Restaurant

Reviews of Crowne Plaza Chicago West Loop, an IHG Hotel

3.5 out of 5
Crowne Plaza Chicago West Loop, an IHG Hotel
25 South Halsted Street, Chicago, IL

Reviews

8.2

Very Good

Rating 10 - Excellent. 497 out of 1006 reviews" "
Rating 8 - Good. 266 out of 1006 reviews" "
Rating 6 - Okay. 118 out of 1006 reviews" "
Rating 4 - Poor. 72 out of 1006 reviews" "
Rating 2 - Terrible. 53 out of 1006 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 3 nights in Apr 2024

2/10 Terrible

Febriana, Queens

Business traveler
You have to give back my deposit money $75, because I give it you cash but until now I never received it from my account. Many hotel 5 star in my country when ask deposit cash/debit, when customer check out, they directly paid cash. no need to wait like your hotel as well. and find out a reception desk staff who polite and good person, not like your staff. I check in at your hotel 12 April 2034/afternoon time. room 410. you just return it my money
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 19, 2024
Febriana,We kindly advise you to reach out to the hotel directly and speak with the Manager on Duty regarding your concerns. They will be able to assist you further and address any issues you may have experienced during your stay. Thank you for your understanding, and we look forward to resolving this matter with you directly.

10/10 Excellent

Kayode

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 16, 2024
Kayode, we really appreciate your positive comment about your stay at Crowne Plaza Chicago West Loop, an IHG Hotel. Hope to welcome you back soon!

10/10 Excellent

Felix, Brooklyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location street parking available you just gotta look for it
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 15, 2024
Felix, it's thrilling to hear that you appreciated the convenient location of Crowne Plaza Chicago West Loop and our proximity to street parking. We trust you enjoyed exploring the surrounding areas. Thank you for sharing your satisfactory experience, and we hope to have the pleasure of welcoming you back soon.

6/10 Okay

marvin

Liked: Staff & service
Great location, but an average facility.
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 15, 2024
Marvin, thank you for taking the time to comment. It's great to hear you enjoyed our prime location. While it's unfortunate that you found our facilities to be average, we are continually focused on improvement and take all feedback into consideration. We hope you might give us another opportunity to impress you in the future.

10/10 Excellent

Desiree

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk was amazing! Check-in was easy and checkout was delightful. I will definitely stay here the next time I'm in Chicago!
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 14, 2024
Desiree, we're ecstatic to hear your experience at Crowne Plaza Chicago West Loop was exceptional, particularly with your smooth check-in and delightful checkout process. It is heartening to know our front desk team added positively to your experience. We eagerly await your return on your next Chicago visit!

10/10 Excellent

kristy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everyone seemed professional and friendly. We thought that there was breakfast available, but unfortunately, there is no breakfast available on the weekends.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 14, 2024
Kristy, it's delightful to hear you found our team members at Crowne Plaza Chicago West Loop, an IHG Hotel to be professional and friendly. We do apologize for any confusion regarding the availability of breakfast services on weekends. We appreciate your feedback and hope to welcome you back soon for an even smoother experience.

10/10 Excellent

brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on Apr 13, 2024
Thanks for the perfect rating, Brenda!We're pleased to hear that you have fully enjoyed your stay at Crowne Plaza Chicago West Loop, an IHG Hotel, as we strive to create a full service experience for our guests. We can't wait to see you again soon!

10/10 Excellent

Heidy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will book again
Stayed 3 nights in Mar 2024
Response from Customer Service on Apr 12, 2024
Heidy, it's wonderful to hear you enjoyed your stay at Crowne Plaza Chicago West Loop, an IHG Hotel so much you plan to return. We can't wait to welcome you again! The team is thrilled they could provide a memorable experience for you. Safe travels until then.

6/10 Okay

Lora

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
The staff were beyond nice. Everything was good just kind of cringed when we found blood on the pillow case.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 9, 2024
Lora, it's heartening to hear about your positive experience with our team at Crowne Plaza Chicago West Loop, an IHG Hotel. At the same time, we regret any dissatisfaction regarding your stay. We strive to maintain the highest standards of hygiene and cleanliness. Your critique is important to us, as it supports our continuous improvement. We hope that you will give us another chance to provide a better stay in the future.

10/10 Excellent

Brandi

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was great. Thank you
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 9, 2024
Brandi, your kind words regarding your stay at Crowne Plaza Chicago West Loop are greatly appreciated. We're delighted to hear our team members made your visit enjoyable. Our team looks forward to welcoming you back in the future. Thank you for choosing our hotel.

10/10 Excellent

Sparkle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Crowne Plaza team was great. Everyone was friendly and punctual with assistance. My husband and I had a great short stay. Brandon was awesome!
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 7, 2024
Sparkle, we're thrilled you and your husband had an enjoyable stay at Crowne Plaza Chicago West Loop, an IHG Hotel. It's wonderful to hear that our team members, including Brandon, provided excellent service and were efficient with assistance. We value your feedback and look forward to welcoming you back.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 6, 2024
Thank you for sharing your perfect rating with us, Jason!It's wonderful to see how much you appreciated your time at Crowne Plaza Chicago West Loop, an IHG Hotel! We want everyone to feel right at home at Crowne Plaza Chicago West Loop, an IHG Hotel. Being able to create a feeling of home is exactly what we aim to do!We look forward to sharing another amazing experience with you soon!

8/10 Good

Latoya

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 30, 2024
Latoya, it's wonderful to read you enjoyed your stay at the Crowne Plaza Chicago West Loop. We appreciate your succinct yet positive feedback. See you again soon.

4/10 Poor

Navitha

Stayed 1 night in Mar 2024
Response from Customer Service on Apr 17, 2024
Navitha, it seems your experience didn't meet your expectations and we regret to hear that. We constantly strive to provide enjoyable stay experiences and your feedback helps us achieve that goal. We hope to have another chance to serve you better.

2/10 Terrible

Alexa

I have stayed here multiple times and that is my fault. The rooms are fine, there was a pubic hair in my towel when i unfolded it to use it. What will stop me from going here again, (which last time this happened should have prevented me from booking here). The front desk does not ever charge me properly. Whether i pay in advance through expedia or at the property i have been double charged THREE TIMES. Train your staff. Amanda was very nice in resolving the situation but this should not have happened more than once. Will not be coming back
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 26, 2024
Alexa, it is disappointing to learn about your recent experience. We sincerely apologize for any inconveniences you encountered with your room amenities, as well as during your billing process. We strive for seamless experiences and clearly fell short in this case. Your feedback is appreciated and will be addressed with our team members to enhance our services. We are pleased to know that our colleague, Amanda, was helpful in resolving the situation. We hope to have the opportunity someday to regain your trust and provide a more satisfying stay.

10/10 Excellent

George

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 11, 2024
George, we're glad to hear that your experience at the Crowne Plaza Chicago West Loop was to your satisfaction. We appreciate your succinct review and hope to welcome you back soon. Safe travels!

6/10 Okay

Erica

Traveled with family
Liked: Cleanliness, staff & service
Staff was very friendly and helpful. The refrigerator was not working in our room and they switched it out in a timely manner before we returned for the day. Only complaint is that the restaurant in the hotel was not open on Saturday and Sunday.That was a real bummer for us.
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 11, 2024
Erica, it's positive to hear that our team members responded promptly to your needs during your stay. We regret that your experience with the dining arrangements didn't fully meet your expectations. As we continuously aim for satisfaction, your feedback provides valuable insights. We hope for another opportunity to serve you better in the future.

10/10 Excellent

Chirag

Stayed 1 night in Feb 2024
Response from Customer Service on Mar 30, 2024
Chirag, thank you for leaving us a 5 out of 5 rating! We look forward to seeing you again soon so we can share another exceptional experience with you at Crowne Plaza Chicago West Loop, an IHG Hotel!

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 2 nights in Feb 2024
Response from Customer Service on Mar 9, 2024
Joseph, thank you for acknowledging our advantageous locale in Chicago. We're thrilled you had a pleasant stay at the Crowne Plaza Chicago West Loop. It would be a pleasure to have you back with us in the future.

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 6, 2024
Tina, thank you for your succinct and positive feedback! We're thrilled to hear that you had a great experience at the Crowne Plaza Chicago West Loop. Looking forward to welcoming you back soon.

10/10 Excellent

Barb

Liked: Cleanliness, staff & service, property conditions & facilities
Great price but don't like the up front charge for "extras".
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 6, 2024
Barb, Crowne Plaza Chicago West Loop, an IHG Hotel, appreciates your feedback. We're glad you found your stay to be a good value. Regarding the additional upfront charges, they are standard towards ensuring a premium stay for our guests. We hope this information enhances your understanding and you choose us again for your next visit.

6/10 Okay

Jenna

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was a very nice hotel, clean, friendly staff, but we paid extra to have breakfast included only for the restaurant to be closed and we were given prepackaged stuff like trail mix and yogurt and juice bottles. I wish we would’ve been told what breakfast would’ve included before we paid for it. I feel like we wasted our money.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 2, 2024
Jenna, it's appreciated that you recognized the cleanliness and ambiance of the Crowne Plaza Chicago West Loop. It appears there was some misunderstanding with your inclusive breakfast experience. The hotel always endeavours to offer the best amenities, including the breakfast option, while keeping health and safety measures in place. While the hotel cannot change what's happened, it will certainly take on board your comments to inform future service improvements. Thank you for your feedback.

8/10 Good

ashley

Stayed 1 night in Feb 2024
Response from Customer Service on Mar 21, 2024
Ashley, thank you for your review. It's wonderful to note your positive rating and we're pleased the Crowne Plaza Chicago West Loop could contribute towards a satisfying stay. We appreciate your feedback, and hope to host you again soon.

10/10 Excellent

Foster

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Watching the cats on the highway from the high floor
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 28, 2024
Foster, it sounds like you enjoyed the unique perspective of the urban surroundings from your room at the Crowne Plaza Chicago West Loop, an IHG Hotel. We're delighted to provide an exceptional view for our guests. Looking forward to your next stay with us!

10/10 Excellent

Edzon

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Property was clean and staff was extremely helpful and friendly.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 27, 2024
Edzon, it's fantastic to learn that you had a positive experience at Crowne Plaza Chicago West Loop, an IHG Hotel. We always strive to maintain clean premises and assist all our guests in a friendly manner. Our team members are thrilled with your recognition of their efforts. We eagerly anticipate your next visit!

8/10 Good

Martha

Stayed 1 night in Feb 2024
Response from Customer Service on Mar 20, 2024
Martha, it’s great to see you enjoyed your visit at the Crowne Plaza Chicago West Loop, an IHG Hotel. Your satisfaction matters a lot and having earned your 4-star rating is gratifying. We hope you'll consider us again for your future stays.

10/10 Excellent

Chasity

N
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 25, 2024
Thanks for the fantastic rating, Chasity!It's outstanding we could exceed your expectations during your stay at Crowne Plaza Chicago West Loop, an IHG Hotel. We're all looking forward to your next stay with us.

10/10 Excellent

Garrick Lyman

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Customer Service on Feb 25, 2024
Garrick Lyman, thank you for choosing your stay with us at the Crowne Plaza Chicago West Loop. We appreciate your positive feedback and hope to welcome you back on your next trip to Chicago. Safe travels!

10/10 Excellent

Nichole

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very welcoming and helpful.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 21, 2024
Nichole, thank you for your review. It's fantastic to hear that our team at Crowne Plaza Chicago West Loop rendered such a welcoming experience for you. We're also delighted that you found them helpful. We appreciate your kind words and look forward to your return.

10/10 Excellent

Tiffany, Bathurst

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First night upon check in the the gentleman working the front desk was very kind and helpful. We explained this was our first time in the city and he even gave us 2 vouchers for the next Mornings breakfast buffet. This was valued at $20 Per person. We stayed here for 5 day. Every day our room was cleaned perfectly, friendly staff and very well maintained. Would recommend to anyone visiting Chicago to stay here. Our room was on the 15th floor. It is cool that all rooms have balcony’s, even though I am scared of heights and didn’t stand out to explore to much, our view we had was just beautiful.
Stayed 5 nights in Jan 2024
Response from Customer Service on Feb 3, 2024
Tiffany, it's wonderful to hear you had such a great experience at the Crowne Plaza Chicago West Loop, an IHG Hotel. We're thrilled you found our team members to be kind and helpful, and that you enjoyed the spotless room and stunning view from the balcony. We truly appreciate your recommendation and look forward to welcoming you back for another memorable stay next time you visit Chicago.

8/10 Good

Jamie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice hotel that is me and my husband’s top pick based on location and overall quality. We are originally from Chicago and have family all over the city to visit whenever we’re in town, so this is a very convenient location for us. Parking is a bit pricey, but that’s Chicago for you! There are very few hotels in the city that offer free parking. The in and out parking privileges help a bit, although the daily rate still adds up quickly!
Stayed 5 nights in Dec 2023
Response from Customer Service on Jan 25, 2024
Jamie, it's great to know that Crowne Plaza Chicago West Loop, an IHG Hotel, is your top-choice due to its convenient location and commendable quality. Understandably, parking in the city can be a bit costly; we're glad the in-and-out privileges are somewhat helpful. We value your patronage and look forward to welcoming you back whenever your travels bring you back to your Chicago roots.

10/10 Excellent

Catalina

Stayed 2 nights in Jan 2024
Response from Customer Service on Jan 16, 2024
Catalina, it's great to see your perfect rating! It seems that Crowne Plaza Chicago West Loop, an IHG Hotel, succeeded in making your stay memorable. We can't wait to host you again and continue to provide top-notch service.

10/10 Excellent

Travis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 11, 2024
Thank you for the great rating, Travis!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Crowne Plaza Chicago West Loop, an IHG Hotel! We hope you plan on staying with us again soon!We're looking forward to your next visit!

10/10 Excellent

John

Liked: Cleanliness
It's clean and comfortable.
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 13, 2024
John, thank you for choosing Crowne Plaza Chicago West Loop, an IHG Hotel for your stay. We're delighted to hear you appreciated the cleanliness and comfort during your visit. We hope to see you again soon.

10/10 Excellent

Dani

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Customer Service on Feb 9, 2024
Thank you for the perfect rating, Dani!We are very pleased to hear that you had a wonderful stay at Crowne Plaza Chicago West Loop, an IHG Hotel. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon!Thanks again for the feedback!

10/10 Excellent

Jorge

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff, clean rooms
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 31, 2023
Jorge, it's wonderful to hear that you appreciated the enthusiastic team members and immaculate accommodations at Crowne Plaza Chicago West Loop, an IHG Hotel. We strive to provide a top-notch environment for our valued guests and we're glad to note we hit the mark with you. Thanks for choosing us, and we hope for the chance to welcome you back in the future.

10/10 Excellent

Eric

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the hotel was great!
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 31, 2023
Thank you for the excellent rating, Eric!Our goal is to go above and beyond to ensure our guests have a memorable experience at Crowne Plaza Chicago West Loop, an IHG Hotel! We look forward to hosting you again soon.

10/10 Excellent

Matthew

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 24, 2023
Matthew, thank you for your outstanding rating of Crowne Plaza Chicago West Loop, an IHG Hotel. We're delighted you enjoyed your stay and we look forward to welcoming you back on your next visit to Chicago.

10/10 Excellent

Glenda

Liked: Cleanliness, staff & service, property conditions & facilities
House keeping was knocking on my door at 9:30 am and check out wasn’t till 11am asking what time I’m checking out. That was very rude and inconsiderate
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 19, 2023
Glenda, it's uplifting to hear you had an overall positive experience at Crowne Plaza Chicago West Loop, an IHG Hotel. However, we're disappointed to learn about your encounter with our housekeeping team. Your comfort and privacy are our priorities, and we will ensure more careful coordination in the future. We truly appreciate your feedback and look forward to the opportunity to serve you even better during your next visit.

8/10 Good

Panagiotis

Liked: Cleanliness, staff & service, property conditions & facilities
Other than the ridiculous parking fee ($54) the hotel served its purpose.
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 18, 2023
Panagiotis, it sounds like you found value in your stay with us at Crowne Plaza Chicago West Loop, an IHG Hotel, aside from the parking charges. The parking fee is influenced by the high demand for spaces in the city center. We appreciate your feedback and are glad the hotel met your needs. Looking forward to welcoming you back in the future.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 15, 2023
Thanks for the amazing rating, William!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at Crowne Plaza Chicago West Loop, an IHG Hotel!

6/10 Okay

Anthony

Stayed 1 night in Dec 2023
Response from Customer Service on Dec 11, 2023
Anthony, your rating suggests there might be room for improvement. Our goal is to ensure every guest's satisfaction, and your insights can aid us in achieving that aim. We hope for the opportunity to better serve you in the future.

10/10 Excellent

Riley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 10, 2023
Riley, thank you for the wonderful rating! We're elated that your experience at Crowne Plaza Chicago West Loop met your expectations. We eagerly look forward to your next visit. Safe travels!

8/10 Good

Charmaine

Stayed 3 nights in Dec 2023
Response from Customer Service on Dec 29, 2023
Charmaine, thank you for choosing Crowne Plaza Chicago West Loop for your stay. It seems you had a satisfactory experience overall and we're glad to know that. For any specifics or recommendations on how we can enhance your future visits, please don't hesitate to share. Looking forward to serving you again.

8/10 Good

Lon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 7, 2023
Lon, it's great to see a good rating for Crowne Plaza Chicago West Loop. We trust you had a pleasant stay. We strive to further enhance our services and we hope to have you with us again in the future. Your satisfaction is our priority.

10/10 Excellent

Moises

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 5, 2023
Moises, it's great to hear that your stay at Crowne Plaza Chicago West Loop, an IHG Hotel, met your expectations. Our team is always ready to provide the highest level of service for our guests. We look forward to serving you again the next time you're in Chicago. Safe travels!

8/10 Good

David, Glendale

Stayed 1 night in Nov 2023
Response from Customer Service on Dec 19, 2023
Thanks for the 4/5 rating, David!We're happy you had such a lovely stay at Crowne Plaza Chicago West Loop, an IHG Hotel! We look forward to hosting you again soon for an even more wonderful experience. Thank you again for sharing your rating with us.

8/10 Good

Kimberly

Stayed 2 nights in Nov 2023
Response from Customer Service on Dec 17, 2023
Kimberly, it's wonderful to see your positive rating for Crowne Plaza Chicago West Loop, an IHG Hotel. We sincerely hope you enjoyed your stay and look forward to welcoming you back in the future!

8/10 Good

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great restaurants close by, staff was super cool
Stayed 1 night in Nov 2023
Response from Customer Service on Nov 28, 2023
Ryan, thank you for leaving your thoughts on your recent stay at Crowne Plaza Chicago West Loop, an IHG Hotel. It's terrific to hear that you enjoyed not just our location near top rated restaurants, but also the hospitality of our team members. We anticipate welcoming you back on your next trip to Chicago.