Ratings based on 120 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
78% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from H

Excellent Stay

Posted Dec 6, 2016
Is my favorite hotel to be. Cozy fireplace, clean and spacious rooms. Quiet, and great customer service. It has a fitness room and swimming pool with whirlpool. Is a perfect getaway for me. And the price is good.
Comment from Hotel Management
Dec 8, 2016 by Barb Merigold, Hotel Management
Thank you for sharing your feedback. We are so glad to hear that you love all the hotel's amenities. We hope to see you again soon!
3 out of 5
by A verified traveler from US

Very noisy

Posted Nov 26, 2016
The in room refrigerator was so loud it had to be unplugged. The rooms and hallway were active and loud all night with doors voices and walking
Comment from Hotel Management
Nov 29, 2016 by barbara.merigold@marriott.com, Hotel Management
Thank you for sharing your experience. We are sorry to hear that there was noise in the hallway at night. When guests return at a late hour, and the rest of the hotel is asleep, the noise seems even louder. We do have employees on property overnight and security on busy weekends, and can always address any disruptive noise issues that arrive. We also have extended rooms you can request where there is a long hallway upon entering that keeps you further away from the noise when you are sleeping. If your travels bring you back to St. Charles, we would be more than happy to provide you with one of these rooms. Thanks again for sharing your feedback!
3 out of 5
by A verified traveler from Des Moines, IA

King room but no Jacuzzi like pictured.

Posted Oct 30, 2016
Pros: Hotel itself was up to date and modernized, they had a decent selection of snacks and beverages to purchase, quiet at night, staff greeted us upon entering and at check out said thanks.
Cons: We were given a handicap king room and the hotel was not full, they didn't change our rooms when we asked. We also had a difficult time getting the thermostat and AC to start, the front staff still didn't move our rooms. We booked this hotel under the impression we would have a jacuzzi in our room like pictured but the front staff said that was only in their one suite that is booked for the night.
Comment from Hotel Management
Nov 1, 2016 by Barb Merigold, Hotel Management
Thank you for sharing your comments about your stay. I am glad to hear that our staff very hospitable upon your arrival and departure. I am sorry to hear that you did not get the room you expected. The room with the spa is sold separately at a higher rate. I'll have to look into your booking to see if the picture of the spa room is the only one being featured leading you to that expectation. Thank you very much for this feedback! We hope you visit us again soon.
3 out of 5
by A verified traveler

Posted Sep 21, 2016
Pros: Location
Just an average hotel with rates too high for the accommodations.
Comment from Hotel Management
Sep 22, 2016 by Barb Merigold, Hotel Management
Thank you for sharing your feedback. During our peak season from spring to fall, our rates do increase based on our occupancy. Try us again during the winter or holiday season and you may see some discounted rates that better meet your needs. We hope you come and see us again. Thanks!
5 out of 5
by Kimberly

Posted Jul 23, 2016 on Hotels
Comment from Hotel Management
Jul 25, 2016 by Barbara Merigold, Hotel Management
I am so glad to hear you enjoyed your stay...thanks for staying with us!
5 out of 5
by Laura

Posted Jul 18, 2016 on Hotels
Comment from Hotel Management
Jul 25, 2016 by Barbara Merigold, Hotel Management
Thank you for sharing your stay. We hope to see you again soon!
4 out of 5
by Willy

Not get for what i book in ended up paying more !

Posted Jul 18, 2016 on Hotels
I was very good services clean & peace full , the only problem was the i booking for a jacuzzi bathtub when we got the room don't not have a bathtub , when back to the from desk ask for a room with bathtub because that's what i was book for they toll me the i wasn't book for the kind a room they say that some time website or app like expidia, hotels , etc lie to costumers about the room pics . Any way i ended up paying $10 extra a night for bathtub room
Comment from Hotel Management
Sep 22, 2016 by General Manager, Hotel Management
I am so sorry for the confusion with the spa king room. Expedia rooms can book our regular kings or our double queens. We usually have a $20 upcharge on our spa rooms. I am glad we had one available for you and the front desk was able to upgrade you at half the price. Thanks for your feedback and for staying with us!
4 out of 5
by Paul from Kansas City

Nice hotel

Posted Jul 18, 2016 on Hotels
Hotel is quiet and nice. Pool area is small but nice.
Comment from Hotel Management
Jul 25, 2016 by Barbara Merigold, Hotel Management
Thank you for your wonderful comments about the hotel. We are so glad that you stayed with us!
5 out of 5
by Stacy

Posted Jul 3, 2016 on Hotels
Comment from Hotel Management
Jul 5, 2016 by Barbara Merigold, Hotel Management
Thank you for staying with us. We are glad to hear you enjoyed your stay!
5 out of 5
by A verified traveler from san francisco bay area

Two night stay - quiet & comfortable - no problems

Posted May 14, 2016
Clean room, nice desk for laptop, comfy bed, friendly staff, reasonably priced.
Comment from Hotel Management
May 16, 2016 by Barbara Merigold General Manager, Hotel Management
Thank you for sharing your hotel experience on Expedia. We are so glad to hear you enjoyed your stay.