Ratings based on 135 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
82% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from west dundee Il

Nice hotel centrally located

Posted Apr 20, 2016
The manager at night went above and beyond to accommodate us. We arrived late and the bistro was closed. He went back himself and made us food and it was exactly how we asked for it. The next night we got back late from our event and he did exactly the same thing. Customer service at its finest
5 out of 5
by A verified traveler

Posted Mar 31, 2016
Clean and comfortable. Missed not having a refrigerator or microwave in room.
Comment from Hotel Management
Apr 16, 2016 by A. Staller, Hotel Management
Dear Traveler, Thank you for taking the time to include your feedback from your most recent stay. While some of our rooms do not come equipped with a microwave or refrigerator, we do have many on property available upon request. Next time you visit, we will be happy to assist you with this! Thank you again for your feedback and I hope to see you soon!
4 out of 5
by Gerald

North West Chicago

Posted Feb 15, 2016 on Hotels
Very nice Courtyard. Room and Hotel was very clean. Very nice area to work during the day with fireplace. Very good restaurant just steps away fro hotel called American Cafe. Had dinner there twice.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Feb 5, 2016 on Hotels
5 out of 5
by A verified traveler

Nice and clean

Posted Jan 15, 2016
Nice staff and clean facilities. The bed was comfortable and warm.
4 out of 5
by John

This traveler left a rating score only Posted Dec 15, 2015 on Hotels
3 out of 5
by Charles

Double-charged for breakfast!!

Posted Dec 14, 2015 on Hotels
All was well, except that I pre-paid for breakfast via the extra booking charge at Hotels.com, then the HOTEL CHARGED ME AGAIN, even though they verified that I paid the breakfast option. Don't like paying extra for nothing.
5 out of 5
by Emily from Valparaiso, Indiana

Posted Nov 24, 2015 on Hotels
Loved it!
5 out of 5
by A verified traveler from New Jersey

Spotless and the staff are wonderful!

Posted Nov 12, 2015
Everything was perfect! The staff was Outstanding, Courteous and Helpful!!
5 out of 5
by Robert from Cleveland

Great Stay

Posted Oct 2, 2015 on Hotels
I attended a family wedding in Illinois ... very pleased with the accommodations & staff.