK I prefer individual oatmeal
Comment from Hotel Management
Nov 18, 2016 by Jim H, Hotel Management
Thank you for your comments and we were happy to read you enjoyed breakfast and will pass along your idea of individual oatmeal.
2 out of 5
by A verified traveler from Texas

Lot of hall noise. Toilet had loud noise

Posted Oct 9, 2016
Pros: A place to sleep after long international trip. Shuttle drivers nice.
Cons: Noisy place. We think night clerk kept walking the halls while watching video on phone. Saturday breakfast opens at 7AM, same as shuttle.
Location: Much further from ORD than expected. Not much around.
Comment from Hotel Management
Nov 18, 2016 by Jim H, Hotel Management
Thank you for your comments and I apologize for the noise you encountered during your stay. The hotel is located six miles from O'Hare but due to the construction on I-90, the drivers take side roads to avoid the traffic back ups.
4 out of 5
by A verified traveler

I loved my stay there

Posted Oct 7, 2016
Pros: Staff was great, room had all I needed, good coffee, etc.
Cons: I liked it all . It was great . long walk to the room
Comment from Hotel Management
Nov 18, 2016 by Jim H, Hotel Management
Thank you for the nice comments and we are glad you enjoyed your stay. Hope to see you again.
4 out of 5
by A verified traveler from Washington state

Nice room, Comfortable beds.

Posted Oct 3, 2016
Pros: Good beds.
Cons: The wait time to be picked up was long. About 45 -60 minutes. And the driver drove very slowly. (but safely)
Location: Several places to eat, which we needed.
Our room was nice, and clean. What makes a good hotel for me is if the bed is comfortable so I can get a good night of sleep before traveling. Beds were great. Staff friendly. There were several places to eat dinner within walking distance, which was good since we arrived after the dinner hour. The only negative was the commute to the airport was long due to construction.
3 out of 5
by A verified traveler

Fine for what we needed could have been better

Posted Sep 19, 2016
Power was out when we arrived. No faultime of the hotel. We booked a room for 5 people but the room did not have accommodations for 5 people and no rollaway available. Free shuttle to airport to catch L train is great!