Ratings based on 469 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
56% of guests recommend
3.8 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
1 out of 5
by A verified traveler

Dirty hotel, Will not go back

Posted Sep 23, 2016
Pros: Checking Out
Cons: Everything! hotel was dirty, needed vacuumed, doors on all storage closets were off in hallways. ice machines did not work
I got to hotel about 7pm for check in and lobby was nice. Got into my room and it was about 80 degrees. Didnt think much of it, turn A/C to 68 and laid done for a quick nap before eating. Ended up sleeping until 10pm when I woke up dripping in sweat. Check A/C and it was 79 degrees still. Messed with A/C control panel and it came on finally. Ordered a pizza and decided to go for walk to let room cool down, got back in a A/C was off again. Called front desk and told them A/C wasnt working, They told me that no maintenance man was on duty, but that when he got to work at 7am they would send him up.I just said are you serious?! Told them that I wanted a different room. He said ok and put me on hold, after 8 minutes I hung up and started packing and called the hotel next door as a back up. I waited for my pizza to arrive and then called back to front desk. Ask again about another room, and he said " oh you are the guy that hung up on me, why did you do that?" I said I got tired of waiting. Finally after 5 minutes of nothing, he got me another room. I went down to get new key. They then said the new room was actually more expensive than what I paid and I would have to pay the difference. At this point I said Are you crazy!!Finally at 1130pm I got into my new room and was able to eat my cold pizza. New room had no working lights, so I went back to my old room and took all the light bulbs and replaced them. Hotel was just dirty on top of everything. Hallway had not been vacuum
3 out of 5
by A verified traveler

One Night Stay

Posted Sep 19, 2016
Pros: Rooms were spacious
Cons: Finish remodeling/updating this location. Pricing should reflect condition of hotel. Very overpriced for what you got.
Location: The location was good. There were places to eat and access to the interstate close by. Close to concert venue
This hotel is rough around the edges to say the least. It needs a good face lift. They noted at the front desk that they were remodeling, but it didn't look like they were doing anything but painting and changing some décor. Sometimes you can't just paint over stuff to make things look better. You can only repaint trim so many times before you should replace it. Cleanliness was fine. Carpet was stained up/worn. Should be replaced.
3 out of 5
by A verified traveler

Posted Sep 19, 2016
It was under renovation but overall a nice hotel.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Aug 28, 2016 on Hotels
5 out of 5
by A verified traveler

Nice very close to my location and shopping center

Posted Aug 28, 2016
Great experience I would definitely stay here when I travel back to Illinois
5 out of 5
by A verified traveler from Matteson, IL

Beautiful Hotel and Great Staff

Posted Aug 28, 2016
The hotel was beautiful, rooms very clean, and staff are excellent and very friendly
3 out of 5
by celese

This traveler left a rating score only Posted Aug 19, 2016 on Hotels
2 out of 5
by A verified traveler

This traveler left a rating score only Posted Aug 17, 2016 on Hotels
2 out of 5
by shirley from Erie

Not worth it!

Posted Aug 16, 2016 on Hotels
This hotel is only priced for the city it's in. I would not stay here again. Plus hotels.com give you a price, then if you don't pay then once you get there it's more. I was UPSET!!!!
2 out of 5
by A verified traveler

Do not recommend this hotel.

Posted Aug 15, 2016 on Orbitz
Check in is 3pm. We had an event to be at by 430 and needed to shower. We were not riven a room until 420 and that was only asking to speak with a manager. We reserved a king room and was given a queen. The hotel smelled and the breakfast was disgusting