Ratings based on 503 Verified Reviews

3.6 out of 5
57% of guests recommend
3.8 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

Funeral

Posted Mar 20, 2017
The hallways , entry ways , and carpet in room was absolutely filthy. There were used towels all over the pool area floor. There was garbage outside of numerous rooms in boxes.
Comment from Hotel Management
Mar 23, 2017 by Management , Hotel Management
We apologize you were not satisfied with the condition of the hotel during your stay.We appreciate you taking the time share your experience. We do understand it and do our best to clean the areas mentioned in timely manner on a very busy and overwhelming weekend. Your comments are valued, and your suggestions will be used to consider improvements in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler from matteson,il

Whirlpool suite

Posted Mar 3, 2017
Well I got this room to escape for a day. I stayed in a very spacious king room with a whirlpool. Omg it was the best from the whirlpool to the very soft and comfortable bed. Everything was very clean trust I checked I worked in the hotel industry for over 5 years
5 out of 5
Recommended
for Everyone
by A verified traveler

Weekday getaway!!

Posted Feb 15, 2017
Pros: The staff was very helpful, polite and friendly.
Cons: The toilet's should be checked more often!!
Location: Plenty to do but I didn't want to do anything!!
I enjoyed my stay. It was nice and quiet. I live close by and just wanted to get away for a couple of days. I have stayed here before. The noise level was 0!! I will certainly return again.
Comment from Hotel Management
Feb 17, 2017 by Andy, Hotel Management
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed, Demetra. We look forward to your next stay.
5 out of 5
by A verified traveler

Great night stay!

Posted Jan 22, 2017 on Hotels
Great staff! Great room for the value!
Comment from Hotel Management
Feb 17, 2017 by General Manager, Hotel Management
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed. We look forward to your next stay
5 out of 5
by Natalie

Posted Jan 9, 2017 on Hotels
Comment from Hotel Management
Jan 16, 2017 by General Manager, Hotel Management
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed.We look forward to your next stay.
4 out of 5
by Julie

Convenient and Clean

Posted Jan 6, 2017 on Hotels
The Hotel wasn't a huge hotel but it was very clean and the rooms were quite nice. The Staff was amazing.
Comment from Hotel Management
Jan 16, 2017 by General Manager, Hotel Management
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed.We look forward to your next stay.
1 out of 5
by Brandy

Posted Jan 2, 2017 on Hotels
Our room was roach infested..so disgusting. Killed 3 roaches after only being in the room for 2 hrs.
Comment from Hotel Management
Jan 5, 2017 by General Manager, Hotel Management
We apologize you were not satisfied with the condition of the hotel during your stay. We like to give you confidence that we have seeked our pest control company to take care of the issue, that may have been isolated. We hope that you were satisfied with the resolution and compensation given to you during your stay.
5 out of 5
by Josh

Posted Dec 29, 2016 on Hotels
Comment from Hotel Management
Jan 5, 2017 by General Manager, Hotel Management
thank you for your great compliments Josh. We wish you a very happy new year and look forward to seeing you back again!
3 out of 5
by A verified traveler from Matteson, IL

Posted Dec 27, 2016 on Hotels
Was good except it took 4 hours for our room to warm up to temperature.
Comment from Hotel Management
Jan 5, 2017 by General Manager, Hotel Management
Thank you for your time and your patronage. We apologize for the inconvenience during your stay. However, we have rectified the issue since and assure you the best on your next visit.
4 out of 5
by Warren

Posted Dec 26, 2016 on Hotels
Comment from Hotel Management
Jan 5, 2017 by General Manager, Hotel Management
thank you for your great compliments Warren. We wish you a very happy new year and look forward to seeing you back again!