Ratings based on 421 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
95% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Families
by A verified traveler

Close enough to Convention Center for drivers

Posted Aug 25, 2015
Pros: Clean pool was kept at a warm temperature.
Cons: Towels in pool area were too small. No bathroom in the pool area. Had to run daughter up to room on the 2nd floor to use bathroom.
Location: Close enough to the Convention Center. About a 3 -5 minute drive.
Staff was kind and helpful. Charged us for only 1 car instead of 2 being that my wife wasn't getting in until early the next morning (2am) anyhow. They also made no fuss about my sister and her 2 boys, who live nearby, coming in to visit and use the pool. Bed was comfortable, and my 4 y.o. daughter loved using the pull-out couch as her own bed.
2 out of 5
by A verified traveler from Seattle

If you book through Expedia, no guarantees

Posted Aug 25, 2015
Location: The location, right next to a casino, was less than ideal.
I made a reservation through Expedia and paid in advance for a room with two queen beds. When I arrived, though, the person at the front desk told me that since I had booked through Expedia, the hotel staff were not required to give me the room I had paid for. Instead, he said he could only offer me one king-size bed and a sleeper sofa. That meant that my two kids wound up in the king bed while I was stuck on the sofa. They didn't even send someone to make up the bed. I had to root around in drawers until I found a single top sheet, a spare pillow, and one thin blanket. The hotel management also seemed to be trying to save money by keeping the hotel as understaffed as possible at all times. That meant long lines to check in and check out, as well as a line about 15 people long in the morning when I went down to the lobby to try to buy a cup of coffee and a few pastries and found two harried staff members trying to cook, make coffee drinks, and serve a cafe packed with people. I also didn't appreciate the party scene my young sons and I had to walk through as we went down the hallway to the pool. We had to work our way through a group of 8 or 9 college-age men who were milling around in the hallway and walking in and out of neighboring rooms. And we had to do it quickly so that my sons wouldn't notice the obscenity-laced sign someone had hung on the door. I wonder why I paid so much for the backache I got from the sleeper sofa and several instances of such lousy service.
5 out of 5
Recommended
for Everyone
by A verified traveler from des plains IL

The best

Posted Aug 24, 2015
Hotel was clean and very nice. Had excellent staff. Would be staying there for now on.
5 out of 5
Recommended
for Everyone
by A verified traveler from Minneapolis, MN

Nice hotel close to the airport

Posted Jul 14, 2015
Pros: Nice staff, clean room
Cons: N/A
Location: Shuttle to bring you to the "L," walking distance from a casino, bar inside hotel.
Great experience. The room was nice and staff was very helpful/friendly.
5 out of 5
Recommended
for Families
by yamin from St.louis

A nice hotel

Posted May 27, 2015 on Hotels
I am really enjoy their service.
4 out of 5
Recommended
for Couples
by William

This traveler left a rating score only Posted May 8, 2015 on Hotels
5 out of 5
Recommended
for Families
by Carol from Richfield, MN

Wonderful hotel, will stay again!

Posted Apr 21, 2015 on Hotels
The management was so nice to let us have a late checkout since our flight left late afternoon. Much appreciated!
4 out of 5
Recommended
for Couples
by carrie

This traveler left a rating score only Posted Apr 3, 2015 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler from JAPAN

空港とカジノに近い

Posted Feb 23, 2015
シカゴ観光のために予約。 部屋は快適で隣にカジノがあるため、夜に遊びに行くのにも困らなかった。 シカゴの街中で夜に出歩くのは不安があったため少し離れた場所を選択したのが正解だった。 ただし、コンベンションセンターで催しものをする際は街中への道路が混雑するので早めの出発をお勧めする。
5 out of 5
Recommended
for Couples
by A verified traveler

valentine's

Posted Feb 20, 2015 on Hotels
We loved it and not only the hotel but the food at the bistro was great too.