Ratings based on 128 Verified Reviews

4.3 out of 5
79% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Couples
by A verified traveler from Chicag

Getaway Weekend

Posted Mar 12, 2017
Pros: The cleanliness and the staff
Cons: Widen the parking spaces.
Location: Great location to nearby restaurants, activities and only minutes away from downtown St. Charles and Pheasant Run.
My wife and I simply planned a quite getaway weekend from the daily grind and the Courtyard provided exactly what we were hoping for.
Comment from Hotel Management
Mar 15, 2017 by Barb Merigold, Hotel Management
Thank you so much for sharing your kind comments about your stay. I am glad you and your wife were able to have a nice getaway! Come see us again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Just right for our purpose.

Posted Jan 22, 2017
Close to the places we needed to go. Convenient to restaurants.
Comment from Hotel Management
Jan 24, 2017 by Barb Merigold, Hotel Management
Thank you for sharing your trip in Expedia. We appreciate your positive feedback.
5 out of 5
by A verified traveler

Posted Dec 31, 2016 on Hotels
Comment from Hotel Management
Jan 3, 2017 by General Manager, Hotel Management
Thank you for sharing your stay. We are very glad to hear that you enjoyed the hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler from St Charles IL

Excellent Hotel

Posted Dec 28, 2016
Very cozy hotel, with a fireplace, whirpool to relax, swimming pool to just get in the water and cool off. Great customer service. Best time to go during the week. Not many people around. Will go again and again. I'm fascinated with this place.
Comment from Hotel Management
Jan 3, 2017 by Barb Merigold, Hotel Management
Thank you for sharing your kind comments about the hotel and our staff. We are glad to hear that you were able to enjoy our amenities and will look forward to having you back again in the future!
5 out of 5
by Robert

Posted Dec 22, 2016 on Hotels
Comment from Hotel Management
Jan 3, 2017 by General Manager, Hotel Management
Thank you for staying with us. We are very glad to hear that you enjoyed your stay!
5 out of 5
Recommended
for Everyone
by A verified traveler from H

Excellent Stay

Posted Dec 6, 2016
Is my favorite hotel to be. Cozy fireplace, clean and spacious rooms. Quiet, and great customer service. It has a fitness room and swimming pool with whirlpool. Is a perfect getaway for me. And the price is good.
Comment from Hotel Management
Dec 8, 2016 by Barb Merigold, Hotel Management
Thank you for sharing your feedback. We are so glad to hear that you love all the hotel's amenities. We hope to see you again soon!
4 out of 5
by A verified traveler

Posted Nov 28, 2016 on Hotels
Comment from Hotel Management
Dec 8, 2016 by General Manager, Hotel Management
Thank you for sharing your stay. We are glad to hear you had a good time.
3 out of 5
by A verified traveler from US

Very noisy

Posted Nov 26, 2016
The in room refrigerator was so loud it had to be unplugged. The rooms and hallway were active and loud all night with doors voices and walking
Comment from Hotel Management
Nov 29, 2016 by barbara.merigold@marriott.com, Hotel Management
Thank you for sharing your experience. We are sorry to hear that there was noise in the hallway at night. When guests return at a late hour, and the rest of the hotel is asleep, the noise seems even louder. We do have employees on property overnight and security on busy weekends, and can always address any disruptive noise issues that arrive. We also have extended rooms you can request where there is a long hallway upon entering that keeps you further away from the noise when you are sleeping. If your travels bring you back to St. Charles, we would be more than happy to provide you with one of these rooms. Thanks again for sharing your feedback!
4 out of 5
by A verified traveler

Can I get a Microwave?

Posted Nov 23, 2016 on Hotels
An excellent hotel. Even though they provide a fridge in your room, there is not a microwave. So, even though you can keep food cold, you cannot heat it up. That is an improvement waiting to happen.
Comment from Hotel Management
Nov 29, 2016 by General Manager, Hotel Management
Thank you for sharing your kind comments about our hotel. We understand that some guests do have a need for a microwave in their room, so we do have them available upon request. We also have one in our lobby for guest use. If you travels bring you back, please do not hesitate to ask and we would be more than happy to provide this for you. Thanks again for sharing your feedback! We are glad you enjoyed your stay.
3 out of 5
by A verified traveler from Des Moines, IA

King room but no Jacuzzi like pictured.

Posted Oct 30, 2016
Pros: Hotel itself was up to date and modernized, they had a decent selection of snacks and beverages to purchase, quiet at night, staff greeted us upon entering and at check out said thanks.
Cons: We were given a handicap king room and the hotel was not full, they didn't change our rooms when we asked. We also had a difficult time getting the thermostat and AC to start, the front staff still didn't move our rooms. We booked this hotel under the impression we would have a jacuzzi in our room like pictured but the front staff said that was only in their one suite that is booked for the night.
Comment from Hotel Management
Nov 1, 2016 by Barb Merigold, Hotel Management
Thank you for sharing your comments about your stay. I am glad to hear that our staff very hospitable upon your arrival and departure. I am sorry to hear that you did not get the room you expected. The room with the spa is sold separately at a higher rate. I'll have to look into your booking to see if the picture of the spa room is the only one being featured leading you to that expectation. Thank you very much for this feedback! We hope you visit us again soon.