Great hotel, just some small issues
Posted Sep 4, 2016
Well I arrived and was immediately greeted by the manager and checked in without a problem. I went to my room on the 10th floor 1012 to be exact and when the elevator doors opened I was greeted my the overwhelming smell of marijuana smoke. There were some teens by the ice maker so I shook it off as maybe they were the culprits and went to my room. I got into my room and was getting settled, I went to open the door wall and was immediately overcome with the smell of cigarette smoke. I looked to my left and there was a balcony full of people smoking away. I went downstairs and spoke with the assistant manager and was moved immediately to another floor. Grabbed my stuff and moved to the 9th floor. I had a wedding to attend so I was in and out of my room after I was ready to go returning late that evening. I woke up the next morning and realized I left my therapeutic pillow in my first room, I called downstairs and they said they would have housekeeping check. Didn't hear back so I called again, was told they were still waiting to hear from housekeeping. I headed down to the desk after about a half hour as I was meeting family for breakfast and went to the desk the assistant manager asked if I was able to find my pillow I said no and she radioed the housekeeping boss. I was then greeted by the housekeeping boss who said they checked the room and there was nothing in it. Maybe it was in my car, is what I was told. Car? Well i never found my $40 pillow.