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Amazing staff checking me in and great eye contact and presence. 2nd time back will be back again
Adam
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 27, 2024
Adam, we're thrilled you enjoyed your second stay at the Crowne Plaza Chicago O'hare Hotel & Conf Ctr, an IHG Hotel, and felt warmly welcomed by our exceptional team members. Your kind words are greatly appreciated. We eagerly await your next visit!
Blair, we're thrilled you found our location convenient for your convention needs. We hope the Crowne Plaza Chicago O'Hare Hotel & Conf Ctr, an IHG Hotel, was satisfying in all other aspects of your stay as well. Look forward to hosting you again.
Alfredo, it's delightful to know you appreciated Crowne Plaza Chicago O'hare Hotel & Conf Ctr, an IHG Hotel. Your comment "Nice place" is succinct and uplifting. Please consider us next time your travels bring you to Chicago.
It was not as nice as it seemed but it is average. Halls smelled like smoke. Breakfast was pretty good.
Carrie
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 23, 2024
Carrie, thank you for sharing your experience. It's obvious that there were aspects of your stay that did not meet your expectations, particularly regarding the aroma in the corridors. Know that we strive to provide a smoke-free environment for all of our guests. We're pleased, however, to hear you found our breakfast offerings satisfactory. Rest assured, we've noted your concerns and will use them to continually improve our services. Your feedback is critical to us, thank you for taking the time to share it.
Mitchell, thank you for choosing Crowne Plaza Chicago O'hare Hotel & Conf Ctr, an IHG Hotel. It's splendid to hear that your stay met your expectations. Our team here values your feedback and looks forward to seeing you in the future. Safe travels!
Ryan, thank you for sharing your feedback. We acknowledge your concern regarding the parking fees. Please know, that they're implemented in line with many urban locations to ensure the upkeep and security of our guests' vehicles. We're glad to hear your overall time with us at Crowne Plaza Chicago O'hare Hotel & Conf Ctr, an IHG Hotel was positive and we hope you choose to stay with us again.
Thanks for the outstanding rating, Jose!We're delighted your time at Crowne Plaza Chicago O'hare Hotel & Conf Ctr, an IHG Hotel was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.
Nancy, thank you for choosing Crowne Plaza Chicago O'hare Hotel & Conf Ctr and sharing your lovely experience. We're excited to hear your stay was excellent. Please, come back and visit us again soon.
8/10 Good
Bacilia
Mar 15, 2024
Good and clean hotel.
Bacilia
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 16, 2024
Bacilia, thank you for choosing to stay at the Crowne Plaza Chicago O'hare Hotel & Conf Ctr, an IHG Hotel. We are delighted to hear that you found our property to be clean and satisfactory. Your recognition is greatly appreciated and we hope to welcome you back for another comfortable stay in the future.
Elaine, it's a pleasure to hear that you had a five-star experience at Crowne Plaza Chicago O'hare Hotel & Conf Ctr, an IHG Hotel. We look forward to making your future stays just as enjoyable.
My biggest complaint is the shuttle service. For a hotel that exploits its close location to the airport, the shuttle is virtually worthless accommodating the International terminal at ORD. If you have any significant luggage to handle, forget it. Take a cab. I have stayed here 3x prior. I like this hotel, but if you’re looking to leverage the shuttle, realize they supposedly run on the Half hour and they only accommodate Terminal 2. This may work for you.
Vince
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 13, 2024
Thank you Vince for your valued feedback. We have addressed the issues with our shuttle service and will use this as a training tool to help improve our customer service. We truly regret that we failed to meet your expectations.
I loved this hotel !!! The complimentary breakfast was incredible !
MattShirley
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 8, 2024
MattShirley, it's delightful to hear such positive feedback. The Crowne Plaza Chicago O'hare Hotel & Conf Ctr team takes pride in providing an outstanding experience and it appears our complimentary breakfast left quite an impression. We eagerly await your return for another exceptional stay with us.
Great location to get to the airport although I was disappointed that the shuttle only ran till 10 PM and our flight came in at 11. The beds were very comfy and the rooms were great.
julie
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 4, 2024
Good morning Julie and thank you for choosing to stay at our hotel. We hope to see you the next time your travel plans bring you to Rosemont. Have a great day.
10/10 Excellent
Gabriela
Mar 4, 2024
Gabriela
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 25, 2024
Thank you for the wonderful rating, Gabriela!It's fantastic you enjoyed your time at Crowne Plaza Chicago O'hare Hotel & Conf Ctr, an IHG Hotel so much! We look forward to hosting you again soon for another amazing experience! Have a fantastic day!
10/10 Excellent
Benigno
Traveled with family and small children
Mar 4, 2024
Excellent service
Benigno
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 5, 2024
Benigno, it's wonderful to hear that you appreciated the excellent service at Crowne Plaza Chicago O'hare Hotel & Conf Ctr. We're delighted to have been able to contribute to your positive experience. Your feedback encourages our team members to continue doing their best to ensure all guests have a comfortable and enjoyable stay. We hope to welcome you back soon.
Great staff make up for anything you may find “lacking”
Dominicke
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 4, 2024
Dominicke, it's heartening to hear that our team members at Crowne Plaza Chicago O'Hare Hotel & Conf Ctr provided excellent service. While it appears not all aspects of your stay met your expectations, we hope every interaction with our colleagues added value to your experience. We strive to improve all facets of your stay and look forward to delivering even better service in the future.
10/10 Excellent
Juan
Mar 2, 2024
Liked: Property conditions & facilities
Shuttle driver didn’t want to wait 30 seconds for my wife that was coming down on the elevator, and he close the door of the shuttle on my face when I was asking him to wait. Total disrespect for the customer.
Juan
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 3, 2024
Juan, we're truly sorry that you had an unpleasant encounter with one of our transportation services. Such behavior isn't reflective of our commitment to respectful and outstanding service. Rest assured, your feedback has been shared with our team for further review. We aim to ensure every aspect of your stay meets your expectations next time.
It was covenient for what I needed. I was connectinf and needed a hotel for the night and was clean and comfortable.
Zerina
Stayed 1 night in Feb 2024
Response from Customer Service on Mar 3, 2024
Zerina, it's great to hear that Crowne Plaza Chicago O'Hare Hotel & Conf Ctr, an IHG Hotel, met your needs for a clean and comfortable stay during your trip. We take pride in offering convenience to our guests, and your feedback means a lot to us. We look forward to welcoming you back the next time you're connecting through Chicago.
10/10 Excellent
Ellen
Feb 29, 2024
Liked: Property conditions & facilities
Good location
Ellen
Stayed 1 night in Feb 2024
Response from Customer Service on Mar 2, 2024
Ellen, it's wonderful that you valued the positioning of the Crowne Plaza Chicago O'hare Hotel & Conf Ctr. Our aim is to provide convenience as well as quality service. We are thrilled that we surpassed your expectations. Thanks for taking the time to share your experience, and we can't wait to serve you in the future.
Hotel was full of guests but quiet. I wish the dining room had been fully open, versus ordering at the bar. However, the hotel and room were beautiful and a great spot for the show we were attending at the Rosemont Theatre
Alexis
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 29, 2024
Alexis, it's wonderful to hear that you appreciated the serene atmosphere at the Crowne Plaza Chicago O'hare Hotel & Conf Ctr, an IHG Hotel, even when bustling with guests. We regret that the dining experience wasn't up to your expectations, but we're pleased to know that you found the aesthetics of the hotel and your room appealing. Truly, our proximity to the Rosemont Theatre makes us an ideal choice for theatre-goers. We hope to have the pleasure of hosting you again should you return for another show.
Thanks for the perfect rating, Shelly!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Crowne Plaza Chicago O'hare Hotel & Conf Ctr, an IHG Hotel.
10/10 Excellent
tree
Feb 28, 2024
tree
Stayed 1 night in Feb 2024
Response from Hotel Management on Mar 20, 2024
Thank you so much tree for your rating of 5 out of 5. We hope to see you the next time your travel plans bring you to Rosemont. Have a great evening.
6/10 Okay
Joshua, Norton Shores
Feb 25, 2024
Out dated
Joshua
Stayed 1 night in Jan 2024
Response from Customer Service on Feb 28, 2024
Joshua, your feedback about the possible need for modern updates is appreciated. We aim to blend comfort and convenience, and while the decor maintains a classic touch, constant improvements are always on our agenda. Your input is greatly considered for our ongoing efforts in improvement.
8/10 Good
Levani
Traveled with family and small children, Business traveler, Traveled with partner, Traveled with family
Levani, it's great to learn that you had a positive stay at the Crowne Plaza Chicago O'Hare Hotel & Conference Center. We appreciate you taking the time to rate us, and we're looking forward to welcoming you back on your next visit to the Windy City.
4/10 Poor
Annette
Feb 24, 2024
Disliked: Cleanliness
Annette
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 27, 2024
Annette, we appreciate your feedback.We strive to offer our guests quality service and comfort. However, it's unfortunate that your stay with us was anything less than perfect. We'd love to see you again in the future to share a more positive experience with you.
Thank you for taking the time to leave this wonderful rating, Stephen! We hope to see you again soon at Crowne Plaza Chicago O'hare Hotel & Conf Ctr, an IHG Hotel so we can share yet another amazing experience!
10/10 Excellent
Brody
Feb 23, 2024
Brody
Stayed 1 night in Feb 2024
Response from Customer Service on Mar 21, 2024
Brody, it's wonderful to see your perfect rating for Crowne Plaza Chicago O'Hare Hotel & Conf Ctr, an IHG Hotel. We're thrilled you enjoyed your stay and look forward to welcoming you back to enjoy our exceptional service and accommodations. Thanks for choosing us!
Thank you for this excellent rating, Brandon!We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay at Crowne Plaza Chicago O'hare Hotel & Conf Ctr, an IHG Hotel! We'd love to host you again someday for yet another unforgettable visit.
6/10 Okay
Nathan
Traveled with family
Feb 21, 2024
Liked: Staff & service
This is a nice, old hotel. It’s very large, has a nice pool area and the rooms were fine. Most of the furniture in the room was worn and scratched, the hotel is due for a renovation. The area is great though, right across the street from some outlets and minutes from the airport.
Nathan
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 22, 2024
Nathan, it’s uplifting to hear you found the hotel’s location beneficial and appreciated the amenities, especially the pool area. Your feedback regarding the décor is essential to us. While we continually strive to maintain a charming ambiance, our team is already aware of the need to update some aspects. We are committed to providing a comfortable environment for our valued guests like you. We hope to have the privilege to serve you again in the future.
4/10 Poor
Richard
Feb 21, 2024
Richard
Stayed 1 night in Feb 2024
Response from Customer Service on Mar 21, 2024
Richard, it appears you've had less than a favorable experience, even without specifying any details. We always aim to provide a superior experience, so we regret that we couldn't achieve this during your stay. We hope to learn more about your experience and work towards an improved visit in the future.
I like staying here because it's with in walking distance to many restaurants and entertainment. The property staff are great. Always friendly and exceptional customer service.
patricia
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 21, 2024
Patricia, thank you for sharing your experience at Crowne Plaza Chicago O'hare Hotel & Conf Ctr, an IHG Hotel. We're delighted to hear that our convenient location and culinary offerings met your expectations. Our team members truly appreciate your kind words regarding their customer service. Looking forward to your return in the near future.
6/10 Okay
Connie
Traveled with group, Traveled with family
Feb 19, 2024
Liked: Cleanliness, staff & service
Disliked: Amenities
The pool was cold and it advertised as being a heated pool.
Connie
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 21, 2024
Connie, thank you for your feedback. We apologize if expectations regarding the warmth of the pool were not met during your stay. We strive to maintain a satisfying environment for our guests, and your observations will serve to improve our amenities moving forward.
The biggest asset in this hotel is the staff, particularly Natalie on reception, who was welcoming, friendly, efficient and endlessly gracious.
I can thoroughly recommend the breakfast buffet, which was big step above what is normally on offer.
Full marks from a contented visitor.
Phil
Stayed 3 nights in Feb 2024
Response from Customer Service on Feb 20, 2024
Phil,Thank you for the wonderful review about your time at the Crowne Plaza Chicago O'hare Hotel & Conf Ctr, an IHG Hotel. It's brilliant to hear that our team member Natalie made a lasting impression with her welcome and overall service. Praise for the breakfast buffet is music to our ears, as we're continually aiming to provide a dining experience that exceeds expectations. It's excellent that we hit the mark for you! Your recommendation and positive feedback are highly valued. We look forward to delighting you again during your next visit.
6/10 Okay
Elizabeth
Feb 19, 2024
Disliked: Property conditions & facilities
Elizabeth
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 21, 2024
Elizabeth, thank you for sharing your rating. It seems your stay with us was satisfactory but not quite up to your expectations. We'd appreciate any additional feedback to help us identify areas where improvements can be made to better serve valued guests like you.
Thank you Melissa very much for your 5 out of 5 rating. We hope to see you again the next time your travel plans bring you to Rosemont. Have a great day.
Dear Joanna,Thank you for the 5 out of 5 rating. It is wonderful to hear that your stay was "great" we look forward to welcoming you back on your next trip to Rosemont.Sincerely,
This is my second time staying at this hotel the first time my in-laws Was in town I stayed there. I must say the breakfast was very good for dinner. I Ordered a fresh pizza and it came out very good. The hotel rooms and hotel was clean. I did go work out in the gym. It was OK. Did not get a chance to get in the pool though.
Lamont
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 16, 2024
Lamont, it's wonderful to hear you enjoyed your return visit to Crowne Plaza Chicago O'hare Hotel & Conf Ctr, an IHG Hotel. We're glad the meals, including our fresh pizza, met your expectations and that you appreciated our clean surroundings. It's also encouraging to know you had time to utilize our gym facilities. We look forward to welcoming you back, perhaps next time you'll have a chance to enjoy our pool!
Cathleen, we're pleased to learn that the ease of access to dining and theater from Crowne Plaza Chicago O'hare Hotel & Conf Ctr, an IHG Hotel added to your positive experience. It's our pleasure to serve guests like you and we hope to welcome you back soon.
4/10 Poor
Steph
Feb 11, 2024
Liked: Staff & service
Steph
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 13, 2024
Steph, we appreciate your feedback.We strive to offer our guests quality service and comfort. However, it's unfortunate that your stay with us was anything less than perfect. We'd love to see you again in the future to share a more positive experience with you.
David, we're delighted that you had a pleasing stay at Crowne Plaza Chicago O'hare Hotel & Conf Ctr, an IHG Hotel. We sincerely appreciate your succinct and positive feedback. Looking forward to welcoming you back in the future!
6/10 Okay
Denis
Feb 6, 2024
Denis
Stayed 4 nights in Jan 2024
Response from Customer Service on Feb 8, 2024
Denis, it's noted that you left a middle-of-the-road rating and we value every bit of input we receive as it helps us gauge areas requiring improvement. We hope you'll stay with us again and give us the opportunity to provide a better experience.
It was the peefect Chicago experience! Great dining options, comfortable beds, large event rooms with amazing catering from the banquet staff.
Christopher
Stayed 3 nights in Feb 2024
Response from Customer Service on Feb 7, 2024
Christopher, it's splendid to hear that your stay at the Crowne Plaza Chicago O'hare Hotel & Conf Ctr was perfectly in line with your expectations. We're glad our diverse dining choices, enjoyable rooms, and spacious event spaces with catering from our team could contribute to a memorable experience. Looking forward to welcoming you back for another wonderful stay!
Very comterable hotel. Its the first room I had that had a bathtub. I went to orchestra and it was right across the street. A couple blocks from a plaza area with lots of eatteries. Great stay over all. c:
Luqman
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 6, 2024
Luqman, it's wonderful to know that your stay at Crowne Plaza Chicago O'hare Hotel & Conf Ctr was comfortable and convenient for your trip to the orchestra. We're thrilled that our bathtub feature added value and the proximity to various eateries made your stay more enjoyable. We're really looking forward to welcoming you back in your future travels.
Knipple, it's wonderful to see your high rating for your stay at Crowne Plaza Chicago O'Hare Hotel & Conf Ctr, an IHG Hotel! We hope that your stay was enjoyable and memorable. We're looking forward to your next visit so we can aim to turn your experience into a perfect one. Safe travels!
10/10 Excellent
Jonathan
Feb 4, 2024
Liked: Cleanliness, staff & service, amenities
Awesome experience for my wife first time staying at an hotel. However, the ceiling paint was peeling in our room. Outside of just that was my only complaint.
Jonathan
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 5, 2024
Jonathan, it's fantastic to hear that you and your wife had a wonderful experience at Crowne Plaza Chicago O'hare Hotel & Conf Ctr, an IHG Hotel. We're thrilled to have been part of her first hotel stay. However, we regret to hear that you noticed an issue with the room decor, and your feedback has been shared with our maintenance team to ensure our guest rooms are kept to a high standard. We're aiming to make your next visit even better. Thank you for choosing to stay with us.
2/10 Terrible
Madhumita
Traveled with family and small children, Traveled with family
Terrible and dirty room, no concierge, the room phones dont work, vending machines and water machines dont work. Front desk is unresponsive.
Madhumita
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 4, 2024
Dear Madhumita,We are truly sorry that we have failed to meet your expectations but your concerns have been addressed. If you would please give a second chance to WOW you on your next visit to Rosemont we will greatly appreciate it. Have a great evening.