Indoor pool

Reviews of Courtyard by Marriott Chicago Deerfield

3 out of 5
Courtyard by Marriott Chicago Deerfield
800 Lake Cook Rd, Deerfield, IL

Reviews

8.4

Very Good

Rating 10 - Excellent. 370 out of 739 reviews" "
Rating 8 - Good. 223 out of 739 reviews" "
Rating 6 - Okay. 76 out of 739 reviews" "
Rating 4 - Poor. 32 out of 739 reviews" "
Rating 2 - Terrible. 38 out of 739 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Azmath Ali

Stayed 1 night in Feb 2024

10/10 Excellent

Yoshiki

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good experience.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 12, 2024
Yoshiki, it's wonderful to hear you had a very positive experience at Courtyard Chicago Deerfield. We continually strive to provide excellent service and it seems we met that mark during your stay. We are looking forward to welcoming you back in the future.

10/10 Excellent

Guadalupe

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was very pleasant and hotel was very nice.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 9, 2024
Guadalupe, it's delightful to know your stay at the Courtyard Chicago Deerfield was a pleasant one and you found our property to be very pleasing. We thank you for taking the time to share your thoughts and look forward to hosting you again in the future.

8/10 Good

Nathan

Stayed 1 night in Apr 2024
Response from Customer Service on Apr 24, 2024
Nathan, thank you for staying at Courtyard Chicago Deerfield and for your rating. We are elated that you had a satisfying stay with us and we're looking forward to welcoming you back for yet another pleasant stay in the future.

10/10 Excellent

louis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property. Welcoming and helpful checkin experience and immaculately clean room
Response from Customer Service on Mar 31, 2024
Louis, your delightful feedback on your recent stay at the Courtyard Chicago Deerfield is much appreciated. It's an honor to know that our warm reception and the cleanliness of your room exceeded your expectations. We hope to see you again soon for another excellent stay.

10/10 Excellent

Carolina

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 25, 2024
Carolina, thank you for your high praise! We're thrilled you had a great experience with our wonderful team members at Courtyard Chicago Deerfield. We look forward to welcoming you back on your next visit.

10/10 Excellent

Jordyn

Liked: Cleanliness, property conditions & facilities
Great stay
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 19, 2024
Thank you for the amazing rating, Jordyn!We are very pleased to hear about the excellent stay we were able to share with you! It is always our highest priority to provide a satisfying experience for all of our guests. We hope you plan on staying at Courtyard Chicago Deerfield soon!Thanks again for leaving your feedback!

10/10 Excellent

Steven w

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No complaints for our 2 day stay enjoyed except for the $11.50 breakfast burrito was not good at all!
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 19, 2024
Steven, it's splendid to know you relished your time at the Courtyard Chicago Deerfield across two wonderful days. We appreciate your comment about the breakfast item and always aim for excellence across all culinary endeavors. We'd be delighted to welcome you back, and hopefully further enhance your dining experience.

10/10 Excellent

Brandy, Bloomington

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved that it’s not in the middle of everything but a short drive to attractions.
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 11, 2024
Brandy, thank you for sharing your experience at Courtyard Chicago Deerfield. We're delighted that our location provided the perfect balance of tranquility and convenience for your stay. We appreciate your positive feedback and look forward to welcoming you back in the future.

6/10 Okay

Gina

Liked: Staff & service
Staff was professional and nice. Property needs a spruce. Mattress was terrrible! One of the most uncomfortable beds I have had at a hotel. And the bedding felt overused. Not a great place for a comfy good night sleep.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 29, 2024
Gina, we appreciate your candid feedback. It's great to know our team members demonstrated professionalism and kindliness during your stay. We regret, however, that you found our property could do with some rejuvenation and that the comfort level of your bedding didn't meet expectations. Assuring quality sleep environments is a top priority, and we'll certainly review your comments to address these aspects more effectively. Your input will help us improve, ensuring we provide all guests with an enhanced stay in future.

10/10 Excellent

Amanda

Traveled with family
Liked: Amenities
Very nice staff meet all our needs
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 26, 2024
Amanda, thank you for sharing your positive experience at Courtyard Chicago Deerfield. We're delighted to know our dedicated team members were able to effectively cater to your needs, resulting in a memorable stay. We look forward to serving you again in the future.

10/10 Excellent

Kelsie

Stayed 1 night in Dec 2023
Response from Customer Service on Jan 8, 2024
Kelsie, thank you for sharing your high rating for Courtyard Chicago Deerfield. We're thrilled to know we met your expectations and hope to welcome you back in the future for another exceptional stay.

6/10 Okay

Elsie

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The location was ideal for us, the pool was nice and warm, and the lovely staff. It's evident that the hotel is cutting back .
Stayed 2 nights in Dec 2023
Response from Customer Service on Jan 13, 2024
Elsie, it's great to hear you enjoyed our warm pool and found our location ideal. Your kind words about our team members are truly appreciated. It's key to us that we ensure all guests have the best experience possible. Thus, feedback like yours regarding the overall condition of the hotel is valuable. We strive to constantly evolve and improve our offerings. We hope to have another chance to serve you in the future.

10/10 Excellent

nicole

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Customer Service on Jan 13, 2024
Nicole, thank you for sharing your positive experience. We're delighted to know that your stay at Courtyard Chicago Deerfield met your expectations. We're looking forward to welcoming you back on your next visit.

10/10 Excellent

Peter Augustus, Skokie

Stayed 1 night in Dec 2023
Response from Customer Service on Jan 22, 2024
Thank you for the perfect rating, Peter!We are very pleased to hear that you had a wonderful stay at Courtyard Chicago Deerfield. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon!Thanks again for the feedback!

10/10 Excellent

ZAYDA

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best customer service
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 30, 2023
Zayda, thank you for recognizing our commitment to outstanding service at Courtyard Chicago Deerfield. We're thrilled to hear your stay was enjoyable. Our team members will be glad to hear of your positive review. We're eagerly looking forward to your next visit!

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Customer Service on Dec 20, 2023
Sandra, it's wonderful to see your perfect score for Courtyard Chicago Deerfield! It seems you had an enjoyable stay with us. We are looking forward to welcoming you back on your next trip.

10/10 Excellent

svena

Stayed 2 nights in Dec 2023
Response from Customer Service on Dec 12, 2023
Svena, thank you for taking the time to rate your recent stay at Courtyard Chicago Deerfield. We're thrilled you enjoyed your experience. Your positive feedback encourages us to continue providing top-notch service to our esteemed guests. We look forward to welcoming you back on your next visit to Deerfield.

8/10 Good

Matthew

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thumbs up for the hotel staffs!
Staffs were very professional and respectful to the guests. The rooms were cleas and the beds were comfy. My only complaint is there are no elevators which can be difficult to drag heavy luggage to the upper floor via stairways.
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 8, 2023
Matthew, we appreciate noticing the professional demeanor of our team members and the cleanliness of our rooms at Courtyard Chicago Deerfield. We're glad to hear you found our beds comfortable as well. Your comment about the challenge of carrying luggage upstairs has also been noted. We're continually looking to enhance our guests' experiences and will consider this facet moving forward. Hoping to host you again in the future.

10/10 Excellent

Rebecca

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We are a family who needs 3 beds. This suite was just right for us, with a particularly comfortable kitchen area next to convenient table that pulls out from the desk. We liked the pool, nice temperature in a pleasant room. The only downsides were lack of places to hang towels and wet swimsuits, and doors (room entrance and exterior side doors) that were stiff to open and didn’t always close completely behind us.
Stayed 3 nights in Nov 2023
Response from Customer Service on Dec 5, 2023
Rebecca, it's great to hear that the Courtyard Chicago Deerfield suited your needs and provided comfort for your whole family. We're glad you enjoyed the kitchen area and pool environment. We've taken note of your feedback regarding the towel hanging space and door functionality and will certainly look into improving these aspects. Your insights are crucial to enhancing our guest experience. We can't wait to welcome you back for another pleasant stay.

8/10 Good

Tamera

Liked: Staff & service, room comfort
The entire hotel smelled like weed. It’s a non smoking hotel yet it didn’t smell like one. It was clean otherwise.
Stayed 3 nights in Nov 2023
Response from Customer Service on Nov 22, 2023
Tamera, thank you for sharing your experience at Courtyard Chicago Deerfield. We're glad to know that you found our posh hotel well-kept. Regarding the unusual smell you noticed, our team takes all measures to ensure that guest standards are strictly maintained. Your feedback, however, has been noted and addressed to ensure an improved experience. We hope to welcome you back in the future, offering the premium experience our guests have grown to expect from us.

6/10 Okay

Verified traveler

Traveled with family
Disliked: Staff & service, room comfort
Ok if traveling by yourself.
The hotel was clean, but what they called a queen bed was clearly a fullsize. And when it says sleeps 5 (a stretch if we are talking about adults), why only have 3 towels in the room? And we requested more, but they were never delivered. Additionally, we paid for breakfasts with our room, but were told there were none when we showed up. Overall, the hotel was clean and safe, but we did not get what we paid for.
Stayed 2 nights in Nov 2023
Response from Customer Service on Nov 13, 2023
Greetings, we appreciate your feedback. It's good to know that you found our property clean and secure. However, we regret to hear about the misalignment between expectations and reality, specifically about bed size and the provision of towels. We understand your disappointment regarding the delivery of requested items and the breakfast situation, as well. These concerns will be addressed promptly to ensure a finer experience for our guests in the future. We hope to have the chance to serve you better.

2/10 Terrible

jim

My stay begins on Monday 11/13.
Stayed 1 night in Nov 2023
Response from Customer Service on Nov 12, 2023
Jim, it seems there may be a misunderstanding as your review implies an upcoming stay. Please return to share your experience after your visit so we can get a sense of how well we met your expectations. Best wishes for your upcoming stay.

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s great
Stayed 2 nights in Sep 2023
Response from Customer Service on Nov 8, 2023
Nicholas, it's splendid to hear you had a wonderful experience at the Courtyard Chicago Deerfield. We appreciate your positive feedback and hope to see you again soon for another fantastic stay.

10/10 Excellent

Lessie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was great
Stayed 2 nights in Oct 2023
Response from Customer Service on Oct 23, 2023
Lessie, thank you for your stellar review! We're thrilled to hear that your stay at Courtyard Chicago Deerfield was a wonderful one. Your kind words are greatly appreciated and we look forward to the opportunity to accommodate you again in the future.

2/10 Terrible

Scott

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Customer Service on Oct 24, 2023
We appreciate the feedback, Scott.It's disheartening that we couldn't exceed your expectations and offer you the most positive experience possible. We care deeply about the satisfaction of our guests so we do hope you give us another opportunity to improve your opinion of us.

8/10 Good

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, Quiet and Comfortable
This property appeared to be brand new, and the free breakfast was delicious.
Stayed 1 night in Oct 2023
Response from Customer Service on Oct 22, 2023
Philip, thank you for your review. At Courtyard Chicago Deerfield, we take pride in our fresh, modern premises and we're thrilled to hear that you enjoyed it. It's also great that you appreciated our complimentary breakfast. We can't wait to welcome you back for another positive experience.

10/10 Excellent

Myra, Milton

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean, well maintained and in a safe neighborhood. Room was very clean, bed was very comfortable, overall I would say this was an enjoyable stay. The best feature though was the staff. Every person I dealt with was amazing! Super friendly, helpful, and made me feel very welcome. The staff was 10/10!!
Response from Customer Service on Oct 19, 2023
Myra, it's fantastic to hear that your stay at the Courtyard Chicago Deerfield was an enjoyable one. We pride ourselves on offering a clean and comfortable environment for our guests and it's wonderful to hear that your stay reflected this. We're particularly delighted to hear our amazing team members made your stay extra special. Their dedication to service and friendliness truly sets the tone for a remarkable stay. We're thrilled to receive your wonderful feedback and look forward to your next visit.

10/10 Excellent

Rod Anne, Las Vegas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and nice room! They let us checked in early too!
Stayed 3 nights in Oct 2023
Response from Customer Service on Oct 12, 2023
Rod, thank you for your generous comments about Courtyard Chicago Deerfield. We're thrilled to hear that you appreciated our accommodating team members and comfortable rooms - and that we were able to facilitate a convenient early check-in for you! We look forward to the pleasure of welcoming you back in the future.

10/10 Excellent

MARGARET

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are spacious very comfortable
Stayed 1 night in Sep 2023
Response from Customer Service on Oct 10, 2023
Margaret, it brings us joy to hear your feedback regarding the comfortable and expansive rooms at the Courtyard Chicago Deerfield. We do our utmost to provide a pleasant stay for our guests, so your positive words mean a lot to us. We can't wait to welcome you back for another great experience.

8/10 Good

Holly

Traveled with group
Liked: Cleanliness, staff & service, amenities
Area was clean and nice. Only one trash can in room ver small no garbage bags. No exhaust fan in bathroom. No microwave. Just some odd things we noticed. Thank you
Stayed 2 nights in Oct 2023
Response from Customer Service on Oct 10, 2023
Holly, it's great to hear you found the Courtyard Chicago Deerfield clean and welcoming. We're sorry if some elements were not up to your expectations. Your comments about the amenities have been taken into account to ensure future guests have everything they need. Thank you for sharing your insights and we hope to have the opportunity to serve you again in the future.

10/10 Excellent

Daniel Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Customer Service on Oct 10, 2023
Thanks for the perfect rating, Daniel! We can't wait to see you again soon for another amazing experience at Courtyard Chicago Deerfield. Have a great day!

8/10 Good

Cathy, Columia

Liked: Property conditions & facilities
We had a difficult time opening the door. The door tended to stick. You really had to push it hard to open. Otherwise, all was fine.
Stayed 1 night in Sep 2023
Response from Customer Service on Oct 2, 2023
Cathy, thank you for staying with us at Courtyard Chicago Deerfield and sharing your feedback. We regret hearing about the challenge you faced with the door; rest assured, our team members are working to ensure every detail is in order. It's indeed pleasing that aside from this, you found everything satisfactory. We look forward to hosting you again and giving you an even more positive experience.

10/10 Excellent

Andy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice area and building is clean. amenities were perfect
Stayed 4 nights in Sep 2023
Response from Customer Service on Sep 23, 2023
Thanks for sharing this perfect rating, Andy!We're thrilled to hear you enjoyed your stay at Courtyard Chicago Deerfield! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Customer Service on Sep 18, 2023
Mark, it's wonderful to see your five-star rating for Courtyard Chicago Deerfield! We trust you had a memorable stay and hope to welcome you back for another excellent experience. Thanks for taking the time to share your feedback, have a great day!

10/10 Excellent

Brady

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 1 night in Sep 2023
Response from Customer Service on Sep 16, 2023
Brady, it's always encouraging to hear such wonderful feedback. We're thrilled your stay at Courtyard Chicago Deerfield exceeded your expectations. We can't wait to serve you again on your next visit!

10/10 Excellent

nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2023
Response from Customer Service on Sep 15, 2023
Nancy, it's wonderful to see you had a five-star experience at Courtyard Chicago Deerfield! We're delighted you enjoyed your stay and hope to serve you again in the future.

10/10 Excellent

Mary, Circle Pines

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful courtyard, very comfy beds, and super helpful staff!
Stayed 3 nights in Sep 2023
Response from Customer Service on Sep 13, 2023
Mary, we're thrilled to hear you appreciated the beautiful courtyard at Courtyard Chicago Deerfield! We're also glad you found our beds exceptionally comfortable, and our team members made a positive impact on your experience. Your feedback is greatly valued and we hope to welcome you back again soon.

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
An older property, it is well maintained, comfortable, and affordable. It has two levels, yet no elevator access to the second floor
Stayed 1 night in Sep 2023

8/10 Good

Jersey

Traveled with group
Liked: Amenities
The lighting and outlets needs attention. Our main light flickered on like a strobe light, and the wall outlet shorted out my charger box/cord and melted it. Thankfully nothing was plugged in at the time, but scary thing is I was gone all day and it could have caught on fire. The outlets by the headboard was loose and kept falling out and would barely charge anything. The fridge froze everything. There’s not a vent in the bathroom. However the staff were great and there was no other complaints!
Stayed 3 nights in Sep 2023
Response from Customer Service on Sep 5, 2023
Jersey, we appreciate your decision to choose the Courtyard Chicago Deerfield and sharing your experience. Your feedback regarding certain aspects of your room, such as the electrical features and the fridge, is alarming, and we assure you that we take such matters seriously. Safety is paramount for us, and we'll make sure to address these immediately to rectify any issues.We are encouraged to hear your positive remarks regarding our team members, and we're glad that they made a positive impact on your stay. Thank you once again for bringing these matters to our attention. We hope to serve you again in the future, providing the high-quality experience you expect and deserve.

8/10 Good

Levi

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfy beds
Stayed 4 nights in Aug 2023
Response from Customer Service on Aug 30, 2023
Levi, we're glad the comfort of our beds at Courtyard Chicago Deerfield added to the satisfaction of your stay. We hope to have the pleasure of welcoming you back soon.

8/10 Good

SING NAM, Arcadia

Liked: Cleanliness, staff & service, property conditions & facilities
Good location with good rate to access to our preferred restaurant before next day flight from ORD.
Stayed 1 night in Aug 2023
Response from Customer Service on Aug 28, 2023
SingNam, thank you for choosing Courtyard Chicago Deerfield for your stay. We're thrilled you appreciated our strategic location and competitive rates. It sounds like our vicinity to your preferred restaurant added to the convenience of your stay. We hope you had a wonderful flight and look forward to welcoming you again soon. Safe travels!

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, property conditions & facilities
Quiet hours would be nice
Load neighbour playing music until after midnight. Did turn down music as requested by hotel staff but could still hear the booming through the walls. Staff courteous but perhaps quiet hours after 11pm would further increase the likelihood of a good review.
Stayed 2 nights in Aug 2023
Response from Customer Service on Aug 28, 2023
We appreciate your feedback regarding the noise level during your stay. Our team is devoted to aiding all our guests and we are glad to hear action was taken, albeit not to the extent you'd have preferred. We take your suggestion to establish quiet hours after 11pm seriously and will consider it for future improvements. We hope you'll consider staying with us again in the future.

6/10 Okay

Kinnyetta

Picked the property because the shuttle service was free and convenient. However there was no one to run the shuttle service so we spent $60 on Ubers.
Stayed 1 night in Aug 2023
Response from Customer Service on Aug 28, 2023
Kinnyetta, thank you for sharing your experience. It's unfortunate to hear that the complimentary shuttle service did not meet your expectations. Please be assured that continuous improvements are at the heart of what we do, and we will strive to ensure that all our amenities function seamlessly. We hope this incident won't deter you from considering us for future stays.

10/10 Excellent

Valeska

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Only issue I had was there was a weird smell in room. May have been the carpet. Wasn't overwhelming Oh and no exhaust fan in bathroom was a little unusual
Stayed 1 night in Aug 2023
Response from Customer Service on Aug 29, 2023
Valeska, we appreciate your excellent rating and feedback. It's regrettable to hear about the peculiar scent in your room and your remarks regarding the bathroom. Rest assured, the Courtyard Chicago Deerfield team is constantly striving to improve guest comfort. We hope to welcome you back soon for an even better experience.

10/10 Excellent

Tamara

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is great for the price you pay
Stayed 2 nights in Aug 2023
Response from Customer Service on Aug 26, 2023
Tamara, thank you for recognizing the value provided by Courtyard Chicago Deerfield. We take pride in offering top-notch service and amenities at an affordable rate! Looking forward to welcoming you back for another memorable stay.

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Customer Service on Aug 27, 2023
Thanks for the amazing rating, Mike!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at Courtyard Chicago Deerfield!

10/10 Excellent

H Brian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Customer Service on Aug 25, 2023
Thank you for the fantastic rating, H!We strive to make all of our guests feel welcome and relaxed during their time at Courtyard Chicago Deerfield! We can't wait to see you again soon.

2/10 Terrible

Jack

Stayed 2 nights in Aug 2023
Response from Customer Service on Aug 24, 2023
We appreciate your feedback, Jack.Your experience is not on par with the level of service we're accustomed to sharing with our guests. We do hope for the chance to share a more positive experience with you soon.

6/10 Okay

Janet

Stayed 2 nights in Aug 2023
Response from Customer Service on Aug 22, 2023
We appreciate you leaving your feedback with us, Janet.While we're glad you enjoyed your stay, we regret that your visit was anything less than ideal. We look forward to sharing a more enjoyable experience with you soon.