Ratings based on 1,148 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
96% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler

Posted Aug 25, 2016
Book the room two days before we live. The price is fair and the location is quite nice, close to the Michigan Avenue and many tourist destinations.There is a Starbucks shop in the lobby.
Comment from Hotel Management
Aug 26, 2016 by DOS, Hotel Management
Thank you, it is wonderful to hear such great comments. We are glad you enjoyed the location of our hotel; we are conveniently located near many attractions, shopping, and centered around a variety of bus routes. Thank you for sharing your positive feedback. We hope to see you again soon!
4 out of 5
by A verified traveler from stratford, ontario, canada

Great location

Posted Aug 23, 2016
Hotel was close to everything. We had a family emergency back in Canada and had to leave 2 nights earlier than our planned 3 night visit. Even though we booked Expedia the hotel still refunded us 1 nights stay and the staff was extremely helpful to give us info regarding the airport (we brought the train into Chicago from port huron). The hotel is clean and staff are great! We will stay here again.
Comment from Hotel Management
Aug 24, 2016 by DOS, Hotel Management
R&J, thank you for giving us the opportunity to host your stay. We are so sorry that your stay had to be cut short. It is our pleasure to assist in anyway possible! We hope to have you back soon so you can explore more of Chicago!
4 out of 5
by A verified traveler from Detroit, MI

Great location downtown

Posted Aug 22, 2016
Pros: Location. Great staff. Convenient parking.
Cons: There is no sink or mirror in the bathroom. Having a sink/mirror outside the bathroom is a nice bonus, but it needs to be in the bathroom as well.
Hotel provides an attached parking garage, and is a quick walk to the Magnificent Mile as well as many good dining options. There is a free trolley which runs to Navy Pier.
Comment from Hotel Management
Aug 22, 2016 by DOS, Hotel Management
Paul, thank you for giving us the opportunity to host your stay in Chicago. We are so delighted to hear that you enjoyed our location and staff. We apologize for the inconvenience the sink location caused you. We will be sure to share your feedback. We thank you for your time and we look forward to your next visit to Chicago.
4 out of 5
by A verified traveler

Posted Aug 12, 2016
Nice hotel with easy walking access to Michigan Ave
Comment from Hotel Management
Aug 14, 2016 by Anthony, Hotel Management
Thank you for sharing some feedback in regards to your recent stay in Chicago. I am pleased that you were able to take advantage of our prime location off the Magnificent Mile! We look forward to welcoming you back in the future!
5 out of 5
by A verified traveler

Hotel was close to shops, restaurants, bars, etc

Posted Aug 8, 2016
The staff was exceptional and very accommodating. The front desk was very friendly.
Comment from Hotel Management
Aug 8, 2016 by Anthony, Hotel Management
Thank you for sharing some feedback based off your recent stay with us! I am ecstatic that you found our team to friendly and accommodating! I will be sure to pass your comments along! We look forward to welcoming you back on your future travels to Chicago!
4 out of 5
by A verified traveler from St Louis

Close to sights

Posted Jul 29, 2016
Can walk to a lot of sights and tours and also good choice of restaurants and shopping
Comment from Hotel Management
Aug 6, 2016 by Anthony, Hotel Management
Hi S! Thank you for sharing about your recent experience with us in Chicago. It seems you had a great time and took total advantage of our fabulous location! We look forward to welcoming you back on your future travels to the Windy City!
5 out of 5
by A verified traveler from Melbourne, Australia

Nice hotel in great location

Posted Jul 26, 2016
Hotel is located just off of the Miracle Mile. Lots of shopping and food options available nearby. 7Eleven just around the corner for snacks and drinks. Easy walk to Millenium Park, the loop, and Navy Pier. Only low point was the speed of elevators at peak checkout time. There are 3 elevators but only 2 in operation. After waiting nearly 10mins I gave up and took the stairs from the 11th floor.
Comment from Hotel Management
by Anthony, Hotel Management
Hi Rachel, Thank you for sharing about your recent experience with us in Chicago. Unfortunately, we did experience some mechanical issues with one of our elevators. I do apologize for the wait times this caused while you were waiting to move about the hotel. However, I am very happy to hear you enjoyed your stay otherwise. We look forward to welcoming you back on your future travels to Chicago. Regards, Anthony Visone Front Desk Manager
4 out of 5
by A verified traveler from MI

Nice room great location

Posted Jul 26, 2016
Nice clean room but nothing overly special. Fantastic shower! Only recommendation is to bring your own pillow as the pillows were pretty thin.
Comment from Hotel Management
Jul 26, 2016 by DOS, Hotel Management
Tim, thank you for giving us the opportunity to host your stay in Chicago. We are so happy to hear that you found your room clean and shower refreshing. We apologize for the discomfort that your pillows caused you during your stay. We have shared your feedback with our Housekeeping department to correct the mentioned concern. We hope to see you again soon!
5 out of 5
by A verified traveler from MI

Hotel is close to all downtown attractions

Posted Jul 16, 2016
Great location. Service was wonderful! We went to Hancock building's observation deck and did some fabulous shopping!
Comment from Hotel Management
Jul 17, 2016 by Anthony, Hotel Management
Dear Carol, Thank you for taking the time to share about your experience with us in Chicago. I am so pleased to hear that you enjoyed your time with us and found the staff to be wonderful! Not to mention the fabulous views from the Hancock Observatory deck! We look forward to hosting you again on your future travels to Chicago! Regards, Anthony Visone
5 out of 5
by A verified traveler

Nice hotel in center of Chicago with very friendly

Posted Jul 15, 2016
This hotel was convenient to the locations in downtown Chicago. We stayed 5 days. The staff throughout was friendly and helpful. The hotel was clean and comfortable but the staff made it an excellent stay.
Comment from Hotel Management
Jul 17, 2016 by Anthony, Hotel Management
Dear Mark, Thank you for sharing some feedback based off your recent experience with us at the Courtyard Magnificent Mile. We are very lucky to be located in such a prime location off the Magnificent Mile. Our staff is very passionate to ensure our guests have the best stay possible! We look forward to welcoming you back on your return trip to Chicago. Regards, Anthony Visone Front Office Manager