Ratings based on 3 Verified Reviews

They paid and stayed. We double-checked.
1.0 out of 5
1.0 Room cleanliness
1.3 Service & staff
1.0 Room comfort
1.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
1 out of 5
by A verified traveler from chicago

Under construction

Posted Sep 21, 2016
The hotel was under construction and the reservation should not have been booked by Expedia. We were stranded without a hotel. Don't know if I'll use Expedia again. This should not happen.
1 out of 5
by irene from Chicago

Beward of "Deals" - I WILL NEVER BOOK AGAIN

Posted Sep 11, 2015 on Hotels
First Hotels.com overbooks this hotel. We arrive at the hotel and the attendant is less than apologetic and helpful. Hotels.com has made a huge error and lost a customer of their site. If you are not able to track the total number of available rooms less how many have been sold/booked, then obviously this can happen many times over. Shouldn't we, the customer, be advised of this before driving to the location? And trying to get a full refund is like pulling teeth. Several calls to hotels.com customer service (somewhere in India) was made and each time, the same statement given: "your payment will be refunded and confirmation email sent out." Never did I receive a proper confirmation email. The refund took forever. I really believe that I should get some type of fee or free stay, after lending hotels.com my money interest-free.
1 out of 5
by Christopher

mold, mold, and more mold

Posted Jun 22, 2015 on Hotels
There was mold growing on the wallpaper next to the bed, and throughout the room. We ended up cancelling the reservation when there were no decent rooms available. The front desk staff was understanding and worked to find a better room for us, but there weren't any open.