The in room refrigerator was so loud it had to be unplugged. The rooms and hallway were active and loud all night with doors voices and walking
Comment from Hotel Management
Nov 29, 2016 by firstname.lastname@example.org, Hotel Management
Thank you for sharing your experience. We are sorry to hear that there was noise in the hallway at night. When guests return at a late hour, and the rest of the hotel is asleep, the noise seems even louder. We do have employees on property overnight and security on busy weekends, and can always address any disruptive noise issues that arrive. We also have extended rooms you can request where there is a long hallway upon entering that keeps you further away from the noise when you are sleeping. If your travels bring you back to St. Charles, we would be more than happy to provide you with one of these rooms. Thanks again for sharing your feedback!