Ratings based on 345 Verified Reviews

4.5 out of 5
97% of guests recommend
4.6 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Dallas, TX

Wonderful Place

Posted Jan 17, 2017
Pros: The staff was knowledgeable and friendly. The location was great in regards to all the major landmarks. The hotel bar served delicious adult beverages
Location: We walked everywhere imaginable! We only had to take a taxi a few times, but there was always one within moments since we were in a great location!
My boyfriend and I were in town just enjoying the city on a random getaway.
3 out of 5
Recommended
for Everyone
by A verified traveler

Ok

Posted Dec 27, 2016
OK only problem was the shower not draining and water accumulated while in the shower that's all
Comment from Hotel Management
Dec 27, 2016 by DOS, Hotel Management
Thank you for giving us the opportunity to host your stay in Chicago. We sincerely apologize for your experience with your drain. This has been brought to the attention to the appropriate department to correct the mentioned concerns. We appreciate your feedback and we hope to see you again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel, great location

Posted Dec 11, 2016
we had a great time shopping, eating and seeing shows, this hotel met all our needs.
Comment from Hotel Management
Dec 11, 2016 by Anthony , Hotel Management
Thank you for sharing about your recent experience with us in Chicago. We are thrilled to hear you had a great time while exploring our wonderful city! We look forward to welcoming you back on your return visit to the Windy City!
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Excellent hotel close to Downtown and shopping

Posted Nov 28, 2016
Friendly and helpful staff. Nice pool on 10th floor. Short wait on elevators. Comfortable beds with premium TV channels and complimentary WIFI. I definitely would stay here again!!
Comment from Hotel Management
Nov 28, 2016 by DOS, Hotel Management
Martha, thank you for taking the time to share your experience. It sounds like you had a lovely visit to Chicago! It was our pleasure to assist you during your stay. We will be sure to share your feedback with our entire staff. We can't wait to have you back in the Windy City!
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Easy and Convenient!

Posted Nov 26, 2016
Kind and respectful staff and very helpful. Everything was convenient at every hour and the magic of Chicago was a block in every direction. We'll be back!
Comment from Hotel Management
Nov 28, 2016 by DOS, Hotel Management
Sarah, thank you for giving us the opportunity to host your stay in Chicago. We truly appreciate the time you have taken to compliment our hotels service. Our team works extremely hard to make sure every guest feels right at home. We will be sure to pass along your kind words to our entire team. We hope to see you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Posted Nov 21, 2016
everything was awesome, rates were very competitive, check in was smooth, room is very spacious and comfortable, my only complaint was the dirty/stained carpet. Spoke with front desk and they advised that it was going to be address this year. We'll definitely come again to this location. Thank you
Comment from Hotel Management
Nov 23, 2016 by DOS, Hotel Management
Vicki, thank you for taking the time to share your experience. We are so grateful for the opportunity we had to host your stay in Chicago. We truly appreciate your kind words about our hotel. We apologize for the condition of your carpet. We have shared your feedback with the appropriate department to correct the mentioned concerns. We look forward to hosting your stay again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from s

In the heart of the miracle mile.

Posted Nov 21, 2016
Our room was clean and inviting. The hotel staff were friendly and very helpful. It's a quick walk to so many wonderful restaurants and the shopping is great.
Comment from Hotel Management
Nov 21, 2016 by DOS, Hotel Management
Linda, thank you for your positive feedback. We are so glad you found our hotel staff to be friendly and helpful. It’s our pleasure to assist you and make you feel at home. We are delighted to hear you enjoyed our location; it is a perfect place to stay for shopping, dining, and sightseeing. We will definitely pass along your nice comments about our staff. We thank you for staying with us and look forward to hosting your next stay in Chicago!
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Fantastic

Posted Nov 20, 2016
The staff were great! They took great care of us. Awesome location! The drinks at the bar were pretty amazing as well.
Comment from Hotel Management
Nov 21, 2016 by DOS, Hotel Management
Aaron, thank you for your kind response. We are so glad you enjoyed our friendly staff. In addition, our impressive location; we are in a perfect area for a weekend full of shopping and sightseeing. We hope to see you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Ohio

Grateful!!

Posted Nov 15, 2016
Location: We were able during the weekend to take in Millennium Park, Navy Pier, Shedd's Aquarium. Granddaughter loved shopping Sephora's giant store!
We stayed here so my son could audition for America's Got Talent. We were only going to be in town over weekend (my son, his 14 yr old daughter and me). My son works very hard with little breaks, and I wanted him to have a good time. The room was beautiful, and impressed my picky granddaughter. The location was great, and the staff were very helpful, including finding a rubber band for my granddaughter. Thanks for the best weekend I spent with them.
Comment from Hotel Management
Nov 17, 2016 by DOS, Hotel Management
ML, thank you for giving us the opportunity to host you and your family in Chicago. What an amazing experience you all had! Congratulations to your son on his audition. We are so happy we were able to make your weekend special. We strive to go above and beyond guest expectations. We truly appreciate the time you have taken to share your experience. We hope to see you again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from San Juan, PR

Thumbs Up!

Posted Nov 7, 2016
Pros: Shower & location.
Cons: Walls were relatively thin. I could hear kids running in the hallway & other noises from other rooms. I was afraid then that they could hear me.
Location: Magnificent mile, Lake, Northwestern, shopping & restaurants!
Excellent shower!, Fantastic location!, friendly staff, fridge in room where we put all of our left overs & bottles of water. I like the security where only the floor where your room is located can be accessed by your key & that the htel is locked by 11:00 pm. You can still get in with your key. We arrived @ 11:01 to check in, but the dor was locaked. We still had no trouble checking in.
Comment from Hotel Management
Nov 7, 2016 by DOS, Hotel Management
Bob, thank you for taking the time to share your experience. We are delighted to hear that you had an enjoyable stay. Our guests safety is our top priority and we work hard to make sure every guest is comfortable and safe. We thank you for your kind words about our staff. We will be sure to pass along your nice comments to our entire team. We apologize for the discomfort the noise caused you. We thank you for your time and we hope to see you again soon!