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Reviews of Crowne Plaza Chicago SW - Burr Ridge, an IHG Hotel

3.5 out of 5
Crowne Plaza Chicago SW - Burr Ridge, an IHG Hotel
300 S Frontage Road, Burr Ridge, IL

Reviews

8.6

Excellent

Rating 10 - Excellent. 409 out of 760 reviews" "
Rating 8 - Good. 205 out of 760 reviews" "
Rating 6 - Okay. 72 out of 760 reviews" "
Rating 4 - Poor. 40 out of 760 reviews" "
Rating 2 - Terrible. 34 out of 760 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Zaid

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room smelled moldy and very suffocating. The bathroom fan wasn’t working it was stinking and the engineer came and said it’s gonna take some time. They then moved us to another room and we did, same Issues. The front desk lady was very nice, understanding and helpful. Which made this experience a less painful. And Expedia helped get a full refund since we didn’t spend any time there.
Stayed 4 nights in Apr 2024
Response from Lax Mendoza - Front Desk Manager on Apr 19, 2024
Dear Mr. Haha,Thank you for your recent visit to the Crowne Paza Hotel Burr Ridge. We sincerely apologize for the experience you had with us. I just want to clarify that it was the Hotel's Approval, as consideration and understanding, to give you the full refund and expedia is just depending on our discretion. Thank you and we still look forward to welcome you back in the future.

10/10 Excellent

Khalid W

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Lax Mendoza - Front Office Manager on Apr 14, 2024
Dear Guest,Thank you for your recent stay at the Crowne Plaza in Burr Ridge. We are delighted to know that you have enjoyed your stay with us. We made sure that your thoughts are well shared with the team. We look forward to welcome you back to the hotel again.Best Regards,Lax MendozaFront Desk Manager

10/10 Excellent

Eric

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at this hotel after a Bulls game. The location is great, just of I-55, and the drive AFTER the game is just 25 minutes. The room was clean, quiet, and the pool was nice. Would stay there again.
Stayed 1 night in Mar 2024
Response from Ke on Apr 1, 2024
Thank you so much for the perfect 5. We will share your review with the rest of our team- Please be sure to keep us in mind for your next trip to see the Bulls play!

2/10 Terrible

Cliff

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Mar 2024
Response from Lax Mendoza - Front Office Manager on Mar 25, 2024
Dear Mr. Sullivan,Thank you for staying with us and again our apologies for the inconvenience you have had during your stay. Kindly have my business card handy and I will assist you with your next stay with us. Please allow us to make it up to you. Thank you and looking forward to welcome you back again.

10/10 Excellent

Tyshawon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Lax Mendoza - Front Office Manager on Mar 22, 2024
Dear Guest,Thank you for your recent stay at the Crowne Plaza in Burr Ridge. We are delighted to know that you have enjoyed your stay with us. We look forward to see you again in the future.Best Regards,

10/10 Excellent

samer

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 4 nights in Feb 2024
Response from Lax Mendoza - Front Office Manager on Mar 22, 2024
Dear Guest,Thank you for your recent stay at the Crowne Plaza in Burr Ridge. We are delighted to know that you have enjoyed your stay with us. We look forward to see you again in the future.Best Regards,

10/10 Excellent

JILL

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Lax Mendoza - Front Office Manager on Mar 22, 2024
Dear Guest,Thank you for your recent stay at the Crowne Plaza in Burr Ridge. We are delighted to know that you have enjoyed your stay with us. We look forward to see you again in the future.Best Regards,

2/10 Terrible

Celeste

Stayed 1 night in Feb 2024

10/10 Excellent

Nathan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We've stayed here before, we'll be back.
Stayed 1 night in Feb 2024
Response from Lax Mendoza - Front Office Manager on Feb 26, 2024
Thank you for your recent stay at the Crowne Plaza Burr Ridge. We are glad you have enjoyed your stay with us. We look forward to welcome you back again.

8/10 Good

Rola

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very good choice. Clean and cozy.
Stayed 4 nights in Jan 2024
Response from Lax Mendoza - Front Office Manager on Jan 31, 2024
Thank you for your recent stay at the Crowne Plaza Burr Ridge, We are delighted to know that you have enjoyed your stay with us. We look forward to have you back to the hotel again in the future.

6/10 Okay

rafel, bay village

The room has loud noise being on a busy highway with poor window insulation .
Stayed 1 night in Jan 2024
Response from Lax Mendoza - Front Office Manager on Jan 29, 2024
Thank you for your stay a the Crowne Plaza Burr Ridge. We sincerely apologize for the inconvenience. We are trying our utmost best to provide a quieter room subject to availability of the hotel. Kindly contact us in the future so we can address this preference. We are looking forward to welcome you back soon!

6/10 Okay

riccardo

Stayed 12 nights in Jan 2024
Response from Lax Mendoza - Front Office Manager on Jan 21, 2024
Dear Mr Riccardo,Thank you for staying with us. We are looking forward to your next stay. Best Regards,

8/10 Good

Ronald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Already commented. Shower didn't properly drain.
Stayed 2 nights in Jan 2024
Response from Lax Mendoza - Front Office Manager on Jan 9, 2024
Dear Ronald,Thank you for your recent stay at Crowne Plaza in Burr Ridge. We are delighted to know that you have enjoyed your stay with us. Please accept our apologies with the concern you have mentioned and rest assured it has been dealt with accordingly by the concerned department. We look forward in welcoming you back to the hotel again in the future!

10/10 Excellent

Rupinder

Stayed 1 night in Jan 2024
Response from Lax Mendoza - Front Office Manager on Jan 29, 2024
Thank you for your stay a the Crowne Plaza Burr Ridge. We are delighted to know that you have enjoyed with us, We are looking forward to welcome you back soon!

10/10 Excellent

ANTHONY

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Lax Mendoza - Front Office Manager on Dec 25, 2023
Thank you for your stay at the Crowne Plaza Burr Ridge. We are delighted to know that you have enjoyed your stay. We look forward to welcome you back to the hotel again in the future!

8/10 Good

John

Traveled with partner
Liked: Staff & service
Shower was not clean and in disrepair also on the website it lists that they have room service, which they don’t have very deceiving
Stayed 1 night in Dec 2023
Response from Lax Mendoza - Front Office Manager on Dec 10, 2023
Dear Guest,Thank you for your recent stay at the Crowne Plaza Burr Ridge. We are delighted to know that you have enjoyed your stay with us. Kindly accept our sincerest apologies for the inconvenience and rest assured that this has been discussed with the concerned department. We are looking forward to welcome you back to the hotel in the future.Best Regards,

10/10 Excellent

Teri

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Lax Mendoza - Front Office Manager on Dec 10, 2023
Dear Guest,Thank you for your recent stay at the Crowne Plaza Burr Ridge. We are delighted to know that you have enjoyed your stay with us. We are looking forward to welcome you back to the hotel in the future.Best Regards,

8/10 Good

Daniel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Lax Mendoza - Front Office Manager on Feb 13, 2024
Thank you for staying at Crowne Plaza Burr Ridge. We are delighted to know that you have enjoyed your stay with us. We are looking forward to welcome you back to the hotel soon.

10/10 Excellent

Ginnene

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Lax Mendoza - Front Office Manager on Dec 9, 2023
Dear Guest,Thank you for your recent stay at the Crowne Plaza in Burr Ridge. We are delighted to know that you have enjoyed your stay with us. Rest assured this has been shared to the team. We are looking forward to welcome you back to the hotel in the near future.

8/10 Good

Bogdan

Stayed 1 night in Dec 2023
Response from Lax Mendoza - Front Office Manager on Dec 25, 2023
Thank you for your stay at the Crowne Plaza Burr Ridge. We are delighted to know that you have enjoyed your stay. We look forward to welcome you back to the hotel again in the future!

2/10 Terrible

Nevein

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The doors don’t close right, the WiFi is horrible and tv kept going in and out on no signal. I will never will be checking in here again
Stayed 2 nights in Dec 2023
Response from Lax Mendoza - Front Office Manager on Dec 6, 2023
Thank you for your recent stay with us. We regret to know that you were unhappy during this stay. Allow us to make it up to you next time. Rest assured the comments are discussed with the concerned departments. We sincerely apologized for the inconvenience.

10/10 Excellent

Tyler

Stayed 1 night in Dec 2023
Response from Lax Mendoza - Front Office Manager on Dec 6, 2023
Thank you for your recent stay with us. We are delighted to know that you have enjoyed your stay with us. We are looking forward to welcome you back soon.

2/10 Terrible

Jovana

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms dirty,long time for hot water to come
Stayed 1 night in Nov 2023
Response from Lax Mendoza - Front Office Manager on Dec 3, 2023
Thank you for your recent stay with us. We regret about your experience your with us. Rest assured that this has been discussed further with the concerned department. We look forward to welcome you back to the hotel again soon.

10/10 Excellent

Alexis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Lax Mendoza - Front Office Manager on Dec 3, 2023
Thank you for your recent stay with us. We are delighted to know that you have enjoyed your stay with us. Rest assured that this has been shared with the team. We look forward to welcome you back to the hotel again soon.

10/10 Excellent

JOHN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Lax Mendoza - Front Office Manager on Dec 3, 2023
Thank you for your recent stay with us. We are delighted to know that you have enjoyed your stay with us. Rest assured that this has been shared with the team. We look forward to welcome you back to the hotel again soon.

2/10 Terrible

Jeanene

Stayed 3 nights in Nov 2023
Response from Lax Mendoza - Front Office Manager on Nov 20, 2023
Dear Miss Jeanene,Thank you for your recent stay at the Crowne Plaza in Burr Ridge, We sincerely apologize for any inconvenience you have experienced during your stay. Rest assured that we value your feed back so we can improve ourselves better. We would appreciate if you are able to give us another chance to make it up to you. On your next visit, please do not hesitate to contact me directly at lmendoza@cpchicagosw.com so I can personally look after your stay. Thank you very much!

4/10 Poor

Lisa

Traveled with group
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Not recommend more like a red roof inn
No hot water. Very loud with expressway. No fireproof or soundproof doors. Loud heating system. Very courteous staff though.
Stayed 1 night in Nov 2023
Response from Lax Mendoza - Front Office Manager on Dec 6, 2023
Thank you for your recent stay with us. We regret to know that you were unhappy during this stay. Allow us to make it up to you next time. Rest assured the comments are discussed with the concerned departments. We sincerely apologized for the inconvenience.

10/10 Excellent

Nikia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Lax Mendoza - Front Office Manager on Oct 30, 2023
Thank you for your recent stay with us. We are delighted to know that you have enjoyed your stay. We look forward to welcome you back to the hotel again soon.

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities
I loved the beautiful rooms & setup
Stayed 2 nights in Oct 2023
Response from Lax on Oct 14, 2023
Dear MIss Goodwin,Greetings! Thank you for your recent stay at the Crowne Plaza in Burr Ridge. We are delighted to know that you have enjoyed your stay with us. We look forward to welcome you back to the hotel the soonest!Warmest Regards,

4/10 Poor

RICHARD

Disappointed
Inconvenient location Noisy Not enough towels
Stayed 1 night in Oct 2023
Response from Lax on Oct 12, 2023
Dear Mr. Smith,Thank you for your recent stay at the Crowne Plaza Burr Ridge. We appreciate your response on the survey and we sincerely apologize for the inconvenience caused during your visit. Rest assured that this has been discussed with the involved department to avoid recurrence in the future. We look forward to welcome you back to the hotel in the not-so-distant future so we can make it up and ensure that you will have a better stay.Warmest Regards,

8/10 Good

Joanna

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean hotel. Great location. Big bottles of shampoo, conditioner, body wash, and lotion in the bathroom was very convenient. LAX at the front desk was very friendly, and extremely helpful at the check in. He didn't stop there. He recognize me by my name through out our stay.  I will certainly stay here again! 
Stayed 4 nights in Oct 2023
Response from Lax on Oct 12, 2023
Dear Joanna,Greetings! Thank you for your recent stay at Crowne Plaza Burr Ridge. We are delighted to know that your have enjoyed your stay with and that we able to exceed your expectations during your stay. We are looking forward to your next in the not-so-distant future.Warmest Regards,

6/10 Okay

Rahaf

Stayed 4 nights in Oct 2023
Response from Lax on Oct 12, 2023
Dear Guest,Thank you for your recent stay with Crowne Plaza Burr Ridge. We sincerely apologize for any incovenience it may have caused you during your stay. Rest assured that we are trying out utmost best to ensure a great experience with all our guests. We are looking forward to welcome you back to the hotel someday so we may be able to make up it up. Warmest Regards,

8/10 Good

Rickey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from Lax on Oct 10, 2023
Thank you for your recent stay at the Crowne Plaza Burr Ridge! We are delighted to know that you have enjoyed your stay with us. We are looking forward to welcome you back to the Hotel in the not-so-distant future.

10/10 Excellent

christal

Liked: Cleanliness, staff & service
Great, experience! Would come again.
Stayed 2 nights in Sep 2023
Response from Lax on Oct 10, 2023
Thank you for your recent stay at the Crowne Plaza Burr Ridge! We are delighted to know that you have enjoyed your stay with us. We are looking forward to welcome you back to the Hotel in the not-so-distant future.

8/10 Good

mary rita

Stayed 4 nights in Sep 2023
Response from Lax Mendoza - Front Office Manager on Oct 30, 2023
Thank you for your recent stay with us. We are delighted to know that you have enjoyed your stay. We look forward to welcome you back to the hotel again soon.

8/10 Good

Janet

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our room was very clean. However, there was not enough lighting. The sliding door to the bathroom caused a lot of noise in the middle of the night. The shower door did not stay shut and water got all over the floor. But clean beats all of that.
Stayed 1 night in Sep 2023
Response from Lax Mendoza - Front Office Manager on Oct 30, 2023
Thank you for your recent stay with us. We are delighted to know that you have enjoyed your stay. We sincerely apologize for the inconvenience caused during your stay and rest assured that the matter has been discussed with the concerned department. We look forward to welcome you back to the hotel again soon.

4/10 Poor

Theresa

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Sep 2023
Response from Lax on Oct 11, 2023
Thank you for your recent stay at the Crowne Plaza Burr Ridge! We are regret to know that you have we are unable to deliver much of your expectations during your stay. We sincerely apologize for any inconvenience during your stay and rest assured that we will do our best on your return. We are looking forward to welcome you back to the Hotel in the not-so-distant future.

10/10 Excellent

angelina

Liked: Cleanliness
Stayed 1 night in Sep 2023
Response from Nikolai on Sep 22, 2023
Dear Angelina,Thank you for taking the time to tell us about your experience at Crowne Plaza CHICAGO SW - BURR RIDGE.Please know that your feedback is extremely valuable Again, thank you for choosing Crowne Plaza

6/10 Okay

George, Katonah

Traveled with family
Disliked: Property conditions & facilities
Shower was not functioning well.
Stayed 4 nights in Sep 2023
Response from Nikolai on Sep 22, 2023
Dear George,Thank you for taking the time to tell us about your experience at Crowne Plaza CHICAGO SW - BURR RIDGE.Please know that your feedback is extremely valuable Again, thank you for choosing Crowne Plaza

2/10 Terrible

Teresa

Disliked: Staff & service
I got to my room about 9:00 pm. It was very noisy in a hall close to the room. The music was SO loud and people were talking loud. About 3:00 am it was still going on so I called the desk and told the man how noisy it was and he just said, “we’re having an event.” Nothing like, “I’m sorry…would you like another room.” I said there were other paying guests who could not sleep because if it and all he said was, “we’re having an event.” I got NO sleep that night. At 6:45 I was going to take a shower and there was NO water. I tried all the knobs but no water so had to wash my hair in the sink. Upon leaving I put my key card at the front desk and I told the man about the noise and water and he said….NOTHING. I’ve never had an experience anything remotely horrible like this and will NEVER stay there or at any of your hotels and will tell everyone I know about the experience.
Stayed 1 night in Sep 2023
Response from Nikolai on Sep 22, 2023
Dear Teresa,Thank you for taking the time to tell us about your experience at Crowne Plaza CHICAGO SW - BURR RIDGE.Please know that your feedback is extremely valuable Again, thank you for choosing Crowne Plaza

10/10 Excellent

SHONNA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The manager, I forgot his name. I lost my headphones and he helped me find them. He was amazing, great customer service and the rooms were clean and nice. I will return because of the friendly atmosphere. Thank you, for your authentic customer service.
Stayed 3 nights in Jun 2023
Response from Nikolai on Sep 22, 2023
Dear Shonna,Thank you for taking the time to tell us about your experience at Crowne Plaza CHICAGO SW - BURR RIDGE.Please know that your feedback is extremely valuable Again, thank you for choosing Crowne Plaza

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
The property is good but they had no sign of my reservation through Expedia. I had to pay for the room again.
Stayed 1 night in Sep 2023
Response from Nikolai on Sep 22, 2023
Dear Timothy,Thank you for taking the time to tell us about your experience at Crowne Plaza CHICAGO SW - BURR RIDGE.Please know that your feedback is extremely valuable Again, thank you for choosing Crowne Plaza

8/10 Good

George

Stayed 1 night in Sep 2023
Response from Lax on Oct 10, 2023
Thank you for your recent stay at the Crowne Plaza Burr Ridge! We are delighted to know that you have enjoyed your stay with us. We are looking forward to welcome you back to the Hotel in the not-so-distant future.

10/10 Excellent

Carol

Stayed 3 nights in Sep 2023
Response from Nikolai on Sep 27, 2023
Dear Carol,Thank you for taking the time to tell us about your experience at Crowne Plaza CHICAGO SW - BURR RIDGE.Please know that your feedback is extremely valuable Again, thank you for choosing Crowne Plaza

10/10 Excellent

james

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Nikolai on Sep 22, 2023
Dear James,Thank you for taking the time to tell us about your experience at Crowne Plaza CHICAGO SW - BURR RIDGE.Please know that your feedback is extremely valuable Again, thank you for choosing Crowne Plaza

6/10 Okay

Thair

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Hallways smelled like marijuana and room next to us was so loud that we couldn’t get any sleep. It’s an obvious problem since the hotel had ear plugs in room already
Stayed 2 nights in Aug 2023
Response from Nikolai on Sep 22, 2023
Dear Thair,Thank you for taking the time to tell us about your experience at Crowne Plaza CHICAGO SW - BURR RIDGE.Please know that your feedback is extremely valuable Again, thank you for choosing Crowne Plaza

8/10 Good

Anitra, Detroit

Stayed 1 night in Aug 2023
Response from Nikolai on Sep 22, 2023
Dear Anitra,Thank you for taking the time to tell us about your experience at Crowne Plaza CHICAGO SW - BURR RIDGE.Please know that your feedback is extremely valuable Again, thank you for choosing Crowne Plaza

10/10 Excellent

Mohamad Al

Stayed 1 night in Aug 2023
Response from Nikolai on Aug 25, 2023
Dear Mohamed,Thank you for taking the time to tell us about your experience at Crowne Plaza CHICAGO SW - BURR RIDGE.Please know that your feedback is extremely valuable Again, thank you for choosing Crowne Plaza

10/10 Excellent

Marilyn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Nikolai on Aug 8, 2023
Dear Marilyn,Thank you for taking the time to tell us about your experience at Crowne Plaza CHICAGO SW - BURR RIDGE.Please know that your feedback is extremely valuable Again, thank you for choosing Crowne Plaza

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly.
Stayed 3 nights in Jul 2023
Response from Nikolai on Aug 8, 2023
Dear Terry,Thank you for taking the time to tell us about your experience at Crowne Plaza CHICAGO SW - BURR RIDGE.Please know that your feedback is extremely valuable Again, thank you for choosing Crowne Plaza